Canadian here... Website purposefully vague and consistently buggy, hard to find information, shipment dates inaccurate. For instance, it's 4/8/26, and the 'my box' info shows "spring box coming soon... See more
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Annual subscriber since 2020. I renewed for the third time in February 2022; made my spring box selections & just discovered this weekend that my delayed-longer-than-usual box will now never be arri... See more
once again I'll be getting the leftovers that no one else wants.over 70 dollars taken out of my account over a month ago unable to access customization.last season as soon as I filed a complaint they... See more
As many of the other people on this website have posted, this company has been sold through insolvency proceedings after years of declining service. I would not spend your money at this business given... See more
Company details
Written by the company
Alltrue is a membership for those who want to shop consciously, develop community around shared values, learn about social and environmental issues, and take action about the things that matter to them. We are best known for our flagship quarterly subscription boxes and our seasonally curated Markets. All members get access to our Add-On Markets and seasonal pop-up shops, which are filled with some of our favorite ethical brands and products at up to 70% off. We are committed to delivering delightful goods made fairly and sustainably by brands doing their part to better the world. We believe everyone should have access to low-waste, sustainable alternatives without a price barrier to entry. We pride ourselves on connecting our members to brands that share our vision for creating well made, useful products that are made responsibly. As part of this membership, when you join Alltrue, you’ll receive our quarterly, seasonal curated box of 6-8 products that are community focused, ethically made, environmentally conscious, and impact driven. These products include everything from beauty, to home decor, to eco-friendly swaps to lifestyle items! But the membership is so much bigger than a box — you get exclusive access to seasonal markets, eco-friendly essentials, educational content, and a community that shares your values. And we’re adding more perks every season!
Contact info
California, 90291, Los Angeles, United States
- help@alltrue.com
- www.alltrue.com
2.2
Poor
281 reviews
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I’m disappointed in your product…
I’m disappointed in your product selection. As a long time customer, most of the items are repeats of previous boxes.
March 23, 2023
Reply from Alltrue
Hi Linda! Thank you for taking the time to leave us a review, and for being an important member of our community since 2018!!
This Spring '23 season we have six choice categories, with a total of 32 different items being offered, making up a whopping 65 thousand possible box combination options — the most we've ever had! We are trying to offer as much choice as possible, and in doing so, we have also decided to offer past favorites in several of these product categories, largely based on feedback from the community, to provide a variety of options for every choice category. I should be sure to note that all six choice categories do have at least one brand new item, with most including many more.
To provide a bit more information about how we are curating boxes, Alltrue (formerly CAUSEBOX) prior to the past year or so, used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back to this during these shorter curation seasons since the acquisition, to allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, in case a member preferred to stock up on a past favorite item rather than simply be provided the new option. Additionally, this allows new members to self-select an item that was a past favorite item in a box.
That being said, now that we are having more and more lead time to curate the boxes (please note prior to the shutdown curations were planned 6+ months ahead of time) the plan is to continue to include plenty of new options in future boxes in each category (the ratio will continue to look different), while most likely continuing to include just a few past favorites each season as choice items based on feedback that some members love to choose these, while new members never had the option.
I hope this helps to provide a bit of insight, and please know we always make sure to pass along all feedback and suggestions.
With gratitude, Alltrue
I find the products are repeated a lot
I find the products are repeated a lot. You need more variety of products. Don't get me wrong, I do enjoy receiving the box and I have been introduced to new products I didn't know about.
March 22, 2023
Reply from Alltrue
Hi Melanie,
Thank you so much for taking the time write a review and share this insight. We truly appreciate hearing feedback like this. To provide a bit of insight for the current box, our Spring Box has six choice categories with 32 possible items (which means there are 65 thousand possible box combinations - the most we've ever had!), and we have brought back some member favorites to allow for more variety in every category. To share a bit more information about how we are curating boxes, Alltrue prior to the past year or so, used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back to this to allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, as some members do love stocking up on a past favorite item!
We did decide to offer past favorites in several of the product categories, largely based on feedback from the community, to provide a variety of options for every choice category. I should be sure to note that all six choice categories do have at least one brand new item, with most including 2, 3, or 4 brand new products for this season, and are very excited to be offering products in the organization category based on customer feedback. If interested, we would love to make you a part of our product survey group to help us gather further insights into new products you would be interested in seeing offered. That means you would receive a product survey each season asking to rate certain items, or share what type of products you would like to see more of in a future box. If interested, please email our support team and request to be added to the product survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love.
Additionally, if you have any questions about this season's curation or perhaps would prefer to skip this season's box if the items are not a fit, please be sure to email our Customer Support team. Thank you again for your support and insights with this review!
QUALITY PRODUCTS & QUALITY SERVICE
I love the quality of products. The customer service was outstanding and the fastest response ever when I received a broken item. I was so glad this company resumed business because I have never been disappointed by the boxes. I've tried a few subscription boxes and this is the only one I've kept. It is definitely my favorite by far.
January 21, 2023
Reply from Alltrue
Kim, thank you so much for your raving review! We're so lucky to have you as part of the Alltrue community! XO, Alltrue
customization issues
I went in to customize my box, and the item that I want is “sold out”. Because of this, I’d like to cancel my subscription. What is the purpose of offering customization if I can’t customize using the options you offer, because you don’t actually offer them?
March 21, 2023
Reply from Alltrue
Hi Alicia! We apologize for any disappointment! Each season our Product Team does their very best at predicting what products will be the most popular with our membership. Normally, they are spot on — but, from time to time, products rise to the spotlight as elected by our passionate community. As part of our commitment to limiting product waste, we do have limited inventory of the curated products in our seasonal boxes.
As the Spring Box features several wonderful choice products this season, we hope you'll be able to find another item you love in this same choice category. Of course, if there is ever a box that is simply not to your liking, we are happy to assist with the request to pause your membership to skip the Spring Box and have your membership extended one season. While we typically have plenty of inventory to cover all of our Annual Member's first selections, just to be safe, we suggest logging in and customizing your boxes as soon as you receive your customization reminders in future seasons.
Lastly, we would love to assist specifically with any inventory issue for a choice item in your most recent seasonal box. Our team has sent you an email, please feel free to reply back to it directly or send our team a email at help@alltrue.com. We look forward to getting this sorted for you!
Love the variety of high-quality…
Love the variety of high-quality products that I both want and need.
March 21, 2023
Reply from Alltrue
Alison, we adore how much you're loving your membership! Thank you for being an important part of this community! XO, Alltrue
Levi was a great help and very…
Levi was a great help and very professional.
Whenever I have a question, it it answered promptly and with excellent customer care.
March 21, 2023
Unprompted review
Reply from Alltrue
Thank you for your kind words, Dee! Our Community Support Team is always happy to help :) XO, Alltrue
You had a bit of a rough time at one…
You had a bit of a rough time at one point but you came out of it and you are on the right tracks. Keep encouraging the women of the world!
March 21, 2023
Reply from Alltrue
Jacinthe, your words of encouragement keep us empowered and eager to continue to make the world a better place! Thank you for believing in our cause and helping us make a difference in the world!
XO, Alltrue
Boxes are not being sent out at the…
Boxes are not being sent out at the beginning of each season. Items are frequently not season appropriate or are repeats of prior boxes (sometimes repeated several times).
March 21, 2023
Reply from Alltrue
Thank you so much for taking the time to provide your feedback. We certainly hope we can provide a bit more information to assist, and hope you may be interested in providing your ongoing feedback to help us with product curations in the future (details below)! In regards to our shipping timelines, shipping times will vary slightly from season to season, which is why we will always release a shipping timeline at the start of each quarter. We always aim to begin shipping our seasonal box in the first month of the season, with boxes continuously shipping over the following 3-4 weeks and on a rolling basis thereafter. At the start of each season, we’ll always share a projected shipping timeline in your My Account and in our FAQs. I also want to be sure you are aware as well of the Live Warehouse Updates modal in your My Account page where you can easily access shipping timelines and updates throughout the season. As transparency is key for us and we want to ensure our members stay informed. This Spring ’23 Season, boxes are expected to ship from the end of March throughout the month of April.
To provide a bit more information about how we are curating boxes, Alltrue prior to the past year or so, used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back to this to allow for plenty of variety, we brought back some member favorites in order to allow customization every single item in the box, rather than just a few, as some members do love stocking up on a past favorite item, and new members love the options to choose these!
To give a bit of insight into this current season’s curation, this Spring ’23 season we have six choice categories, with a total of 32 different items being offered, making up a whopping 65 thousand possible box combination options — the most we’ve ever had! We are trying to offer as much choice as possible, and in doing so, we have decided to offer past favorites in several of these product categories, largely based on feedback from the community, to provide a variety of options for every choice category. I should be sure to note that all six choice categories do have at least one brand new item, with most including 2, 3, or 4 brand new products for this season.
That being said, we want every single member to be blown away with the options and variety of the sustainable and thoughtful products being offered by our artisan and small business partners in every box. If interested, we would absolutely love to make you a part of our product survey group. That means you would receive a product survey each season asking to rate certain items, or share what products you would like to see more of. If interested, please email our support team to add you the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love.
Again, thank you so much for your loyal membership these past years, and for this thoughtful feedback, which will certainly be passed along!
I always look forward to my alltrue…
I always look forward to my alltrue box. Love being to pick out certain items and still be surprised as the same time
January 20, 2023
Reply from Alltrue
And we just love curating these boxes for you, season after season :) Thank you for believing in our cause and helping us make a difference in the world!
XO, Alltrue
Love trying new products
March 21, 2023
Reply from Alltrue
Hi Mildred,
Thank you for your recent review! We love taking the guesswork out of finding these sustainable gems, discovering brands that are using business as a force for good.
Thanks for being an important member of our community!
XO, Alltrue
I love the products offered
I love the products offered, customer service has always been helpful when addressing any needs that I have had in the past.
March 20, 2023
Reply from Alltrue
So happy to hear you are enjoying your membership so much, and that our Community Support Team was able to successfully assist you. Thank you for believing in our cause and helping us make a difference in the world!
XO, Alltrue
Reply from Alltrue
Hi Joanne! We are so happy to hear you are enjoying all the perks of an Alltrue Membership :) Thanks for being a socially-conscious shopper with us!
The choices are great
The choices are great, either household, kitchen, make up, body care. I can pick my own or be surprised by the team picks for me. Love it!
March 20, 2023
Reply from Alltrue
Hi Tanja! Thank you for the five star review :) We are so incredibly happy to hear how much you are loving your membership, along with all the great choices you are using in your everyday life! Thank you for believing in our cause and helping us make a difference in the world!
Love the recent inquiry as to what…
Love the recent inquiry as to what members would like to see moving forward. A business that cares and wants to model itself for the customers wants is refreshing and appreciated.
March 1, 2023
Reply from Alltrue
Hi Mona, thank you for taking the time to share your thoughts about our recent survey. We truly could not do what we do without our Members and their input!
Excellent products and service
You folks have always been very helpful if I was sent the wrong thing or something damaged. I know it seems to have been a scramble to get everything working again after the company was in limbo for a few months but I’m definitely glad you’re back. Love to see the new items in the boxes, especially the surprise option.
March 19, 2023
Reply from Alltrue
Hi Emily! Thank you so much for the five star review :) We are so incredibly happy to hear how happy you are on our big return. Thank you for your kind understanding as we transitioned under our new ownership-You are an important part of this community! XO, Alltrue.
Love the story behind the products
Love the story behind the products. Most are wonderful items I can use or gift. A little wider variety from box to box would be great, especially for long time customers.
March 19, 2023
Reply from Alltrue
Hi Jennifer! Thank you for supporting our cause :) Our Product Team will continue to search far and wide for the best curation each season — please feel free to reach out to our Community Support Team so that we may add you to our seasonal Product Survey! This is one of the best avenues we have to know what you, the member, wants to see included in your box. That means you can expect to receive an emailed product survey each season, asking you to rate certain items, or share what products you would like to see more of. If interested in participating, please email our support team at help@alltrue.com to add you to the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love.
I always enjoy receiving my Alltrue…
I always enjoy receiving my Alltrue boxes. It let's me try new products and they are quality items. I have received a broken item and customer service was very responsive and took care of it right away !
March 19, 2023
Reply from Alltrue
Hi Moreen, thank you so much for taking the time to write a review-we are so happy to hear you are enjoying your membership! We also wanted you to know, one of the best avenues we have to know what you, the member, wants to see included in your box is through our Product Surveys. That means you can expect to receive an emailed product survey each season, asking you to rate certain items, or share what products you would like to see more of. If interested in participating, please email our support team to add you to the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love. XO, Alltrue
Great company
Great company. Easy website to work with. Always have been notified of anything going on with my boxes. And have always gotten great products! Many many products used daily over the years!
March 19, 2023
Reply from Alltrue
Hi Amber, thank you for your five star review! We are beyond pleased that you are enjoying your membership with us in so many ways. Thank you for believing in our cause and helping us make a difference in the world! XO, Alltrue
Great products
Great products! Love the selection and the new customization options! Clear communications make this a safe and enjoyable experience!
March 19, 2023
Reply from Alltrue
Hi Lucie, thank you for writing us a five star review! We are so thrilled that you are enjoying all the customization options! XO, Alltrue!
Reply from Alltrue
We love having you in our community Kim! XO Alltrue
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