The sweater I ordered arrived in about two weeks. I had been getting concerned because I hadn't heard anything after being informed that the order had been processed. When I wrote about it, I received... See more
Company replied
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ordered a sweater on 11th December 2021. now 31st December 2021 ,still no sweater . email from Gabrielle Vargas saying it had been shipped on 15th Dec.but it had not gone anywhere since then.Informe... See more
Company replied
very uneven quality and styling. Some things are wonderful; others are awful. I've gotten some absolutely wonderful scarves and sweaters and some just terrible sweaters. One style was wonderful in one... See more
Company replied
Buyer beware!!! Make sure whatever you order is the right size, color and shape. Unless there is a defect you cannot get a refund and an exchange has proved IMPOSSIBLE! I have returned the item I p... See more
Company replied
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2.8
Average
357 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I bought two items
I bought two items, 1 for my son and 1 for my daughter and neither one of them liked the products
February 12, 2022
Unprompted review
Reply from AlpacaMall
Hello Lisa,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
Yesterday we sent you an email with the information to help you solve this issue. You can also write to us following this link: https://www.alpacamall.com/formulario_retorno.php?language=en
We are working very hard to improve our services and products to provide our costumer with a better experience.
Alpacamall.com
Team for quality and customer service
Reply from AlpacaMall
Dear Kari,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Favorite Christmas present for 16 year-old son
I went out on a limb and bought a poncho for my 16-year-old son for Christmas as a surprise. He loves it and wears it a lot. He likes the way it looks and also how warm it is. It was his favorite Christmas present.
February 10, 2022
Unprompted review
Reply from AlpacaMall
Dear Laurie,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Excellent quality. EXCEPTIONAL customer service.
I ordered a hooded poncho. The one I really wanted was sold out, so I ordered my second choice. I'm very happy with the quality of the poncho, so much so, that if the other is restocked I'll buy that one too because my husband wants the one I ordered.
There was a shipping/delivery issue with my package so I reached out to AlpacaMall via the website which provided a contact link if you have any problems. It actually worked!! An actual person promptly replied that same evening! That's unheard of now-a-days. They were onboard ready to help solve the issue every step of the way. If it had not been for their quick response I'd still be stuck in the delivery folks customer service "loop" dealing with the automated and online machines without a hooded poncho. Thank you AlpacaMall!
February 10, 2022
Unprompted review
Reply from AlpacaMall
Dear Jolly,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
I absolutely loved my Pancho!!
I absolutely loved my Pancho!!! It is beautiful! Soft yet durable.
February 10, 2022
Unprompted review
Reply from AlpacaMall
Dear Orlando,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
WARNING!!!!NEVER USE THIS COMPANY .
WARNING!!!!NEVER USE THIS COMPANY .
My poncho turned up with a pull in the wool.
They made every excuse not to give me their address or a return label
I have never come across such a dishonest poor company as this one
Very poor quality and very very poor costumer service.
The fraud department have taken over
Make sure you read all the terms and conditions as you will not get your money back if the item is faulty or to small or big.
They need shutting down. Day light robbery
February 9, 2022
Unprompted review
Reply from AlpacaMall
Hello DAWN,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
This order has been refunded. An acquirer reference number (ARN) will be available within 1-3 business days.
We are working very hard to improve our services and products to provide our costumer with a better experience.
Alpacamall.com
Team for quality and customer service
Reply from AlpacaMall
Dear Janina,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Lack of communication
Lack of communication, sent several emails just to find out where my order was.
It took from Dec to Feb and still no refund.
Reviews show many people with same problems.
They don't seem to learn from their mistakes.
February 9, 2022
Unprompted review
Reply from AlpacaMall
Hello Mrs R Oliver-Bugler,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
The refund was made a few minutes ago.
We are working very hard to improve our services and products to provide our costumer with a better experience.
Alpacamall.com
Team for quality and customer service
QUALITY AND PRICE WERE VERY GOOD.
February 9, 2022
Unprompted review
Reply from AlpacaMall
Dear Malcom,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Amazing love the Design excellent
February 9, 2022
Unprompted review
Reply from AlpacaMall
Dear Luke,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
This was a good buy
This was a good buy, from the shopping experience right the way through to receiving the good quality product.
February 9, 2022
Unprompted review
Reply from AlpacaMall
Dear April,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
I ordered a sweater as a Christmas…
I ordered a sweater as a Christmas present for my wife because according to the AlpacaMall website it could make it in time. We received it five days after Christmas, the size was not XL that we ordered, but Medium, and the wool was not alpaca. I sent two emails to AlpacaMall asking how to return the item. They did not condescend to reply.
January 24, 2022
Unprompted review
Reply from AlpacaMall
Hello Andjei,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
Kindly let us know your order number to solve this problem. You can also write to us following this link: https://www.alpacamall.com/formulario_retorno.php?language=en
We are working very hard to improve our services and products to provide our costumer with a better experience.
Alpacamall.com
Team for quality and customer service
Not happy as not delivered
I ordered two AlpacaMall ponchos on 05.01.2022 and now it is 20.01.2022. I have not been provided with a tracking number, as I checked out as a guest I cannot access my invoice and don't even know if the items have been sent. Sent two separate emails asking for an update and no response. Just want confirmation and a tracking number. Not that hard.
January 20, 2022
Unprompted review
Reply from AlpacaMall
Hello Richard,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We are sorry for the delay in this shipment. Your shipping information will be updated by the end of the day, we will send you an email with the tracking number.
We are working very hard to improve our services and products to provide our costumer with a better experience.
Alpacamall.com
Team for quality and customer service
Quality product
Quality product, quick delivery - and a very welcome Christmas present!
January 19, 2022
Unprompted review
Reply from AlpacaMall
Dear Sam,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Team for quality and customer service
I love your products but am very…
I love your products but am very disappointed with customer service. I purchased a sweater and wanted to exchange it for a different size. I sent an email and never received a follow up with how to make the exchange.
So buyer be ware make sure you purchase what you want cause you will not be able to change it.
January 16, 2022
Unprompted review
Reply from AlpacaMall
Hello Wanda,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We have just sent you an email to proceed to exchange your product.
We are working very hard to improve our services and products to provide our costumer with a better experience.
Alpacamall.com
Team for quality and customer service
Unauthentic items
This site sells unauthentic items. I ordered an alpaca sweater, with the description
"Gamboa Sky Blue Alpaca Sweater with Buttons"
There was no tag sewn on, anywhere. The 2 buttons were made of cheap, clear plastic. The sweater is cotton or acrylic. I've contacted them twice, initally in writing and the second time with a phone call to the number listed on their website,
866-253-3992.
I've yet to hear from them.
I did write to consumer protection agencies, and submitted a photo of the item, showing the missing tag. The authorities need to shut these guys down.
January 14, 2022
Unprompted review
Reply from AlpacaMall
Hello M.S,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
Kindly let us know your order number to find the best solution for you as soon as possible.
Alpacamall.com
Team for quality and customer service
Very poor customer service…
Very poor customer service communications. The customer Service phone number 855-975-6603 doesn't seem to be a working number.-
January 13, 2022
Unprompted review
Reply from AlpacaMall
Hello Bill,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We are working very hard to improve our services and products to provide our costumer with a better experience.
Alpacamall.com
Team for quality and customer service
Good product!
The pancho I ordered arrived quickly and the quality is very good. My son wears it all the time. He said it is warm and comfortable. Therefore, I sm going to order a poncho for myself. It's a great product!
January 13, 2022
Unprompted review
Reply from AlpacaMall
Dear Yolanda,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
ordered a sweater on 11th December…
ordered a sweater on 11th December 2021.
now 31st December 2021 ,still no sweater .
email from Gabrielle Vargas saying it had been shipped on 15th Dec.but it had not gone anywhere since then.Informed that I would be sent a refund in 48hrs.Still waitlng??? Delivery company must hold the world record for inefficient LOGISTICS ???
December 31, 2021
Unprompted review
Reply from AlpacaMall
Hello Samuel,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
A full refund for the missing product was made a few minutes ago, we apologize for the inconveniences.
Alpacamall.com
Team for quality and customer service
I want to give 0 stars I ordered and…
I want to give 0 stars I ordered and paid for a poncho on 22-11-21 still not delivered on 30- 12- 21
I have not found a package on my property so do not believe the courier delivered it
December 30, 2021
Unprompted review
Reply from AlpacaMall
Hello Barry,
We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services.
We have confirmation this package was delivered on December 9th by DHL: https://webtrack.dhlglobalmail.com/?trackingnumber=GM5E38934E34E6458BABD5
Alpacamall.com
Team for quality and customer service
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