Canadian here... Website purposefully vague and consistently buggy, hard to find information, shipment dates inaccurate. For instance, it's 4/8/26, and the 'my box' info shows "spring box coming soon... See more
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Annual subscriber since 2020. I renewed for the third time in February 2022; made my spring box selections & just discovered this weekend that my delayed-longer-than-usual box will now never be arri... See more
once again I'll be getting the leftovers that no one else wants.over 70 dollars taken out of my account over a month ago unable to access customization.last season as soon as I filed a complaint they... See more
As many of the other people on this website have posted, this company has been sold through insolvency proceedings after years of declining service. I would not spend your money at this business given... See more
Company details
Written by the company
Alltrue is a membership for those who want to shop consciously, develop community around shared values, learn about social and environmental issues, and take action about the things that matter to them. We are best known for our flagship quarterly subscription boxes and our seasonally curated Markets. All members get access to our Add-On Markets and seasonal pop-up shops, which are filled with some of our favorite ethical brands and products at up to 70% off. We are committed to delivering delightful goods made fairly and sustainably by brands doing their part to better the world. We believe everyone should have access to low-waste, sustainable alternatives without a price barrier to entry. We pride ourselves on connecting our members to brands that share our vision for creating well made, useful products that are made responsibly. As part of this membership, when you join Alltrue, you’ll receive our quarterly, seasonal curated box of 6-8 products that are community focused, ethically made, environmentally conscious, and impact driven. These products include everything from beauty, to home decor, to eco-friendly swaps to lifestyle items! But the membership is so much bigger than a box — you get exclusive access to seasonal markets, eco-friendly essentials, educational content, and a community that shares your values. And we’re adding more perks every season!
Contact info
California, 90291, Los Angeles, United States
- help@alltrue.com
- www.alltrue.com
2.2
Poor
281 reviews
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The products are good
The products are good. Sometimes the quality is only moderate. The options are normally quite good, but sometimes they are a bit repetitive or lacking in usefulness.
March 17, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The choices for the next box are not…
The choices for the next box are not very appealing to my needs and wants.
March 17, 2023
Reply from Alltrue
Hi Ann,
Thank you for taking the time to leave us a review!
Should you decide this season’s box is not for you, you can pause your membership to skip the current box and continue on with the next seasonal box. This feature is available to both our Seasonal and Annual Members. For Annual Members specifically, pausing will simply skip the current season and extend your one year term — so in total, you will still receive four seasonal boxes. To request a pause on your membership, please send an email to help@alltrue.com and our Community Support Team will take care of this for you!
I love the mix of products offered
March 17, 2023
I love the products
I love the products, and I love the message, however the timing is always off. I wish I could enjoy the things I picked out for that particular season, instead of receiving my goodies after the season has ended. I have never received a box during the same season I chose for haha
January 17, 2023
I have always been happy with the…
I have always been happy with the products in my boxes. But because of the issues of last year I had to give it a 3 star rating. But I feel that this will improve as the new owners are striving to make things better.
March 17, 2023
Love the offerings
Love the offerings! Some I keep for me and others i share.
So pleased to be supporting women owned and sustainable product producing companies.
The long gray sweater is a favorite piece. Stylish and very comfortable!
March 17, 2023
I love the products
I love the products! Been using all
The only reason I didn’t give you 5 stars is because the 3 last boxes is been a lots repeat!
March 17, 2023
Reasonable shipping times
I always get my boxes within a reasonable time and they never forget anything! The costumer services is amazing and very helpful!
March 17, 2023
Golden Customer Service
i inquired about possibly acquiring an item that was in the spring 2022 box (during the transition) and paid with paypal… i was not able to get a refund; but Alltrue’s wonderful customer service not only ensured the umbrella i inquired about was received, they sent me the whole box!! what a wonderful surprise. I have always liked the products, but this “over and above” customer service has sealed the deal for continued subscriptions for me and i am telling all my friends also..z
thank you Alltrue!
February 28, 2023
I’ve been a subscriber for several…
I’ve been a subscriber for several years and I feel the selections are similar items over and over. I used to be excited to customize my box, now it’s more beauty products vs home items.
March 17, 2023
Price increase without informing me
Price increase without informing me. It used $55, then $65 and now I'm being charged $75? I understand inflation, product costs, ect are rising but a heads up would have been nice.
March 8, 2023
Reply from Alltrue
Hi Claire,
Thank you for taking the time to leave us a review, and I do apologize for any unwanted frustration! On March 9th, Alltrue reached out to all of our Seasonal Members in order to alert them to the membership's price increase. I am so sorry if this message was not able to be received in time.
As noted in our recent community notification, Alltrue’s mission is to help you live a happier, healthier life by partnering with brands, small businesses, and artisans to introduce you to products that are thoughtfully designed, functional, better for you, and deliver important little moments of joy throughout your life. We strive to make sustainable and ethical products from diverse makers more accessible — and we want to thank you for being a member and making it possible for us to carry out this mission alongside you.
As you have seen in the news and felt elsewhere while shopping, the artisans, small businesses, and key supply chain partners that enable Alltrue to fulfill its mission have been affected by inflationary pricing pressures: raw material costs, manufacturing, transportation, shipping, and labor costs have all increased. Additionally, the simple truth is that ethically and sustainably made products cost us more to produce and procure than conventional, mass market products. It is because of these reason, and to continue investing in an improved Alltrue experience, that we have raised the cost of the membership by $10 per season. It’s a necessary step in order to continue curating and creating useful and sustainable products, while supporting artisan makers and small businesses each season. Lastly, as part of our ongoing focus on creating sustainable impact we have made the decision to cover the cost of “Eco Shipping” and include it in all memberships, rather than making it an optional Add-On. This means that your membership helps support reforestation projects through small-scale farming projects, which helps combat climate change.
If you have any further questions in regards to the price increase or regarding your membership, please do not hesitate to reach out to our Community Support team as we are eager to assist!
I love Alltrue
I love Alltrue! I enjoy the boxes 4 times per year!! But I love the marketplace so much!!!
March 17, 2023
I love how honest the company has been…
I love how honest the company has been bouncing back from a bankruptcy; you know, business shame is real, and they've really pushed through and come back to meet their customer and supplier needs, being transparent the whole time! I love their Earth-friendly, supplier-driven ethos. They're really wonderful and happy to work with!
March 6, 2023
My mistake!
I recently made a big "mistake" with my account. When I called in, my customer service rep treated me professionally and didnt make me feel stupid for my error. He rectified the situation and even let me keep some products that I wanted to return. I appreciate the kindness he showed!
January 25, 2023
I love the items offered by this…
I love the items offered by this company. There is always something I can find useful. And I especially like the way they try to highlight small businesses.
March 17, 2023
I really love the idea of this box
I really love the idea of this box. It has had some major issues in the past but I hope those are going to stay in the past. My main issue is all of the repeat items, if there was a way to make sure one person doesn't get the same items from past boxes that would be awesome. I think there should also be a way for customers to rate the Items they received as to better curtate to the person. The amount of repeats is the reason for the 4 stars, otherwise I love the box.
March 17, 2023
The quality of your items is excellent
The quality of your items is very important and most of the time is top of the line. I have only been disappointed a few times, and that’s actually good considering how long I’ve been a member.
The most memorable fail (CAUSEBOX) was a waffle weave robe that looked to be mid thigh on the model. It was upper thigh on me. I am a size 8/10. After I washed it it was mid hip and the stitching on a pocket came undone about 3 inches. The neckline hanger/loop also came undone.
I could not find a place on the website to let anyone know
March 17, 2023
Wonderful products from a company with…
Wonderful products from a company with a strong, positive mission!!! I love Alltrue!!!
March 17, 2023
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