All Mower Spares Reviews 

My experience has been great. I purchased a Bow saw and spare blade.
It was dispatched really fast. The Gardena bow saw is very hard to buy but as a small bow saw they are the best, but expensive. So I went to Bunnings first and purchased a Trojan brand. What a mistake. The Gardena blades have finer teeth and that makes cutting so much easier. It’s smooth to cut whereas a course toothed blade is jerky … they keep catching. All Mower Spares had the Gardena brand in stock. As I said it arrived so fast I was really impressed.
Based on my experience I recommend the company as a good supplier.

This company is an absolute joke at the buyer’s expense. I have never seen anything like this. I even got fooled by a Chinese scam website selling fake shoes recently (my own stupid fault) and even then I received the shoes in record time and I had a better shopping experience than with these clowns.

They take your money, claim they are waiting for the product(s) you ordered to arrive from the supplier, and string you along for months using any excuse they can think of, ranging from Covid, flooding, relocation etc. I’ve had a look at the HUNDREDS of other reviews across multiple different websites written by people having the same experience as me, and the excuses they were given not only varied wildly from person to person, this behavior even predates the things they are blaming it on.

I was able to put a claim in through PayPal and get my money returned before they were able to steal it outright, which numerous other people claim they have done. I couldn’t believe it when after several months of being told “just two more weeks” that they had the nerve to tell me their payment system was down and they couldn’t refund me my money until it was sorted. You’re using PayPal, you absolute liars - funny how they had no trouble reversing the transaction when I reported you to their complaints department. This company need to be collectively reported to every authority possible that can deal with this sort of fraud, especially as they’re running this racket globally with international orders.

Ordered a harness from another company first who couldn't supply and refunded me within a week (without me needing to ask!). Ordered the same product from All Mower Spares and after three months and numerous follow ups from me still had nothing. I then asked for a refund and was promised it was being processed but never saw it. I continued to send follow up emails for another 2 months and then they stopped answering. Tried to ring and got an answering machine. Tried to contact them on live chat and got referred back to their email. Gave up on All Mower Spares and lodged a complaint with Paypal who refunded me in less than 5 minutes. One star is too much. Staff are full of excuses and lacking in action. Don't buy from this company! Read all the other negative reviews and buy from someone else.

Following is my first bad experience using this online company. They tried to scam me out of $121.11 by not delivering the products and saying was delivered, and scammed me out of $10.12 by not refunding the cancelled item from order. No more contact after advising that the partial refund request sent onto their management for assessment.
30/6/22 – Email from All Mowers Spares confirming Order 001120759 for Victa Genuine Gearbox GT-Evo 19 inch CH87714A, Victa Genuine Drive Pin 19, and Victa Genuine Cable - Clutch, TC05076A. Estimated dispatch/pickup on 07/07/2022.
13/7/22 – Email from Seller notifying suffering from flooding, to reopen at new premises on 18/7/2022.
22/7/22 – Email to Seller asking to let me know when my order will be shipped.
26/7/22 – Email from Seller advising recent floods impacted their business and relocated their warehouse be fully operational by August 1st.
28/7/22 – Email from Seller advising currently waiting on parts to arrive and date of arrival pushed back by their supplier and getting a new ETA with them.
5/8/22 – Email to Seller advising estimated dispatch was on 7/7/22 but now waiting for this supplier to send the items to their warehouse. If this other supplier cannot fulfil my order, then I need to cancel the order and have the money refunded to my PayPal Account, so I can source the items from a local lawnmower repair shop, but that is going to put be back even further with another supplier.
8/8/22 – Email from Seller advising currently still waiting on these parts to arrive into our warehouse, due to arrive within 1-2 weeks.
17/8/22 – Email from seller notify me that my order was shipped by Australia Post. However, the two pins were not included for delivery. Email from AustPost tracking same day confirmed delivery 19 – 24 Aug 2022.
18/8/22 – Email to seller advise the two pins were not sent.
19/8/22 – Email from seller advising pins due to arrive in 2 weeks.
19/8/22 – Email to seller to cancel the two pins from the order and refund via PayPal.
19/8/22 – Email from seller advising partial refund request onto management for assessment.
19/8/22 – Only the clutch cable was delivered.
20/8/22 – Email from seller advising the gearbox and clutch cable was delivered.
21/8/22 – Email to seller advising the Gearbox was not delivered.
22/8/22 – As I was being scammed by the seller, I put a dispute through PayPal for refund of the cost of the Victor Gearbox that was not delivered, and I received the refund in full.
23/8/22 – As I was being scammed again by the seller by not refunding me $10.12 the cost of the cancelled two Victor pins, I put a dispute through PayPal, but PayPal closed the case on 31/8/22 in the seller's favour because I didn't provide the requested documents that I did not have, only the seller’s email advising the partial refund being sent to their management for assessment, which I provided. Never received any further emails from the seller. Unable to speak to their sales staff. No one mans the phone. Have to leave contact details but they do not call back. Have to rely upon emails all the time.
Would not recommend anyone to use this online company. I should had gone to my local lawnmower shop in person to order the products.

It seems I am in the same boat as the rest of the victims leaving negative reviews.
I made an online purchase April 30 order no. #00116779, response came with estimated delivery date 13/5 this came and went, 23/5 emailed asking for further info response next day delay with parts expected 16/8 sent by Jerome.
On 7/6 I sent email back to Jerome requesting refund, next day response was request had been sent to management from Victor.
3/7 email to Victor seeking update next day reply "we are making every effort to repay you for this as soon as we can and will check with the team how the assessment is going " from Amara.
28/7 email to Amara asking for update no response.
10/8 email to Amara thanking her for not responding.
12/8 response from Victor advising that this was their second week back in business and that they are awaiting insurance which has caused delays in refund payouts.
To which I responded pointing out their legal obligations under the terms set out by ACCC and that enough time has passed.
Surprise surprise no response.
Does somebody like A Current Affair need to get involved to make these guys do what is legally the right thing ? Or can somebody offer a soulution, I am all ears.

Mower parts ordered and paid for on Feb 20 2022 indicating a dispatch date 28 February. After countless messages advising of new dispatch dates here we are 6 months later still no parts. Despite 5 requests for a refund no refund has been received with the latest excuse that they are waiting on an insurance claim from recent floods regardless of the fact that my goods are NOT the subject of any insurance claim

Do not ever buy online from this company.

I wish I had read these reviews before purchasing. Purchased an item on 21 April that was listed as “in stock, ready for dispatch”, they immediately took my money, and I heard nothing for a month. Contacted them (by email, nobody ever answers the phone) and eventually heard back that they were waiting to hear from their supplier about when they would get the item. So clearly it was not in stock when they said it was.

After another month with no resolution I asked for a refund, and kept getting told it was being sent to management for consideration. It’s now almost 3 months since my original purchase and I’m still getting the runaround.

So they clearly lied on the website about the product being in stock, and I can see no evidence that they ever intended to provide the product they say they were selling. I can also now see no evidence they will give a refund. This looks an awful lot like fraud and outright theft to me.

If I could give 0 stars I would. I have started a small court claim process and suggest anyone reading this do the same.

They are still selling the items in my order as in stock… this approaching fraud.

After waiting for 5 months for sets of mower blades that were “in stock” when ordered. I have been told there was an issue with suppliers this dragged on and on.

I requested a refund for the the item after 5 months of not being supplied.

I was told that while a “note can be made to be refunded to be made , no guarantees that it will be actioned. As with others they are refusing to refund a not supplied goods.

Order number 001112202

Fraud of a company.

***refund process only on request of business address to serve court documents***

Order#001110543, over 12 weeks and still kept changing ETA, no refund when requested, had to engage PayPal to get money back, such a bullshi#t company saying they care and would make things right, what a lot of crap. SO, BE WARNED, I'M NOT ALONE, SAVE THE PAIN AND SHOP ELSEWHERE, SERIOUSLY

DO NOT BUY A LAWN MOWER FROM THIS STORE!!!! I ordered a Lawn Mower on the 25th November 2021. 7 months ago. They advertise this lawn mower with a 5 day dispatch time. After 5 and a half months of delays and excuses via email I have requested a refund. It has now been 6 weeks and they have not refunded me over $1000. There is no way to contact these thieves by phone and email is answered by a different person each time with no idea of what is going on. I am collecting all correspondence with allmowerspares and will be sending it through to the ACCC and the Department of Fair Trading. Please do not buy from this company you will not receive your order and will be unable to contact anyone at the shop. 0 stars

All Mower Spares advertise parts that they do not have in stock. There is no indication that you will have an extended wait for your part (8 weeks or more). They are not honest in their dealings with customers and are unwilling to process refunds unless forced (use Paypal if you want to take the risk). I do nor recommend thi company and one star is one too many.

Scumbags.
If you ever ask for a refund they don't.
If you receive this automated email from them:

Good Morning Mathew,

Thank you for your email.

Kindly be advised that your refund has been assessed and approved by management. They are at the stage of having it processed and will notify you with a credit memo as soon as it has been completed.

My apologies for the delay, I have followed up today for an update.

Kind regards,

Jerome.

Know that you'll never see your money again.

My actual rating: NO stars

Placed an order 24/3/22.Website said 3 days dispatch.was contacted 5/4/22 with estimated delivery of 22/4/22.Asked for refund and bought the part locally that day.24/4/22 received email refund has been approved.4/5/22 I contact them again.No reply. Now 16/5/22 still no refund.
Avoid at all costs. Wish I checked reviews before ordering of their flashy website

After an initial reasonable order (delivery was delayed but they responded well) the next was a disaster. It seems as though when things go well they can handle it but they have no resources or protocols to manage when things go bad. Their default position is ignore - so if you must use them, use PayPal as that way you stand a chance of getting g your money back.

take your money, and say good buy to it.

Goods not delivered after 7 weeks! Now fighting to get a refund.
Avoid Avoid Avoid.

Absolutely the worst company to deal with. I had to get legal action started to get a refund. You can’t speak to a person it’s only email. Stay right away from this scammer of a company.

Terrible customer service.
After waiting 2 months for them to post i asked for a refund. Called a week later to find no note of refund they said put it to accounts rite now. Another 3 weeks and nothing. Won't even answer phones anymore

Don't know wheather this mob is extremely incompetent or 100% scam.
Waited 4 months for an item i ordered, when i rang them to find out what was going on i was fed a bunch of lies, asked for my money back, 3 weeks later still waiting, going through paypal now to get refund.
Save yourself the time and stress, order else where.

Don't believe them when they tell you they have an item in stock. They took payment immediately for an item they said was in stock, that was 6 weeks ago and still I don't have my goods. Every time I ask for an update I'm told the item is in their warehouse ready to be shipped, but nothing ever gets sent. I don't know why they can't just be honest, instead of feeding lies to people which ends up with them writing bad reviews on here. They honestly don't deserve to be in business.