AlphaOmega Glasses Repair Reviews 

699
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround and efficient delivery service, with many people receiving their broken glasses back fully repaired within just a few days. Reviewers also highlight the outstanding quality of the craftsmanship, noting that severely damaged frames and scratched lenses look brand new again. Though some customers felt initial apprehension about sending valuable designer eyewear away through the mail, they were ultimately delighted by the professional results. Consumers additionally mentioned that this prompt repair option provides a remarkably cost-effective alternative to purchasing expensive brand-new replacement pairs.

What people talk about most

Service

People report positive experiences with service, highlighting an extremely fast turnaround and professional... See more

Product

Reviewers highlight mixed experiences with product repairs, noting that while many frames and sunglasses were... See more

Quality

Consumers find quality to be exceptional, expressing deep appreciation for the restoration work. Reviewers... See more

Price

Users describe ambiguous interactions with price, noting that services are not cheap yet remain less costly... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. I dropped my Hugo Boss varifocals on New Year’s Eve, and someone then stood on them and damaged one arm of them. Optician was unable to repair, but recommended this company, assu... See more

Rated 5 out of 5 stars

I had a pair of Stepper titanium frames repaired. Unfortunately, the repair gave way but AlphaOmega agreed without quibble to rectify the problem. I posted my frames on a Thursday and had them back fi... See more

Rated 5 out of 5 stars

Superb!! Oh my goodness! I discovered Alpha-Omega by chance browsing the internet for a reputable spec repair service. Having read the reviews (all of which were excellent) - I completed the 're... See more

Rated 5 out of 5 stars

I sent off my glasses on Wednesday morning and received them back fully repaired on the Sunday. What a service superb turn round and seamless repair, they look like new. Service like this does not exi... See more


Company details

  1. Glasses Store

Information provided by various external sources

We repair all brands of glasses, sunglasses and eyewear with original parts for RayBan and Oakley repairs. Fast turnaround and a 12-month glasses repair guarantee.


Contact info

5.0

Excellent

TrustScore 5 out of 5

699 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(699)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ray-Ban Repair

From the moment I contacted this company I had a quote the next day outlining the quote and what I had to do . Had my glasses back within 4 days . Glasses are repaired and I’m very happy with the service . Would recommend and will use again if needed .

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

Designer Frames fixed

I broke two designer frames (Chanel and Tom Ford) and both were fixed and returned to me within 3days!!!

Excellent service. I will definitely recommend their service .

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Having found AO online, I was tentative to send my vintage Christian Dior glasses for fixing as they belong to my Mum who passed away recently.

But I took the plunge and the service is absolutely stellar. Communication is amazing having emailed to ask if the glasses had arrived. I was emailed
The following day to say they had, and they would be fixed and sent back out to me the same day.

I received my glasses just now and they were safely and securely packaged, and in perfect working condition.

I can’t recommend AlphaOmega Glasses repair enough. Thank you!

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

I don`t tend not to leave reviews But....

I don`t tend to leave reviews, however with Alpha Omega I have made an exception. I bought a pair of100 year old B & L gold filled frames cheap off ebay and wanted them refurbishing as well as possible with precription vintage lenses fitted for a truly vintage look. The glasses were not in good shape and I didn`t expect much more than something cheap and usable. Imagine my total shock when I received them yesterday, absolutely out of this world!! I NEVER expected them to look like they did, absolutely amazing craftsmanship by a real professional called Davd, who I spoke to a number of times, and he was patient, knowledgable and easy to talk to. He is also a master of understatement also saying he would do best he could, but his work was perfection. I only put them on twice in public yesterday to get used to wearng spectacles, and both times random strangers made a point of complimenting me on the refurbished glasses. Finally, it was a lot of work and effort by David, BUT it was really cheap for result acheived. I am going to send more specs very soon, and any nervous customers should do the same, absolutely wonderful, thank you, warm regards Tom

June 11, 2024
Unprompted review
AlphaOmega Glasses Repair logo

Reply from AlphaOmega Glasses Repair

Thank you Tom for your outstanding review. It is at times like this, when reading your compliments that makes all the effort we put into our repairs worth while. We do try our best to help customers with their broken frames, but restoring these antique frames is a pleasure, as we are working with a quality from days gone by.

Rated 5 out of 5 stars

Fantastic Service!

So impressed! They have restored a very battered pair of Ray-Ban’s to like new, in super quick time and at a reasonable price! Would definitely recommend!

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

Old pair of Ray-Bans

Old pair of Ray-Bans that needed the glass renewing, Sent to AlphaOmega, received a very reasonable quote, carried out the works and received them back in super quick time, glasses looking like new again. Thank you so much.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Sunglasses Heaven

Oh my goodness, I purchased some very expensive Chopard Glasses and I only kept them in the car for driving as they had big lenses and light wearing. Imagine my horror when hardly used one of the 'nose rests' had come away. The retailer no longer sold that brand but found Alpha. Not only did my sunglasses come back repaired they were better than they had been, an absolutely fantastic job and I will be forever grateful after a £500 purchase price!!! So having had a favourite pair of Givency Sunglasses which John Lewis refused to repair, Givency in London and France refused to repair and a traditional optician refused to repair? All it needed was the lense fitting back in so as not to pop out again. Well within days of sending to Alpha they repair and I have just got back - they have been sat in a draw for a number of years and now my collection is complete. Cannot thank you all enough and I will literally tell everybody about this company. Thank you so much.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Friendly and helpful on the phone with prompt responses ot my emails. My oakleys were fitted with new lenses and also had a bridge repair. They were returned the next day looking as good as new!

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, great price and even accomdated me collecting my repaired sunglasses on a Saturday when they are closed as I was only available to go and collect at a weekend until I go on holiday. BRILLIANT

June 1, 2024
Unprompted review
AlphaOmega Glasses Repair logo

Reply from AlphaOmega Glasses Repair

Hi Steve. Thank you for your review, and glad we were able to get your sunglasses repaired in time for your holiday.

Rated 5 out of 5 stars

Fix my glasses like a doctor!

My sunglasses were compressed during my trip, causing one of the temples to break and the other to bend. I asked the original merchant and the ones near my home and they all said that there was no way to fix it but to move it on. However, alphaomega actually fixed it. Thank you very much for the prompt repair. Excellent service speed and quality

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great service, highly recommended

Service was prompt and professional. Not only was the broken arm replaced, the glasses came back in much better overall condition than when I sent them! Good value for money, too - the price was clearly stated up front and contained no hidden fees. Frankly, I couldn't be happier.

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Twisted hinge repair

Liz Haas - I didn't think companies as efficient and business-like as AlphaOmega Glass Repairs existed anymore...I had been advised by three opticians that a favourite pair of sunglasses with a twisted hinge would not be possible to repair....how wrong they were! Wonderful experience, perfect repair - thank you!

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Needed a repair quickly, phoned explained the problem, went to the workshop the following morning and the repair was completed in an hour.
My glasses are slim framed titanium and one of the nose pads had broken off, I had made the mistake of trying to superglue but they cleaned it all off and welded the repair.
Really impressed work gauranteed for 1 year, very cost effective repair, highly recomend.

May 15, 2024
Unprompted review
AlphaOmega Glasses Repair logo

Reply from AlphaOmega Glasses Repair

Nice to see you earlier John, Thanks for taking the time to leave a review. (we really don't recommend using glue in the future) just leave it to the professionals. Kindest Regards

Rated 5 out of 5 stars

Brand new looking Oakley

Great communications to provide step by step guidance for sending and returning expensive sunglasses which needed a good servicing.
Turnaround was just 6 days, and my Oakley wires now look brand new.
Thank you alphaomega

May 13, 2024
Unprompted review

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