Alpinetrek.co.uk Reviews 

I ordered a cool box. Waited weeks, then they decided they couldn't deliver it to the UK. So they cancelled my order. On cancelling, they withdrew nearly £1k from my credit card. I'm now in dispute. Stay well away.

They are disputing whether this is real, which is disingenious. 5000 people have read it and my experience is real. They cancelled my order, then took the money. In that sequence. S was the person who managed my case. ref 45065035. @alpinetrek - read the thread yourself. It is a shocker.

When S cancelled it, I got a message saying "Good news - your parcel is on its way". They clearly don't know what they are doing.

Update: I finally got a refund, but they short changed me and didn't refund the amount they took. What a shoddy outfit.

Overall very good. Can be slow to actually dispatch goods but then delivery is fairly quick. Otherwise good range and good prices. However, I haven’t needed to return anything yet.

Very happy with Alpinetrek. I could get stuff I wanted for a very good price, delivery was quick and everything well packed. I contacted customer service and reply came within couple hours. I will definitely buy from them again.

On no account would I use this company again. Ordered a pair of trainers which was promising at first but haven’t been delivered. No communication from them but managed to track through my account. Amazon deliveries kept changing the delivery date but on the expected date said my package had been returned to sender. No response from emails to Alpinetrek and no response from them via PayPal. I paid £110 and I want my money back!!

BEWARE! Received damaged boots 1st weekend in May. Scratches and marks on product. Returned immediately and been over 3 weeks since received to UK warehouse, 2 contact forms and no response to 2 contact forms or refund so may need to open claim via card company. NEVER AGAIN!

Hidden away on their “About” page, Alpine Trek states that it is a German-based company. However, the brand name AlpineTrek.co.uk and the UK domain give the strong impression that it is a UK-based retailer. Whether intentional or not, this feels at best misleading.

The returns process has also been disappointing. Customer service advises that returns can take up to 21 days to process. I returned my items via Royal Mail, and tracking shows they were delivered to Alpine Trek’s Buckinghamshire returns centre on 20 May. Since then, I have received no acknowledgement of receipt, no update on the return status, and no indication that the refund is being processed.

I had to contact customer service myself to find out what was happening. As I write this review, it is now day 16 since delivery of the return, and I am still waiting for any meaningful update.

Really pleased how seamless it all went…Ordered a balcony table and chairs (to UK) and was delivered exactly on the day they said it would. Very happy with my order also. Thank you Alpinetrek

Don't use if you're from the UK. They ship from Europe and deliveries take ages, let alone how long the returns process takes. The biggest issue is that if you want to cancel an order before it ships they give you the following excuse "Unfortunately, we’re no longer able to cancel your order – even if you haven’t received the shipping confirmation with tracking yet. Our logistics process is highly automated to ensure fast shipping, which means your order is already being prepared for dispatch." If it's so efficient and automated then why does it take 10 days to arrive? The simple answer is that they don't want to cancel your order.

Ordered a pair of Crocs, unfortunately the did not fit, So arranged the same day to return them and have heard nothing since £67 of my money proof of collection from post office as well as delivery to them ob the 20/05/25 and sti not got my money back. Do not buy if you live in the UK returns policy is ridiculous states 21 days and a £3.99 fee to put them back in the inventory apalling will not order from this company again 🙄 I am disabeld.

Loads of choices, the best deals specially the outlet products. These prices are unmatched elsewhere. 100 days return policy and customer service is excellent. I bought a Patagonia jacket last April (it was on sale), then i saw it 31 May discounted at 50%, so i sent an email if i could get the difference since i am still in the 100 day return window, instead of returning and buying at a cheaper price, they issued the refund for the price difference which is GBP26 no questions asked. Now that’s customer service. Cannot recommend them enough.

Avoid! I ordered an expensive backpack and returned it immediately after receiving it. However, it has now been over two weeks since the returned parcel was delivered, and I have still not received my refund.

What is particularly disappointing is that before I placed the order, customer service responded to my enquiries very quickly. Since returning the item, I have contacted them several times regarding the refund, but I have received no response at all.

Poor after-sales service and a lack of communication. I would not recommend based on this experience.

Order no.44821383 Adidas orange trainers. Ordered these shoes and they arrived dirty, emailed them, they offered me 10% off to keep them, I have now returned them. I have received my refund minus a £3.99 fee. How can they charge me anything after sending me a pair of dirty shoes?

Always a great service from Alpine Trek. The prices are competitive and the products never disappoint. They keep you informed throughout the process and the deliveries have always arrived on schedule. I‘m very happy with Alpine Trek and will continue to order outdoor gear from them.

If you order by mistake and wish to cancel the order within 30 minutes of doing so they say we can not cancel the order but just refuse the package (which takes over a week and was delayed even more days)where once returned and checked will refund you, however, they do STEAL from the refund substantial postage that they could not cancel. AVOID as NOT helpful.

Tracking link service useless as 8 days later, still states waiting for the consignment to be received by the courier. I called CS to be informed it's being delivered in a few days. He didn't grasp the need to have factual updates on the tracking link, just stated it's in UK customs hence it hasn't updated. I said it should state that to save me calling. Not interested. He then stated the order will be delivered in the time stated. I said that's not the case as it will be 8 working days not 5 to 7 as per your site. Only a day late I know but it's outside of the time frame. No apology. I'll stick to a UK based company next time.

I have purchased many times from Alpinetrek - wide range of good quality/premium outdoor equipment, easy to use website and checkout, range of payment options, well packaged deliveries and good communication (re orders and shipment). I would happily recommend buying from Alpinetrek.

Regular updates on the progress of my order and its delivery.

Excellent products - I purchased a Rab jacket and 2 Helly Hansen hooded tops. More competitively priced than elsewhere and the jacket surpassed my expectations. I was replacing a lost jacket (same style), the new one was even higher quality.

Great communication from Alpinetrek all the way and delivery (from Stuttgart, Germany) a very reasonable 6 days.

I will certainly be buying from them again and recommending to others.

Thank you.

Very good service. Additional I made a mistake ordering one item and the return/refund system was very straight forward

Arrived stained and 3 days late, missing the delivery window and meaning we were unable to go on our trip with the sleeping mat.

There was no clear indication the item was shipping from Germany. Tracking only worked once it reached the UK, so there was no way to estimate delivery until the day before arrival. When I called, they were unable to provide any meaningful update—only that it was still in Germany. Offering “tracked shipping” that provides no tracking until the final day is not genuinely tracked shipping.

A 10% partial refund was offered despite the condition of the item, which was not a reasonable resolution. Communication then ceased for over two weeks, despite follow-ups, until a chargeback was initiated.

The two-star rating is only due to the quality of the sleeping mat itself. It did not meet expectations due to the condition it arrived in; however, it is still a good quality sleeping mat, and I would recommend Exped products—just not from this retailer.

Poor communication and lack of transparency throughout.