The product range is great so you can find what you require to do the job easily. The customer service and delivery continues high end. Long may this continue. I'm becoming a regular user due to ease... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I know people moan about the fact that, even though the web address leads you to believe they are UK based, when in fact, they are not, my shopping experience with them was A+ Knowing my delivery wo... See more
Loads of choices, the best deals specially the outlet products. These prices are unmatched elsewhere. 100 days return policy and customer service is excellent. I bought a Patagonia jacket last April (... See more
I have been looking for a Jack Wolfskin Jacket to replace one that I have owned for several years and found what I was looking for on the Alpinetrek website. I knew the company was based in Germany,... See more
Company details
Written by the company
Alpinetrek is your trusted destination for outdoor adventures. Whether you're hiking, climbing, cycling, running, or enjoying winter sports, you'll find a carefully curated selection of top-quality gear and apparel from the world's leading outdoor brands. Explore our range of outdoor clothing, footwear, climbing equipment, camping essentials, and much more, everything you need for your next adventure.
Contact info
Bahnhofstraße 26 , 72138 , Kirchentellinsfurt, Germany
- 0333 336 7058
- info@alpinetrek.co.uk
- www.alpinetrek.co.uk
3.5
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically takes over 1 month to reply
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I ordered 8 days ago and I still dont…
I ordered 8 days ago and I still dont have my item, now I am sure I will get the item and everything will be good based on these delivery times I would not order from them again and when you go to the contact us section you get a AI response on the email which is poor show.
August 3, 2026
Unprompted review
Order cancelled without reason given
Order cancelled without reason given, despite item being available online. Generic email with information of cancelled order, no explanation.
Previous purchases from this website were successful, no idea what changed this time
July 13, 2026
Unprompted review
Great communication
Great communication, great prices good delivery perfect service
August 2, 2026
Unprompted review
Good products as described speedy…
Good products as described speedy dispatch easy returns generally good all round
July 23, 2026
Unprompted review
Customer Service Fail.
Tried to purchase an item from Alpinetrek.
After enterign my card details (correctly), I kept getting the message
"This payment type is not available for technical reasons. Please select a different payment type."
Went through the rigmarole of telephoning customer services, working my way through the push-button menu, only to be told they could not help me!
Disappointing. Had to order from Amazon instead.
July 30, 2026
Unprompted review
Reply from Alpinetrek.co.uk
Thank you for your feedback!
We're sorry to hear that you experienced difficulties during checkout and that our customer service was unable to help you complete your purchase.
At the moment, we are not aware of any general technical issues affecting card payments. In cases like this, the availability of certain payment methods can depend on a variety of factors within the payment process, and unfortunately our customer service team has only limited insight into the specific reasons for a declined transaction.
We understand that this was frustrating and disappointing, especially after taking the time to contact us.
We regret that we could not provide a solution that allowed you to complete your order.
Best regards, alpinetrek.co.uk
Too slow, too high an administrative cost
I had to pay for a long delivery and as the trousers did not fit (althoufh I had the same make before), I had to pay for handlung cost for the return - twice. That is not good enough. I will stay away from Alpinetreck
July 27, 2026
Unprompted review
Reply from Alpinetrek.co.uk
Thank you for your feedback!
We’re sorry to hear that the delivery and return costs left you with a negative impression.
The shipping and return conditions, including any applicable fees, are communicated transparently on our website before an order is placed. We understand that having to return an item due to sizing issues can be frustrating, especially if you have successfully purchased the same brand before.
We regret that the overall experience did not meet your expectations and appreciate you taking the time to share your feedback.
Best regards, alpinetrek.co.uk
Terrible products terrible service
Terrible products, terrible customer service
Item arrived with permanent marker writing on the sole. Customer service was rude & aggressive in their responses still waiting for refund. This is not a company to be trusted
July 17, 2026
Unprompted review
Reply from Alpinetrek.co.uk
Thank you for your feedback!
We’re sorry to hear that you were disappointed with both the item and our service.
We can confirm that your return was registered in our system yesterday. Please note that returns from the UK can unfortunately take up to three weeks to reach and be processed by our warehouse due to customs procedures. We understand that this waiting time can be frustrating.
We also regret that you were unhappy with the communication you received from our customer service team. This is certainly not the experience we want our customers to have.
Best regards, alpinetrek.co.uk
AI based customer support and only…
AI based customer support and only refunded 1 of 2 items returned. Order ref 45515547. I recently returned 2 items in the same package and I subsequently received an email confirming a refund on only 1 of the items. I have emailed 3 times and I just receive chatbot AI generated responses that explain the returns process takes time, needs to clear customs etc etc. I pointed out that if both items were in the same parcel and a refund has been issued on one of them then its not delayed en route. I wouldn't buy from this company again. The order took a week to arrive which is pretty poor and the return items were sent nearly 3 weeks ago and still no resolution.
July 26, 2026
Unprompted review
Reply from Alpinetrek.co.uk
Thank you for your feedback!
We’re sorry that the return process took longer than expected and that you were left with the impression that only automated responses were available.
We’re glad that you were eventually able to reach us directly and that the missing refund has now been processed and paid out.
Thank you for your patience and for bringing this to our attention. We take your feedback seriously and continue to work on improving both our communication and our service processes.
Best regards, alpinetrek.co.uk
Great website with huge choice
Great website with huge choice, well priced.
Would have been 5 stars but do not like the restocking fee when returning items.
July 20, 2026
Unprompted review
Still waiting for a refund
UPDATED - I was waiting for a refund - I sent two items back in the same box. Only one has been refunded. That was weeks ago. Very limited responses with no resolution in sight. What’s going on ? - I eventually got a response and got a refund. I have not had issues before - so perhaps it was just a "blip". I will still be purchasing from you as your range of kit is great - and thanks for sorting out in the end.
July 25, 2026
Unprompted review
Reply from Alpinetrek.co.uk
Thank you for your feedback!
We’re sorry for the delay and understand your frustration.
We can confirm that you contacted our customer service team regarding the missing refund. The case has since been reviewed, and the outstanding refund has now been processed.
We apologize for the delay in resolving this matter and appreciate your patience while we worked through it.
Best regards, alpinetrek.co.uk
I would definitely recommend Alpinetrek…
I would definitely recommend Alpinetrek for future purchases, they were quick and responsive, and my delivery happened exactly when they said it would.
July 24, 2026
Unprompted review
Avoid: Awful Customer service & long delays
Awful Customer service and very long delay in receiving your item. My package took several weeks to arrive in UK and then it was delivered to the wrong address despite me giving Courier company very specific delivery instructions.
When I contacted the Alpine Trek to explain this, I was treated with rudeness and indifference by two different Customer service reps.
My money was finally refunded as I never got my package but nobody at the company bothered to send me an email to tell me this.
July 2, 2026
Unprompted review
Reply from Alpinetrek.co.uk
Thank you for your feedback!
We’re very sorry to hear about your experience and understand how frustrating it must have been not to receive your parcel and to feel unsupported during the process.
Unfortunately, once a shipment is in the hands of the carrier, we have only limited influence over how individual deliveries are handled.
We’re also sorry that our communication did not meet your expectations. A situation like this requires clear and helpful support, and we regret that you felt our responses were indifferent. While we’re glad that the refund was ultimately processed, we understand that a proactive update would have been appreciated.
Thank you for taking the time to share your feedback. We take comments like yours seriously and use them to improve our service and communication.
Best regards, alpinetrek.co.uk
Unlike Snowleader, Alpinetrek.co.uk has superb customer service
Unlike Snowleader, Alpinetrek.co.uk has superb customer service! When my parcel was delayed for unknown reasons by the courier, I contacted Alpinetrek.co.uk, and they gave me a refund immediately. I then re-purchased the same items, which arrived on time and are great.
July 3, 2026
Unprompted review
Good trekking shoes
Glad I ordered another Scarpa shoes, and light as I was not expected as light as this pair. Overall , good quality as usual, just a bit surprised that the laces are too thin and feeling sharp when put my shoe on.
July 9, 2026
Unprompted review
Easy shopping experience
Easy to order from the only website that had the items for which I was looking, and at a great price too!
July 8, 2026
Unprompted review
Excellent web site with great filters…
Excellent web site with great filters that make searching for what you want very quick and easy. The products are generally well priced, supported by a good delivery service.
July 10, 2026
Unprompted review
this company are great
this company are great, quick and efficient, I bought the best sandals ever there, Teva Grandview Max, great support for my weak feet & look lovely too!
July 20, 2026
Unprompted review
Great gear and price is good kept me…
Great gear and price is good kept me updated all the wat thank you
July 21, 2026
Unprompted review
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