While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I emailed Alpro after several failed attempts phoning their Customer Helpline. Blanka responded in a professional and timely manner. I have T2 Diabetes which I manage through diet. My Diabetes Nu... See more

Company replied

Rated 1 out of 5 stars

Shocked by what I found at the bottom of Alpro Coconut Milk. I had a cartoon of coconut milk from Alpro and decided to make myself and little one a smoothie. It tasted so weird that I decided to c... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the Alpro plant protein yogurts (200g pots) Its Soya based, has live cultures, high in protein and also contains B12 and vit D. On the rare occasion when I dont eat the whole pot... See more

Rated 5 out of 5 stars

has been a game-changer for my Veganuary journey. The oat milk's smooth texture makes it an ideal companion for my morning coffee, while the cream's versatility in sauces, baking, and desserts has bee... See more

Company replied

Company details

  1. Food Manufacturer

Written by the company

40 years of leading the food revolution, making plant-based a positive choice for the planet and its people. Here’s to the plant-based future with even more irresistibly tasty foods!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

102 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shocked by what I found at the bottom…

Shocked by what I found at the bottom of Alpro Coconut Milk.
I had a cartoon of coconut milk from Alpro and decided to make myself and little one a smoothie. It tasted so weird that I decided to cut the milk container just to find mold in there.
I want to attach a video but unable to do so. Also,on the cartoon it states that its good until May 2026. Thank Goodness I check,never again buying from this company.

February 15, 2026
Unprompted review
Alpro UK logo

Reply from Alpro UK

Hi there,

We’re really sorry to hear about your experience, that’s certainly not what we’d expect from our products, and we completely understand how concerning this must have been, especially when preparing something for your little one.

We take quality issues like this very seriously. If you haven’t already been in touch with us directly, please do reach out so we can look into this properly for you. It would be really helpful for our team to gather a few details and review this further.

Thank you for bringing this to our attention.

Team Alpro

Rated 5 out of 5 stars

Managing T2 Diabetes...

I emailed Alpro after several failed attempts phoning their Customer Helpline.
Blanka responded in a professional and timely manner.
I have T2 Diabetes which I manage through diet. My Diabetes Nurse seemed sceptical when I mentioned that Alpro Soya No Sugars Milk and No Sugars Yoghurt contain 0g Carbohydrates per 100ml/100g.
I asked Blanka about their food labelling and how they achieved the zero carbs.
Blanka contacted their Technical Team before responding with a detailed and concise email.
Thank you Blanka, I shall now pass this info onto my Diabetes Nurse. And thank you Alpro as your products are helping me on my health journey.

February 12, 2026
Unprompted review
Alpro UK logo

Reply from Alpro UK

Hi there,

Thank you so much for taking the time to share your experience with Alpro. We’re really pleased to hear that you received such helpful and detailed support.

We’ll be sure to pass your kind words on to Blanka, she’ll be delighted to hear your feedback. It’s great to know that our products are supporting you on your health journey as well.

Thanks again for your thoughtful review, and we wish you all the best moving forward.

Team Alpro

Rated 5 out of 5 stars

Iodine content of Alpro's soya milk

I emailed Blanka asking her What percentage of the RDA for Iodine did Alpro's soya milk contain. She got back to me within a couple of hours (possibly sooner) and gave me the information I needed. I emailed her back to thank her. I would recommend anyone to get in touch with her if you need information on their products.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Love Alpro plant protein fruit yogurts

Absolutely love the Alpro plant protein yogurts (200g pots) Its Soya based, has live cultures, high in protein and also contains B12 and vit D. On the rare occasion when I dont eat the whole pot, half the next day is just fine. Just wish product was better promoted by Alpro and also the supermarkets who often have them in obscure places.
Also enjoy the Alpro Greek style yogurt which is not always easy to get.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Blanka answered my email within 15…

Blanka answered my email within 15 minutes of sending. I had a concern about GM soya products and Blanka was able to reassure me in writing that Alpros products are GMO freee. Thank you so much because this has put my mind at rest.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Blanka at Alpro was Extremely helpful


After phoning Alpro to make an enquiry about needing calcium in my diet I was told that they would ask a nutritionist to call me back. Blanka called me back in around 5 minutes and she was extremely helpful in discussing the calcium in their products. Many thanks

June 27, 2025
Unprompted review
Rated 4 out of 5 stars

Pleasently surprised

I’ve recently started a new diet due to illness and have to say, I’m really impressed with the Alpro range, especially the no sugars selection. This makes sticking to my new diet a lot easier. I’m still working my way through the range, trying everything but so far so good. The only issue I have is opening the packaging sometimes causes the contents to spill but hopefully that can be resolved.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very good customer service

Very good customer service, very helpful

April 9, 2025
Unprompted review
Alpro UK logo

Reply from Alpro UK

Hi there,

Thank you so much for your kind words! We're thrilled to hear that you found our customer service very helpful—it’s always our goal to provide the best support possible. We truly appreciate you taking the time to share your experience with us. Thank you for choosing Alpro, and we’re here whenever you need us! 💚

Best wishes, Suren and The Alpro Team 💚

Rated 5 out of 5 stars

Great Customer Service.

I sent Alpro an email asking about the ingredients in one of the products, Blanka was very helpful and resolved my issue quickly.

April 9, 2025
Unprompted review
Alpro UK logo

Reply from Alpro UK

Hi there,

Thank you so much for your kind feedback! We’re delighted to hear that Blanka was able to assist you promptly and efficiently—it’s always our priority to provide great customer service and ensure your questions are answered clearly.

We truly appreciate you taking the time to share your experience with us, and we’ll make sure Blanka knows how much her support meant to you.

Thanks for choosing Alpro, and we’re always here if you need us! 💚

Best wishes, Suren and The Alpro Team 💚

Rated 5 out of 5 stars

I emailed Alpro to enquire about…

I emailed Alpro to enquire about whether a specific ingredient was in one of their products. My query was dealt with by Blanka very proficiently and answered my question for me. Great service Blanka.

April 9, 2025
Unprompted review
Alpro UK logo

Reply from Alpro UK

Hi Rachel,

Thank you for sharing such wonderful feedback about your experience with Alpro! We’re delighted to hear that Blanka provided you with proficient and excellent service—it’s always our goal to ensure your queries are handled with care and clarity.

Your kind words mean a lot to us, and we’ll be sure to pass on your praise to Blanka. Thank you for choosing Alpro—we’re here whenever you need us!

Best wishes, Suren and The Alpro Team 💚

Rated 5 out of 5 stars

Good products and an informative response

I like the products and I received a prompt, helpful and detailed answer to my questions. My preference is for Alpro because I want the added nutrients

March 18, 2025
Unprompted review
Alpro UK logo

Reply from Alpro UK

Hi there!

Thank you so much for your kind review! We're thrilled to hear that you enjoy our products and that our response was helpful. It’s great to know that Alpro's added nutrients are a key part of your choice, we’re always here to support your journey with our plant-based products!

Thanks again for your support! 💚

Best regards,
Cédrine and Team Alpro 💚

Rated 5 out of 5 stars

Great yoghurts, great customer service

I love Alpro yoghurts and recently contacted Customer Support with a question. Blanka replied straight away with clear and useful information to answer my question. Thank you!

March 10, 2025
Unprompted review
Alpro UK logo

Reply from Alpro UK

Hey there,

Thank you for your lovely review! We're so happy to hear that you love our yoghurts and that Blanka was able to help you so quickly. We’ll be sure to pass on your kind words to her! If you ever need anything else, we’re always here for you.

Wishing you many more delicious Alpro moments! 💚

Best,
Cédrine and Team Alpro 💚

Rated 5 out of 5 stars

PH of ALPRO

I wrote to Blanka to find out what ph Alpro was
she was very helpful and came back with an answer
straight away

February 1, 2025
Unprompted review
Alpro UK logo

Reply from Alpro UK

Hi there,

Thank you for your feedback! We’re so glad to hear that Blanka was able to assist you quickly and provide the information you needed. If you ever have any more questions, we’re always happy to help! 😊

Best wishes,
Cédrine & the Alpro Team 💚

Rated 5 out of 5 stars

Milk protein allergy Alpro has helped me…

After just being diagnosed with milk protein allergy I was devasted but found alpro oat milk love it in my coffee very creamy only substitute I have found for milk I enjoy also alpro strawberry yoghurt was never a huge fan of yoghurt but highly recommend this, I would still stay with this even if I could eat milk based yoghurt much better than normal strawberry yoghurt.

February 3, 2025
Unprompted review
Alpro UK logo

Reply from Alpro UK

Hello Susie,

Thank you for sharing your experience! We're so pleased to hear that Alpro has been a great support on your journey with a milk protein allergy. It’s fantastic that you’re loving our oat drink in your coffee and enjoying our strawberry yoghurt, even more than traditional ones! Your recommendation means a lot to us.

Best wishes,
Cédrine and Team Alpro💚

Rated 5 out of 5 stars

Quick customer care re allergy info

I contacted Alpro by email about allergy information and quickly received a reply letting me know my query was passed on to the relevant team. On the same day, they got back to me with a detailed response. Excellent customer care, thank you.

December 27, 2024
Unprompted review
Alpro UK logo

Reply from Alpro UK

Good evening Alicia,

Thank you so much for taking the time to review your experience with us. If we can be of any further assistance in the future, please do not hesitate to get in contact with us again.

Kind wishes, Team Alpro UK

Rated 5 out of 5 stars

Alex was brilliant in dealing with my…

Alex was brilliant in dealing with my enquiry. Explained the process and and answered all my questions. Extremely polite, helpful and knowledgeable. Credit to Alpro!

December 5, 2024
Unprompted review
Alpro UK logo

Reply from Alpro UK

Good evening Sunny,

Thank you so much for taking the time to review your experience with us. If we can be of any further assistance in the future, please do not hesitate to get in contact with us again.

Kind wishes, Team Alpro UK.

Rated 1 out of 5 stars

Vegans beware!

Quoting from Google : "What is wrong with Alpro?
Perhaps one of the most infamous examples of an unethical vegan milk is Alpro. Alpro is owned by Danone, who openly admit to and condone in vivo testing (animal testing). Vegans and those opposed to animal cruelty should avoid indirectly supporting the unethical activity of parent companies such as Danone."

December 13, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look