Alpine Carpet One Floor & Home Reviews 

111
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We have been extremely happy with Alpine Carpet One and have made numerous purchases from their efficient, honest and helpful staff. We love their work (especially Luis and Mario who installed our b... See more

Company replied

Rated 5 out of 5 stars

Carpet One in South Lake Tahoe has a very good selection of wood and non-wood flooring from which to choose. A few years back, we went with Carpet One to install new carpet throughout the house and w... See more

Company replied

Rated 5 out of 5 stars

We used Alpine Carpet One to put in hardwood floors and carpet. Later we put in more hardwood and had them back. When we moved 50 miles away we paid an extra trip charge to have them put in flooring a... See more

Company replied

Rated 5 out of 5 stars

Paul and Thomas were great from start to finish and even made special trips to our home during installation and after to make sure we were satisfied. We have purchased carpeting, hardwood and window c... See more

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4.9

Excellent

TrustScore 5 out of 5

111 reviews

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4.9

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(111)

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Rated 5 out of 5 stars

Get job

Get job! Thanks so much!

December 14, 2017
Unprompted review
Alpine Carpet One Floor & Home logo

Reply from Alpine Carpet One Floor & Home

Thank you Scott for the feedback!

Rated 5 out of 5 stars

Alpine Carpet One did all of my floors …

Alpine Carpet One did all of my floors and blinds in my Tahoe vacation home. Norm was professional from the beginning. He made sure I was 100% satisfied with everything.
The installers did a fantastic job, from start to finish. My floors and my baseboards are perfect.
I would highly recommend using this company!
Also, Jenny, in the office is great too.

November 10, 2017
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Thank you, Diane, for the review! We will be sure to let Norm and Jenny know how happy you are and thank you for the recommendation!

Rated 5 out of 5 stars

Excellent service by Thomas

Excellent service by Thomas . He made sure we were happy with our new floors. We have used Alpine for over 18 years now. Very pleased.

October 26, 2017
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Mike, thank you so much for your review. We are happy to hear from a customer who has worked with us for such a long time. Good to know that Thomas provided excellent service and he made sure you were satisfied with your floors. Enjoy your new floors and thank you for being a customer of Alpine Carpet One South lake Tahoe for over 18 years.

Rated 5 out of 5 stars

This is a Company you can trust

This is a Company you can trust. We have used them for all flooring needs, each and every time.
their quotes
their word
their work
their billing
and much more are all you can depend on.
Simply a Pleasure doing business with them.
To point out a salesman (Thomas) Great regards to all Areas
Michael. Good and trustworthy installer

October 24, 2017
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hello Carl,

Thank you for taking the time to give us a review and for saying such nice things about us. The Alpine Carpet One team does our best to give the best service from start to finish and we were happy that Thomas and Michael were able to make that possible for you. We hope you enjoy your new flooring. Keep us in mind in the future.

Rated 5 out of 5 stars

Very satisfied!

Everyone we dealt with at Alpine Carpet
One was friendly, helpful and knowledgeable. Thomas was punctual, polite and professional. Our cabin has tight little bedrooms, even tighter closets and steep stairs - Michael did a beautiful job of installing the carpet.
Excellent!

October 20, 2017
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hello Mike,

Glad to hear from you again. We are so happy that you like the way your carpet looks in your cabin after Michael installed it and that Thomas did such a good job working with you on your project. We hope you enjoy your carpet and your cabin for years to come. Thanks again and keep us in mind for your next project.

Thanks again,

Your Alpine Carpet One Floor & Home Team

Rated 5 out of 5 stars

Thomas was very prompt and easy to work …

Thomas was very prompt and easy to work with on the sales side. Jenny the gal in the office and showroom is super friendly and they both made us feel very welcome. It was a great experience to work with them. Mike the installer was prompt and trusting. We were both amazed that he did it all by himself!!! Thank you all for everything we LOVE our new carpet!

October 19, 2017
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Danny, Thank you so much for sending us a review. Everyone here at Alpine Carpet One in South Lake Tahoe were so glad that you had a great experience from start to finish. Thomas always does his best to be easy to work with in sales and Jenny is always great at making us all feel welcome. I'm also happy to hear that Mike was on time and trustworthy, he has always been good at taking the initiative to do projects himself. We hope you enjoy your new carpet and don't forget to tell your friends about our Worry Free Sale! We look forward to the next time we see you.

Rated 5 out of 5 stars

Excellent service and workmanship

Excellent service and workmanship. Everything was completed on time and the wood laminate looks great.

October 13, 2017
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Clark,

Thank you for your review! We are happy to hear you are happy with the final outcome of your project. Enjoy your wood laminate!

Rated 5 out of 5 stars

We had an excellent experience with …

We had an excellent experience with Alpine Carpet One in South Lake Tahoe. The sales staff, Thomas and Jenny were so easy to work with and tried hard to accommodate all our needs. Our Tahoe house is our second home so we don't live in stable and they worked with us and scheduled everything to meet our timeline. The installers did a great job and were really good guys!!!
Ron and Linda Haven

September 18, 2017
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Linda & Ron,

Thank you for taking the time to write this amazing review. We are very excited to hear you are happy with the job and service provided by our team. Thank you for choosing our store for this important flooring project!

Rated 5 out of 5 stars

Great fast service

Great fast service. Beautiful hard wood floor installation at a super competitive price. Will use them always.

August 29, 2017
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Robert,

Thank you for your great review! We look forward to continuing working with you in all your future projects.

Rated 5 out of 5 stars

Paul did an excellent job and I would …

Paul did an excellent job and I would highly recommend them for wood floors

August 24, 2017
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Zach,

Thanks for sharing your experience with us! We hope you enjoy your new floors.

Rated 5 out of 5 stars

Fast

Fast, reliable, and friendly. Highly recommend Alpine Carpet One.

August 4, 2017
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Thanks for the review, Andy! We look forward to working again with you in the future.

Rated 5 out of 5 stars

Wonderful work at a reasonable price

Wonderful work at a reasonable price. Work was completed quickly and efficiently.

July 27, 2017
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Cathy,

Thank you for your review. Our priority is to offer our customers the best service and installation experience. We look forward to working again with you in your next flooring project!

Rated 5 out of 5 stars

Our service was excellent with Alpine …

Our service was excellent with Alpine Flooring. We got lucky and got a same day installation for vinyl flooring and we love the product.

July 24, 2017
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Mya,

We appreciate a lot this great review you shared with us. We are very happy to hear you love your new floors. We look forward to working again with you in the future.

Rated 5 out of 5 stars

Installation was excellent

Installation was excellent. Very fast and very good. Would recommend them to anyone.

July 22, 2017
Unprompted review
Alpine Carpet One Floor & Home logo

Reply from Alpine Carpet One Floor & Home

Hi Ronald,

We are glad to hear you are happy with the installation. Thanks for giving us the opportunity of working your flooring project and for your willingness to recommend us.

Rated 5 out of 5 stars

Alpine Carpet One is great!

Thomas was great! Alpine Carpet One delivered everthing on time and was very good to work with.

July 20, 2017
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Thanks for the review, Joel. We are glad to hear you are satisfied with our service and delivery. We look forward to working again with you in the future.

Rated 5 out of 5 stars

I recently purchased a vinyl plank …

I recently purchased a vinyl plank floor for my top floor townhouse, not only did I get a good price, but my salesman Norman was very helpful. The product came within a week and the install was excellent! I will be doing business with them again soon. Thank you again for fast, efficient, and a stress free purchase!

July 16, 2017
Unprompted review
Alpine Carpet One Floor & Home logo

Reply from Alpine Carpet One Floor & Home

Thanks for taking the time to share your experience with us, Rita. We are glad to hear you were able to enjoy a stress free purchase. We look forward to working again with you in the future!

Rated 5 out of 5 stars

The whole process was very easy

The whole process was very easy. Paul took extra steps to make sure the carpet was installed with the least amount of waste, reducing our cost. Installer Carlos and his team were very professional and on time, and did a great job of cleaning up and making sure that we were happy with everything.

July 15, 2017
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Thanks for your great review, Bill and Teresa! It was a pleasure working with both of you. Enjoy your new carpet!

Rated 5 out of 5 stars

Thomas came out promptly to give us a …

Thomas came out promptly to give us a quote for new carpet. They came on the day they scheduled and the work was done perfectly. It is such a refreshing experience to have efficient and quality work done!

June 30, 2017
Unprompted review
Alpine Carpet One Floor & Home logo

Reply from Alpine Carpet One Floor & Home

Hi Wanda,

Thank you very much for such a great review. Our priority is to offer our customers the best service and installation experience. We look forward to working again with you in any future projects.

Rated 5 out of 5 stars

From start to finish

From start to finish, our experience with carpeting a rooftop deck, was great. Owner Paul was knowledgeable, trustworthy, thorough and easy to be around. The men who laid the carpet yesterday in unseasonably hot Tahoe sun were skillful, pleasant and courteous and spoke highly of their employer, That says volumes to me.

June 24, 2017
Unprompted review
Alpine Carpet One Floor & Home logo

Reply from Alpine Carpet One Floor & Home

Hi Ginny,

Thank you for your such a great review. Our priority is to offer our customers the best service and installation experience. We look forward to working again with you in your next flooring project!

Rated 5 out of 5 stars

Customer service and quality of …

Customer service and quality of workmanship were excellent. Our second time using Alpine Carpet One for flooring. Best in Tahoe.

June 17, 2017
Unprompted review
Alpine Carpet One Floor & Home logo

Reply from Alpine Carpet One Floor & Home

Thank you for your kind words, Alan! We look forward to working again with you in the future.

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