ALL NIGHT CARS Reviews 

Awful customer service & staff taking calls should be investigated. Better to use Uber or bolt

Arrived around an hour late, when queried was told to just have a coffee and a tea and relax (at 1 am?). Just over £100 fee to prebook (more expensive than Uber for example), and I am told upon landing that they took another job because they were short on drivers that night.

Driver also didn’t communicate where pick up was. Impossible to find and so had to chase on phone several times. Exceptionally rude tone from the operators and lack of general concern or competence. Probably worst customer service I have ever experienced. Zero apology given.

Never again!

I had an absolutely appalling experience with All Night Cabs that I feel compelled to share. Last week, I booked a cab for an essential medical appointment scheduled for today, 27/03/2024, at 03:30 PM. However, what followed was a series of frustrating and unprofessional encounters that left me deeply dissatisfied.

Despite booking well in advance, I received no communication from All Night Cabs regarding the status of my cab. At 03:30 PM, the designated pickup time, there was no sign of the cab. Upon calling them, I was informed that the cab was supposedly 10 minutes away. Trusting this, I waited patiently. However, subsequent calls at 15:39 and 15:47 yielded conflicting information, with one claiming the cab was just 2 minutes away and the other asserting it was already in front of my house. Despite these assurances, the cab did not arrive until 15:55, causing me to be late for my medical appointment.

Upon finally confronting the driver about the delay, his response was simply "I DON'T KNOW." Such lack of accountability is utterly unacceptable. To exacerbate matters, when I called the company to express my dissatisfaction, I was met with rudeness from the staff, who callously suggested I cancel if I was unhappy with their service. This dismissive attitude is completely disrespectful to paying customers.

My disappointment did not end there. Despite booking a return cab for 17:10, I found myself stranded once again. Upon calling, I was informed that my cab had been inexplicably canceled by the same rude staff member. When I requested the name of this individual for accountability purposes, I was met with further resistance.

This entire experience has left me deeply disillusioned with All Night Cabs. Their unprofessionalism, lack of punctuality, and disrespectful treatment of customers are completely unacceptable. As someone who relies on taxi services for essential transportation, I cannot overstate the stress and anxiety that their incompetence has caused me. Moreover, their failure to ensure the safety and professionalism of their drivers is deeply concerning.

In conclusion, I urge others to reconsider using All Night Cabs. The risks of encountering similar issues and the toll it takes on one's peace of mind are simply not worth it. As for me, I will be seeking alternative transportation options where professionalism and customer satisfaction are prioritized.

Please Don't use these service if you value your time,Money and self-esteem.

Tried their services for a doctors appointment. I pre booked a taxi a week before for 3:30 today and at 4:45 return.
have to mention there is no calls, no text messages or any notification on my booking confirmation after 45 minutes and 5 different calls to the office a driver arrived by 4:15.
I Tried calling my doctor and he said he can't do a full therapy and will have to cut the time down. appointment.

Office team who started shouting at me for calling them and reporting this. Canceled my return ride back home.

same thing!! no notification about the cancellation.
No details about the refund. As this is already payed.

I ordered a cab on Friday 16 February 2024 at 13.19 from my house in Dartford going to Bluewater shopping centre and I ordered though the app and paid for it on the app which it said arrive at 13.29 my disabled mum said that was ok and then we had a car which was dispatched and I was looking on the map and it kept saying 8 minutes away so I come off the app and I went back on there and then the car was not on there and me and my disabled mum was waiting outside and then we had another car dispatched so I was looking again at the map and seeing how long it was going to be and then out off no where this second car went off track and then I had the white page again saying that we have your booking and then car number 3 got dispatched and then not long after that it just went out of know where by now my disabled mum is getting very upset and stressed because she had a appointment at bluewater shopping centre so she called the cab office and asked what was going on and the man who she spoke to didn’t help her didn’t know what we was talking about and he just said it be there in a couple of miles she ok and by now my mum what to set down as she can’t stand for to long and then we had yet car number 4 dispatched so we thought this is the one but oh. No we was wrong the car went off track again and then it went back to the white page and said the same thing again so just as we was about to call them back to see where the car was we had yet another car dispatch and it was getting close but then it disappeared like all the other cars so after 2pm my mums husband called all night cars and he spoke to a man he said I am looking at this booking now I am then telling my mum’s husband we have had 5 cars all dispatch and non off them have come so he didn’t say a lot in the office and he said I have just dispatch you a car it be there in 5 minutes and we kept saying to
The office that my mum had a appointment at bluewater I don’t think they had believe us and by this point it was nearly one hour silence we booked it finally car number 6 arrival over 1 hour late not a sorry or nothing and then at times I thought he was trying to get us killed in the country lanes and all night cars can’t say Dartford tunnel was bad because I kept checking it and it was all ok they can not say it was school time as it is half term so thanks to all night cars who made my mum late for her appointment and because of that she didn’t have the appointment we did tell them the truth and we did book it early enough to allow time not over 1 hour off waiting I work for a cab company and there is a lot all night cars could learn from this if they see online bookings and they can’t do anything for a hour or something they would call you and they would tell you that they can’t do it for over a hour and half and if our customers have appointments they would make sure they got there customer to there appointment before time or why did non off them 5 drivers call me to say this is a problem I can’t do it but I will get in touch with the office to get you a drive. I think it is really unfair that I had all ready paid £12.30 and I was getting messed around with drivers and waiting for over 1 hour I would like some compensation from all night cars if not they have lost a customer for good or for a manager at all night cars to get in touch with me

Absolutely disgusting service. Car was booked 24 hours before it was due and was not dispatched on time, so I had to call the office to request it was sent. When it finally arrived 20 minutes late, the driver was rude and unprofessional. Raised the issues with the office later on and they were just as rude. Could not have cared less. With the likes of Uber dominating the market, I am glad I don't own this business. It used to be a good local alternative that I liked to give a chance, but not any more. Excellent Uber all the way from now on, will never use All Night again.

Sadly let down, pre booked cab , return pickup never arrived, accused of not booking which was untrue, then late by 1hr, more excuses from control centre ,not the first time , certainly last. Total letdown when waiting outside with 3 young kids in the cold. Management never returned complaint call as promised, now lost more than one customer because of it. I try too use local cabs as Uber has destroyed local firms , but will be using UBER instead when in Dartford.

Absolutely disgusted at the service and incompetence of All night cars. This is the 3rd time we’ve booked a return journey to the airport and back and specifically asked for a 8 seater only to be disappointed yet again. They sent a small car instead of the 8 seater we requested for. We called the office to query and the controller listened in to the call we made to book the right size car and instead of offering an apology and a solution, he was being rude to us saying the person who handled the call didn’t update the booking. This is the 3rd time they’ve done this. They are extremely unreliable. Who wants to deal with this sort of mess at 3am after a long flight. No apology was offered, the controller kept cutting the calls. Unacceptable! Do not use this company!!!

These people are wicked and rude!!! No regards for anyone. Zero customer service. 4 times now they have left us stranded at Gatwick airport with no apologies.

The phone operators and drivers are rudeeeeeee!

I have used this firm many times to travel from darent valley hospital to Erith. The fares seem to change every time I use them. Last night [tuesday 1730 I was told by the driver £18] for a 6.5-mile journey. a p take. will not use them again. I always tip, I was once a driver myself. I notice you did not address the invent your own fares

Very unhappy! On the way at the Aiport the driver was shouting on me that I did t have cash (no one told me) plus o had 7 months old baby with me… on the way back at 1:30AM!!! Driver supposed to be checking flights and he didn’t so when we arrived driver wasn’t there… again with little baby I had to wait another hour at the Aiport… so unprofessional DONT USE THEM !!!!!!

I'm always nervous about relying on a taxi to pick me up from a station, what if they don't arrive etc! I was reassured this company had a similar app to Uber, I got an alert about 5 mins before the booked time confirming the driver was on the way then was able to track during the journey, which as a lone female is very important. Malic was very friendly and chatty and we will definitely use this company again.

Recommend Thomas, helped us out and got us a Taxi to the airport

booked a cab for work didnt turn up booked it in advance tried to ring but just kept getting cut off i will be useing uber from now on this was a very good cab firm at one point

Disappointed not able to pre- book. Saying ASAP or in 5 minutes only. Not very useful

Aboustly disgusting service 3 days on a trott I book a taxi in advanced for work and it's not bothered each time the operators are so rude don't bother using Aboustly disgusting!!!! Also know someone who been in a accident with all nights aswell

DON'T USE THEM!! They are completely untrustworthy and unreliable. 8 of us booked 2 cabs to take us to a formal dress pre-Christmas event in December. The venue was a golf club in fairly isolated countryside. Cabs were also booked (one paid for in advance) to pick us up again at midnight for the return journey. It was bad enough that the cabs were 40 minutes late to pick us up for the outward journey, but neither of them turned up at all to pick us up for the return after the event. We were repeatedly told during several phone calls that they were 'on the way' - on one occasion that they had been delayed by a road closure. Other cab companies that we called in desperation had no availability. The cabs still hadn't turned up at 2.15 am, well over two hours after the scheduled time. At this point, the venue staff were pressing us to leave as they wanted to lock up. This was a freezing night (-4 degrees), with everyone in their 60s and 70s and wearing completely unsuitable clothing for being outside in those circumstances. In the end, one of us walked 4 miles along dark country lanes to their home in order to get his own car to pick up the 7 still stranded. Although no harm came to any of us in the end, we were undoubtedly put in a potentially dangerous situation by the actions of All Night Cars.

Ordered taxi for between 5:05 and 5:10. Taxi arrived promptly in time. Asked the driver moses to wait while I collected my kids from ballet. After 5 mins went to get in the taxi to see him drive away, leaving me and 3 and 8 year old in a dark carpark in the wet. Then recieved a text telling me the driver could not find me. This was a LIE. I spoke to him and asked him to wait so I could collect my children. After a phone call back to find out what happened, they hung up on me. Rang again and a pleasant lady said they would send another taxi to arrive in 15 mins. I then recieved 5 texts for different taxi dispatches. The 5th one arrived at ELEVEN MINUTES PAST SIX. Didn't get home till quarter to seven. Appaling. I've used this service before with no problems, but today was very unprofessional.very disappointed. Will think twice before using this taxi service again. If they think abanding someone with young children because they couldn't wait five minutes is fine, you shouldn't be a taxi driver. Response to all night cars reply.
I used your GPS to track the driver. It is not very accurate. Sometimes it doesnt even show you the car on the map. I came out the building at 5:15, i know this is accurate because of when the next childrens club starts. Remember i called back and who ever was on the phone just hung up on me while i was talking. Very rude. When the car arrived we were standing on the street and got into it straight away, so we did not wait to get in the car. Your driver moses attitude was that he didn't really want to be there, maybe he was having a bad day. But judging how you respond to potential customers in my comment and others. I stand by comment about your lack of professionalism. I will not be using you again. So maybe we're both winners at the end of the day. Oh and just to let you know. I have the wassup messages you sent to me telling me when the taxi has been dispatched and when it arrived. These prove that the second taxi arrived at 18:11. I saw the first cab leave at 5:15. So the driver probably sent the text after he left.

Workers at the cab station like to hang up the phone on people when trying to get situations sorted out and they send cars with no destination so have waited over a hour for a car when there all available rubbish customer service and rude workers!