AlphaOmega Glasses Repair Reviews 

699
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast postal turnaround and efficient repair service for all kinds of broken designer glasses and sunglasses. Many individuals note that severely bent or snapped frames are expertly restored to look completely brand new with incredible attention to detail. A few other people also felt that choosing this specialized repair service saved them a significant amount of cash compared to purchasing expensive brand new replacements. Consumers are additionally impressed by the consistently professional communication, helpful updates via email, and the entirely seamless overall process from start to finish.

What people talk about most

Service

People report high satisfaction with the service, praising the remarkably fast turnaround times and... See more

Product

Consumers experience a mix of outcomes regarding the product, often noting successful restorations alongside... See more

Quality

Customers had positive experiences with quality, consistently reporting that damaged eyewear is returned... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Price

Reviewers express mixed feelings about the price, noting it is not cheap but still less than buying a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. I dropped my Hugo Boss varifocals on New Year’s Eve, and someone then stood on them and damaged one arm of them. Optician was unable to repair, but recommended this company, assu... See more

Rated 5 out of 5 stars

I had a pair of Stepper titanium frames repaired. Unfortunately, the repair gave way but AlphaOmega agreed without quibble to rectify the problem. I posted my frames on a Thursday and had them back fi... See more

Rated 5 out of 5 stars

Superb!! Oh my goodness! I discovered Alpha-Omega by chance browsing the internet for a reputable spec repair service. Having read the reviews (all of which were excellent) - I completed the 're... See more

Rated 5 out of 5 stars

I sent off my glasses on Wednesday morning and received them back fully repaired on the Sunday. What a service superb turn round and seamless repair, they look like new. Service like this does not exi... See more


Company details

  1. Glasses Store

Information provided by various external sources

We repair all brands of glasses, sunglasses and eyewear with original parts for RayBan and Oakley repairs. Fast turnaround and a 12-month glasses repair guarantee.


Contact info

5.0

Excellent

TrustScore 5 out of 5

699 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(699)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Amazing service, snapped arm of my sunglasses was fixed the same day they received it and posted back to me on the same day, was super fast, efficient, good value for money. Highly recommend.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Superb!!

Superb!!
Oh my goodness! I discovered Alpha-Omega by chance browsing the internet for a reputable spec repair service. Having read the reviews (all of which were excellent) - I completed the 'request a quote form'. It was returned really quickly with simple, clear instructions on what I should do next.
I sent my broken specs on Friday afternoon, it is now Tuesday and I am sitting here with them on!!! Fully - and brilliantly - repaired! I'd had them sitting in a drawer for a while thinking they were beyond fixing and now - they are like new!
Rarely do I experience service on this level.
Thank you so much!

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

An excellent service from start to…

An excellent service from start to finish.
Managed to break an arm of my Ray-Bans and also one of the nose pads of my other pair.
Enquiry sent, and an immediate response regarding repair and replacement. Sent both pairs and received one pair back (nose pads) within 3 days and the the other pair back within five days, including the order of the new arm. Received back via tracked service.
Would highly recommend AlphaOmega to all for a professional and prompt repair and service.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Tom Ford Sunglasses like brand new

Where to start…I accidentally managed to headbut my partner while he was wearing his new Tom Ford sunglasses on holiday and the nose pad on one side snapped…well they only lasted 2 days and maybe one picture with them on taken 🫣🤦‍♀️so after returning back to the UK the research started and I’m forever grateful finding this company. Not only they responded efficiently to my emails and given me the quotation, they have turned around the repair within 2 days of sending them and returning back. All explained in the email as you obviously prepay return postage and pay to send them off. Excellent customer service and professional work done. I would happily pay more to make sure I won’t be listening what I shouldn’t have done. All repaired and he is a one happy man. Just hope he gets to wear them in the UK🙄

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

sadness to joy

I was extremely saddened when my ancient Tag Heuer titanium frame failed with a metal fatigue fracture of an arm. A friend told me there was a company in Crewe who did a great repair on his glasses. One Google later, 4.9/5 reviews convinced me to contact them. They responded in minutes with a request for photos of the issue which I submitted. Shortly afterwards I received an email saying that they could be repaired and they quoted a price. Being fairly local I presented said disaster to them the next day. Apart from only one chair in the small waiting area, the repair took 15 minutes, the whole experience was great. I love my old, dog chewed Tags more than any other frame I have ever had. Thank you.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

I’m gobsmacked

I’m gobsmacked. I sent my glasses on the 29th and received the parcel with the perfectly repaired glasses on the 31st. They must have opened the parcel, mended the glasses and sent them back moments later. I didn’t even think service like this was a thing anymore. In fact, I don’t even know if it ever was.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

First Class Service

I sent my Vivienne Westwood glasses by post on Friday afternoon for them to receive on Monday. I received an email from them on Monday monrning saying that they had been received and repaired and they would be shipping them out that afternoon. I received back Tuesday morning, and they are perfect.
Fantasic communication, service, cost and delivery. I was thinking that I would have to pay out several hundred pounds to replace these. Defiantly would recommend this company.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Job well done!

I sent my broken glasses on Wednesday and got them repaired like new on Friday, job very well done! You can go ahead no problem I would highly recommend them to everyone.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Happy Octogenarian

Read about the Gucci & the Raybanne repairs, mine were pretty much basic specs that I'd sat on.
It's what you do when you get older.
Two days later I'm wearing them again, fully MOT'd
What an excellent service from AlphaOmega and at a reasonable cost Thank you A O. Terry J

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

10 out of 10 service delivered.

Never have I seen a service so efficient. Effective communication, timely service and an absolutely fantastic outcome. Far outweighed my expectations. And best of all, returned my glasses looking brand spanking new the very next day.
Could not recommend them enough.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

I have a pair of Gucci sunglasses which had a minor issue. This being some of the nuts that hold the glasses together had come loose causing them to start to fall to pieces. I thought I was going to have to get this issue repaired at Gucci due to the design of the nuts, which I also thought would be extortionate. I did some research and found AlphaOmega, they were very quick to respond with a quote to repair my sunglasses, which I thought was very reasonable. I shipped them out Monday and received them back on Thursday, so all in all a very quick process. Most importantly, my sunglasses are as good as new with a top quality repair. Thank you!

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Fantastic service. I dropped my Hugo Boss varifocals on New Year’s Eve, and someone then stood on them and damaged one arm of them. Optician was unable to repair, but recommended this company, assuring me they would be able to fix. Quick and easy system for quote, repair package chosen and paid along with return postage. Sent them off by special delivery on Friday afternoon, got email confirmation on Monday morning (yesterday) that they had arrived and would be posted back later in the day, received them back before 1 pm today, fully repaired. Delighted. Thank you!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Sent broken glasses on Thursday and received them back fixed on Thursday! Saved me from splashing out on new glasses. Lifesavers!

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible company

Just wow! The arm of my Gucci sunglasses broke off from the hinge. I’ve only had them a few months and I was gutted. I found AlpheOmgega online and made an enquiry and was thrilled when they confirmed they could fix them. I sent them special delivery on Tuesday 25th November and have received them back today (Thursday 27th). They look as good as new and I am over the moon to be able to wear them again. I paid for them to be returned special delivery. The fact that they received them and repaired them in the same day is incredible. Couldn’t recommend this company highly enough. If only all companies were this amazing!

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

An extremely efficient service with faultless results

I had an old pair of Persol that were damaged from time (broken arm). The arms were so thin I thought they were unrepairable, especially after consulting the usual high street opticians. How wrong I was. I sent the glasses to Alpha Omega by post on Tuesday and they were back with me by Thursday.
What a great service.
Many thanks

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Alphaomega

Alphaomega. Have repaired frames that Specsavers deem as unrepairable. I sent a pair of Glasses to them on Saturday and had them back on Tuesday. Even returned the old nose pads they replaced, Which I never expected them to. Simply an amazing service for £30.00.

Thanks.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

I sent off my glasses on Wednesday…

I sent off my glasses on Wednesday morning and received them back fully repaired on the Sunday. What a service superb turn round and seamless repair, they look like new. Service like this does not exist in the country anymore, outstanding company Thanks so much

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

Unbelievable service!

I don’t normally put reviews on here but after the service I got from Alpha Omega I thought I should.
I sent a pair of titanium framed glasses away to be welded as the frame had broken on the nose bridge. I know titanium is difficult to weld so I was slightly apprehensive how good the repair would be.
I posted the glasses at 1:00pm on Tuesday and 23 hours later they were back with me in good as new condition. Couldn’t even see the weld.
Unbelievable service!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely fast turnaround and an…

Extremely fast turnaround and an excellent repair job, the glasses were returned like new.
They were expensive varifocals with a broken bridge, it literally saved me hundreds of pounds, I am so impressed with AlphaOmega and very reasonably priced service.

February 6, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look