Purchased a sleeve for my 19mm chain in May 2024 received nothing after 2 weeks. I called the company I spoke to someone who advised I'll receive it in a couple days. I got nothing so because a purcha... See more
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Be WARNED as the Main Supplier of Chains to this Company we can confirm they are in serious financial difficulties please DO NOT order any products from them you will just lose your money.If you want... See more
WARNING! like others have said in recent reviews, you pay and you will not receive anything. Please avoid to save yourself the hassle, lucky I paid PayPal and got my refund quickly after open... See more
I contacted Almax on Friday 16 July 2022 re a query about the chains. Alex couldn't have been more helpful. I decide to purchase the Almax Series IV 19mm + Squire SS65CS Stronghold Lock package.... See more
Company details
Information provided by various external sources
Almax Security Chains and online UK store
Contact info
Loraine Terrace 13, NE15 8EA, Newcastle upon Tyne, United Kingdom
- www.almax-security-chains.co.uk
No history of asking for reviews
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Poor customer service
Took 10 days to deliver. Did not reply to my email asking for an update on the order. When I telephoned, they guy was arrogant, ignorant, rude. Nothing wrong with the product but I won't be using this company again due to the poor customer service.
Great Security chain
Great Security chain. Superb quality great service.
Just ordered my second chain and…
Just ordered my second chain and upgraded padlock from Almax as the number of the bikes in the garage has grown further over the years. Also using their ground anchor.
Once again superb service from Almax.
Great products and highly recommended.
How can you justify £8.99 for postage…
How can you justify £8.99 for postage for a replacement chain cover ,disgraceful
Absolutely the best chainlocks!
I have been a happy user for 10 years, and The customer service has always been very kind, fast and helpfull through The years.
I use two series 4, and they have saved My cargobike and motorcycle several times.
It is A very imposing and Impressive lock and i have been recommending Almax products to everybody i know for many years now.
The manufactors Are really serious and know that they have The best product on The market! The shere size of The chains will win everybody over.
I Think that The chains are reasonably priced compared to The competition.
Well done, Almax.
Reassuring security. Good quality. Your bike is worth it.
Reassuring security.
I’m good at picking locks and the squire padlock gave me immense trouble.
I’m sure the chain could be broken by an angle grinder, but it’d take a long time.
The ground anchor is excellent also.
Got good advice from the Al of Almax about security.
Recommended.
Almax Security Chains
I would say the service from Almax Security Chain was outstanding from the time I spoke to Alex regarding the chains they do to the time the chain arrived.
Due to C-19 Virus Lock down I was warned that they may be a delay in the Lock which was not the case so thankyou for your service.
Great Chain and Great Service
I don't know what the other guys are talking about. I called Almax to confirm the shipping date and the guy on the phone was very nice. He asked about my situation and gave advice how to keep the bike secure before and after the chain arrives.
Ordered the Almax Immobilizer 19mm. It was well packaged and arrived on time
Great product, great service.
The Almax Chain customer service is…
The Almax Chain customer service is poor, rude and unprofessional. I do not recommend this company for absolutely anyone...
Oh my god..
Oh my god... what an absolute pr&$k in costumer service. Arrogant, rude, unhelpful, inappropriate language. Do not purchace off this crowd. If you end up having an issue you can forget abput getting any help from costumer service.
I ended up cancelling my order and buying off pragmasis. Excellent service, friendly and helpful. Cheaper too!
Great product, truly awful customer service
Great product, terrible customer service. I paid for the product, was told delivery would be delayed (OK - it happens), then when I had the nerve to call up 6 weeks later to ask for an update, I had the misfortune of speaking to the MD. He was rude, shouted at me down the phone and then finished up with this little gem "Well, do you want it or not" i.e. take it or leave it. Word of advice, you've clearly got an engineering background so stick to making chains, stop speaking to your customers like dirt and hire a customer service specialist.
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