Alpkit Reviews 916

Their customer service is great! I made a mistake in my order, but spotted it and dropped them a message, they managed to change the order after the shipping label was created and save me so much hassle! I'm so glad I bought from them.

Ordered a Radiant Mat in Black Friday sales and saved £25 🥳
Placed order Friday afternoon and it arrived Sunday morning, can’t ask for more 👍🏻
Puncture repair kit was missing so I sent a message and Brendan responded quickly and sent one out straightaway!
So !
Excellent customer service and a fantastic product at a great price, what more could you want, Oh yeah a British company with environmental ethics, got that too! So yes I will use again and can wholeheartedly recommend this company!

I have been shopping with Alpkit since the early days and have always been very happy with the brilliant,understated kit and equipment that does the job time and time again. Had an issue with the website this week and for the first time have had to deal with the Alpkit Support Team and specifically Brendan - guess what? - they are brilliant as well - after a couple of emails everything sorted and order placed 10/10.
Thanks Alpkit - one very happy customer

Caring customer service. Lives the ethos of the business. Clear communication and always good value.

I have ordered a few items, and they are all excellent. I had a question regarding an order, and Brendan replied super quickly and was very helpful. Great customer service!

I made a mistake with my order, so emailed asking if I could correct it (it was my fault).
Brendan replied within hours, resolving the issue completely - no hassle, no guilt.
I'm very pleased with the customer service.

Great product and service. I had to contact the team as I had accidentally over ordered an item, this was promptly rectified by Brendan. Product has arrived and I’m impressed by the quality, all three items surpass my expectations. Yet to use them out in the field but on first impressions I don’t anticipate any issues.

Excellent service with a quick response to my query.
Very helpful and prompt refund. Would definitely use again 👍

Always a warm welcome from Steven at the Betws Y Coed store. His product knowledge is exceptional but there are no hard sales tactics.

Thanks for your help today with the gloves and soft shell trousers.

Regualar customer of Alpkit. DPD failed to deliver 2 winter sleeping bags I had ordered to the DPD locker, and were seemingly in the process of returning them to Alpkit. I emailed the support team at Alpkit and within 3 hours not only had they replied but Brendan had sorted for me to pick them up from my local store. Picked them up same day. 10/10 customer service.

Great value products and superb customer service.

MTB Floe trousers. Great functionality and build. Remarkably 'cold-proof' for such a light pair of trousers.

I messed up my online order and after one email it was all sorted for me. No AI or Bots involved, but people who care about the customer. Will be using Alpkit again for sure.

Bought some items from Alpkit recently and have been very pleased with them. I did have a issue with one product, but the customer service team swiftly dealt with my query and resolved the matter. Great company and a real pleasure to buy from.

I have had nothing but exceptional service from Alpkit. Their kit is great too! I don’t shop anywhere else for outdoor/camping kit at the moment

Amazing customer service.
I needed a replacement part (lost not broken), they didn't have it, but were able to direct me to a compatible part.
Fantastic communication throughout.
(Brandon is a credit to you)

Exceptional customer service. Negligible wait time with a friendly, helpful and efficient agent. He clearly explained what had gone wrong, how they would fix it, and when I would expect to hear back about it - a rare model of ideal customer service.

Many orders made over the years, today I ordered a jacket and forgot to sort the next day postage out. One quick email and the team had it all sorted for me, great service as always

I did not receive my item from a week after ordering it but on contacting Alpkit customer support the team were very helpful, giving me options to resend or take a full refund. Replies were quick and the issue was sorted within minutes.

This is partly why I choose Alpkit over other brands as the products are not only exceptionally well thought out and high quality - you also feel a personal touch whenever you’re shopping or dealing with Alpkit.

I carelessly damaged a component on my Sonder bike while doing some basic maintenance. Checked Alpkit website and these parts not shown. Looked around the market and could not find elsewhere with the exact dimensions. Last resort - Alpkit's chat function.
7 minutes later - response by email - confirmed in stock (at about half the price I expected). Double checked the sizing and ordered same day. Based on past experience I know it will be here without fail in a couple of days. Brilliant Alpkit (As usual !)