Almax Security Chains Reviews 

33
•
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Purchased a sleeve for my 19mm chain in May 2024 received nothing after 2 weeks. I called the company I spoke to someone who advised I'll receive it in a couple days. I got nothing so because a purcha... See more

Rated 1 out of 5 stars

Be WARNED as the Main Supplier of Chains to this Company we can confirm they are in serious financial difficulties please DO NOT order any products from them you will just lose your money.If you want... See more

Rated 1 out of 5 stars

WARNING! like others have said in recent reviews, you pay and you will not receive anything. Please avoid to save yourself the hassle, lucky I paid PayPal and got my refund quickly after open... See more

Rated 5 out of 5 stars

I contacted Almax on Friday 16 July 2022 re a query about the chains. Alex couldn't have been more helpful. I decide to purchase the Almax Series IV 19mm + Squire SS65CS Stronghold Lock package.... See more

Company details

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Almax Security Chains and online UK store


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1.6

Bad

TrustScore 1.5 out of 5

33 reviews

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1.6

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(33)

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Rated 1 out of 5 stars

Poor customer service

Took 10 days to deliver. Did not reply to my email asking for an update on the order. When I telephoned, they guy was arrogant, ignorant, rude. Nothing wrong with the product but I won't be using this company again due to the poor customer service.

June 10, 2021
Unprompted review
Rated 5 out of 5 stars

Just ordered my second chain and…

Just ordered my second chain and upgraded padlock from Almax as the number of the bikes in the garage has grown further over the years. Also using their ground anchor.

Once again superb service from Almax.

Great products and highly recommended.

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely the best chainlocks!

I have been a happy user for 10 years, and The customer service has always been very kind, fast and helpfull through The years.
I use two series 4, and they have saved My cargobike and motorcycle several times.
It is A very imposing and Impressive lock and i have been recommending Almax products to everybody i know for many years now.

The manufactors Are really serious and know that they have The best product on The market! The shere size of The chains will win everybody over.

I Think that The chains are reasonably priced compared to The competition.

Well done, Almax.

July 26, 2020
Unprompted review
Rated 5 out of 5 stars

Almax Security Chains

I would say the service from Almax Security Chain was outstanding from the time I spoke to Alex regarding the chains they do to the time the chain arrived.
Due to C-19 Virus Lock down I was warned that they may be a delay in the Lock which was not the case so thankyou for your service.

April 23, 2020
Unprompted review
Rated 5 out of 5 stars

Great Chain and Great Service

I don't know what the other guys are talking about. I called Almax to confirm the shipping date and the guy on the phone was very nice. He asked about my situation and gave advice how to keep the bike secure before and after the chain arrives.
Ordered the Almax Immobilizer 19mm. It was well packaged and arrived on time

October 24, 2019
Unprompted review
Rated 1 out of 5 stars

Oh my god..

Oh my god... what an absolute pr&$k in costumer service. Arrogant, rude, unhelpful, inappropriate language. Do not purchace off this crowd. If you end up having an issue you can forget abput getting any help from costumer service.

I ended up cancelling my order and buying off pragmasis. Excellent service, friendly and helpful. Cheaper too!

August 28, 2018
Unprompted review
Rated 1 out of 5 stars

Great product, truly awful customer service

Great product, terrible customer service. I paid for the product, was told delivery would be delayed (OK - it happens), then when I had the nerve to call up 6 weeks later to ask for an update, I had the misfortune of speaking to the MD. He was rude, shouted at me down the phone and then finished up with this little gem "Well, do you want it or not" i.e. take it or leave it. Word of advice, you've clearly got an engineering background so stick to making chains, stop speaking to your customers like dirt and hire a customer service specialist.

June 24, 2018
Unprompted review

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