AllSaints (Official) Reviews 

10,670
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 7,827 reviews, reviewers overwhelmingly had a great experience with this company because shopping online is a seamless and very pleasant process. Consumers truly love the original clothing designs, top-notch product quality, and remarkably fast shipping options that always arrive right on time. People frequently appreciate the helpful updates and detailed product information provided to help choose the right sizes very easily. However, some people mentioned occasional sizing inconsistencies across different items that made finding the correct overall fit rather tricky. A few shoppers also experienced frustrating delivery problems with couriers leaving parcels exposed outdoors in plain sight during bad weather.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and stylish design, expressing satisfaction with... See more

Quality

Clients share positive opinions on quality, noting that the products are excellent, top notch, and well worth... See more

Delivery service

People report positive experiences with delivery service, frequently praising prompt shipping times, helpful... See more

Order

Users describe ambiguous interactions with order experiences, as many customers appreciate the smooth online... See more

Service

Customers expressed great satisfaction regarding the fast delivery, efficient transactions, and wonderful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Always easy to order online with AllSaints & their sales are fantastic value. I love the dress I ordered & appreciate free delivery which was very quick. I would have scored 5* had it not been for Evr... See more

Company replied

Rated 4 out of 5 stars

Better than expected. Lovely pair of trainers. Very happy with the sale price. Being a huge All Saint fashion follower, as always really like the trainers. now saving up to purchase the Hiro boots ☺️... See more

Company replied

Rated 4 out of 5 stars

Received with well package. Because of the fabric, it's not very form-fitting, so although it's a long dress, it doesn't look as slender as I like.

Company replied

Rated 4 out of 5 stars

Ordered the earrings on October 14th and received them on October 22nd. One star deduction for the lengthy delivery. Other than that, the earrings look beautiful and are exactly what I was hoping for.... See more

Company replied


Company details

  1. Clothing Store
  2. also in
  3. Leather Coats Store
  4. Men's Clothing Store
  5. Shoe Store
  6. Women's Clothing Store

About AllSaints (Official)

Written by the company

Founded in East London in 1994, AllSaints breaks through the noise to offer something different. The style-obsessed come for cult leather jackets, signature biker boots, asymmetric dresses and accessories with attitude – and stay for our commitment to sustainability and service.

AllSaints has 250 stores globally including franchise partnerships, a strong digital presence and over 50 brand business partners, reaching customers in over 150 countries.

The brand creates menswear and womenswear ready-to-wear collections from its London atelier, plus footwear, accessories and fragrance, and is known for its iconic leather jackets. Inspired by its customers’ lives, the AllSaints aesthetic is about turning your back on the trends and making your own rules, a uniform without uniformity, clothes that make you feel good. AllSaints is an attitude, wear it your way.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(10,670)

7,616 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, the most comfiest trainers I have ever owned - I have 3 pairs.

October 29, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that your delivery was super quick and that our trainers have become your go-to for comfort—owning three pairs is such a compliment to us. We truly appreciate your support and hope you continue to enjoy them!

Rated 5 out of 5 stars

I love you 😆❤️

October 29, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your love and enthusiasm! 😆❤️ We're thrilled to hear how much you enjoy AllSaints—it truly means the world to us. Your support keeps us inspired to create pieces you'll continue to love.

Rated 5 out of 5 stars

I love All Saints clothes

I love All Saints clothes, not all because I think most of their clothes are for younger people but they have amazing leather stuff - I bought beautiful leather jacket and black boots, t-shirts and recently I bought nice wool hoodie - love it. Sadly items are a bit pricey but I do recommend this brand if you can afford it

October 29, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear how much you love our leather pieces, from the jacket and boots to your recent wool hoodie—those are timeless staples, and we're so glad they're part of your wardrobe.
We understand that our pricing can feel a bit high, but we truly value creating pieces with quality craftsmanship and materials that stand the test of time. Your recommendation means the world to us, and we’re so grateful for your support.
We hope you continue to enjoy your AllSaints pieces for years to come!

Rated 5 out of 5 stars

Arrived quickly and as described

Arrived quickly and was as described. Good quality jeans and a bargain price.

October 29, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that your jeans arrived quickly, matched the description perfectly, and exceeded your expectations in quality—especially at a great price. It's always our goal to deliver both style and value, and we're delighted you had such a positive experience.

Rated 2 out of 5 stars

The item I received was a completely…

The item I received was a completely different colour to what was shown on line when I purchased the item.

October 28, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your feedback! We're sorry the item didn't meet your expectations. We've sent you an email and are here to help resolve this for you.

Rated 5 out of 5 stars

Delivered quickly

Delivered quickly

October 28, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind review! We're thrilled to hear that your order was delivered quickly—it’s always our goal to ensure a seamless experience for our customers. We truly appreciate you taking the time to share your feedback!

Rated 5 out of 5 stars

Lovely items

Lovely items, fast delivery. Great service!

October 29, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you loved our items and that your delivery was quick. Providing great service is always our goal, so it’s wonderful to know we hit the mark for you. We truly appreciate your support and look forward to seeing you again soon!

Rated 5 out of 5 stars

I love my sweaters

I love my sweaters, very pretty.

October 28, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words! We're thrilled to hear that you love your sweaters and find them so pretty. It’s always wonderful to know our designs bring joy to our customers. We hope you continue to enjoy wearing them!

Rated 5 out of 5 stars

The item was more beautiful than the…

The item was more beautiful than the website! Great quality fabric, and construction of the dress. I can’t wait to wear it for the holidays!! Website order was easy and efficient.

October 28, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that the dress exceeded your expectations and that you're impressed with its quality and craftsmanship. It’s fantastic to know you found the ordering process smooth and efficient as well. We hope you feel amazing wearing it during the holidays—thank you for choosing AllSaints!

Rated 1 out of 5 stars

The delivery staff left the parcel by…

The delivery staff left the parcel by my door in the open space without knocking or calling me about his arrival. He had the option to knock, call me, or leave it at a safe place (one of 2 safe places) available but he decided to leave it in the open by the door where rain could have fallen on it or anyone could have taken it.

I was lucky to be home & saw him leave it by my door.

What makes it even worse was that he stated that he left it at a safe place. I have tried to look at the picture he took when he left it but I haven't seen it.

Can you see a picture of it from your system? He's a terrible delivery driver.

October 28, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your comments! We truly appreciate your feedback and will share it with our courier partner.
We've also sent you an email to offer our support.

Rated 5 out of 5 stars

I’m an avid online shopper and purchase…

I’m an avid online shopper and purchase from many different retailers. Lately, I’ve noticed that more and more stores are making returns and exchanges unnecessarily difficult. However, I must say I’ve been extremely pleased with AllSaints! I had absolutely no trouble exchanging items for different sizes, and I was even able to receive a full refund on a sale item. What a refreshing experience

October 28, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for sharing your experience! We're thrilled to hear that our returns and exchanges process stood out to you as seamless and straightforward, especially in comparison to other retailers. Making things easy for our customers is always a priority, and it's wonderful to know that you found it refreshing. Your kind words mean a lot to us, and we hope to continue providing you with exceptional service in the future!

Rated 5 out of 5 stars

The company and the shipping are very…

The company and the shipping are very good. The quality is good. Too bad that the garment fits me big. I will reorder in “Small”

October 28, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that you were pleased with our service, shipping, and the quality of your garment. We're sorry to hear the fit wasn't quite right this time, but we’re glad to know you’ll be reordering in a smaller size. We hope your next order is a perfect fit and that you continue to enjoy shopping with us!

Rated 5 out of 5 stars

Arrived as described and planned

Arrived as described and okanned. Good e-mail uodates. Delivery driver found us and delivered the oarcek safe.

October 28, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind review! We're thrilled to hear that your order arrived as planned and that you found our email updates helpful. It's also great to know the delivery went smoothly and your parcel was delivered safely. We truly appreciate you taking the time to share your experience!

Rated 3 out of 5 stars

AllSaints is great but Evri sucks

My order is perfect. Wish I could say the same about Evri delivery.

October 28, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your feedback! We're sorry the delivery wasn't perfect this time.
If you need any help, please feel free to email us at ask@allsaints.com—we're here to support you.

Rated 5 out of 5 stars

Perfect product

Perfect product , excellent quality and delivered on time!

October 28, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you found the product perfect, appreciated the excellent quality, and that it arrived on time. Your satisfaction means the world to us, and we hope to see you back soon for more AllSaints pieces!

Rated 5 out of 5 stars
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that everything was perfect, as usual. Your continued support means the world to us, and we’re delighted to know we’ve met your expectations once again. We look forward to serving you again soon!

Rated 1 out of 5 stars

Very poor delivery servics

I am really disappointed, after spending so much money - Evri left the parcel in a "safe space" which was in fact my doorstep. As I came home, I encountered someone trying to take the parcel from the doorstep. This was a very distressing event to come home to. I am really upset and disappointed.

October 28, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for sharing your feedback with us. We're sorry that your order didn't arrive as expected. We've shared your comments with our team and have sent you an email to offer our support. Please let us know if there's anything else we can do to help!

Rated 1 out of 5 stars

There was no tracking for this item

There was no tracking for this item, and they failed to deliver within the given time. It was only dispatched after I complained about it being missing and then took several more days to arrive.

October 28, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your feedback!
We're sorry your order didn't arrive as quickly as expected.
Our team has contacted you by email to assist you further.

Rated 5 out of 5 stars

Fantastic selection of stylish

Fantastic selection of stylish? High-quality clothes and truly top-touch service!

October 28, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our selection of stylish, high-quality pieces and that our service made such a positive impression. Your kind words mean the world to us, and we look forward to welcoming you back soon!

Rated 1 out of 5 stars

my package is missing

my package is missing

October 28, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for sharing your feedback.
We're sorry that your AllSaints order didn't reach you as expected.
We've taken care of the issue and have sent you an email with all the details.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look