Alpenchalets Touristik GmbH - alpenchalets.net Reviews 46

We've been working with Alpenchalets for a couple of years now and we've been impressed with their level of organisation and how well they look after their guests. When our clients ask as for recommendation where to book a chalet, we strongly recommend Alpenchalets.

nice cottage in the french Alps

We have used Alpenchalets for many years and they are excellent, being both professional and effective. We highly recommend them.

Great Chalets, Service, Communication & Team!
I spend many weeks in different Chalets in Swiss or France and all of them: confirm the Chalet description, no maintenance gaps, organization things works well. Value for money could not be better (hopefully that will not kick off price increases ;-))

these guys do a great job, nice chalet

Fraud. We stayed at a chalet in Thyon dec4th to dec 11th, . Paid the deposit and didn´t received the deposit back because they say we didn´t clean "properly" and broke something (we were charged 36EUR ecah person in the deposit for the final cleaning), three weeks after our stay. When asked for proof, they don´t show anything but their words...and the house was left in MINT conditions. Faud and thiefs at the same time.

Michael, you keep lying again and again. I can not post the bank transfer, but 500, not 600CHF were refunded, and you kept 200CHF from the deposit. Again, as mentioned in my email conversations with you and the agency, you are fraud and scums. I´ve requested pictures from the cleaning team that would show, according to your words "the very bad state" we left the chalet, and you haven´t sent any proof. The chalet was left in more than MINT condition. It´s your word agains ours, but you don´t show no picture to prove it. And again, you accused us of breaking something, and you sent the pictures, three weeks later, but not the bill or invoice of substitution or repair of the thing you said we broke. As we come from a different country, we have no other way to complain against your company and the agency, and no other way to claim our money back, but be sure you have lost an every year returning customer and referall. And please, again, don´t lie. If you like to steal easy money from customers it´s on your conscience.

Again...this is a proof of how serious you are...you reply to my post three years later, what a joke!!! My sister in law lives in Basel, she called you many times and never received and answer back, and again, no picture or proof of what you or the cleaning team state...I will never rent back with you again, and warn potential customers what's your policy to keep the deposit.

Made a verbal agreement to guarantee refund in the times of the pandemic but did not honour their word. Absolutely disgusting, dishonest, and immoral.