Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more
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I have used alternaleaf for a couple of years now and have had a really great experience with Daniel Dotta, my regular Doctor who has been extremely supportive, understanding and easy to get along wit... See more
Have been using Alternaleaf for over 5 years. The products have always been to the stated standard and dispensed efficiently. I have encountered a few hiccups in my ordering but Alternaleaf has alway... See more
The process is easy doctors are lovely n understanding . I find the medicatuon helps me with my anxiety ,sleeping n lower back pain from heavy work . Ever since i have started my journey with alternal... See more
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Company details
About Alternaleaf Australia
Written by the company
Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses.
What’s the process to becoming an Alternaleaf patient?
It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.
We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.
To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.
Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.
We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.
To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.
Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.
Contact info
4.4
Excellent
900 reviews
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This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 month
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Very easy to consult with your doctors…
Very easy to consult with your doctors delivery or pick up options are very good
March 27, 2026
Reply from Alternaleaf Australia
Hi Michael, thank you for sharing your feedback. We are glad to hear that you found it easy to consult with our doctors and that you appreciate the flexibility of our delivery and pick-up options.
Reply from Alternaleaf Australia
Hi Johan, thank you for sharing your feedback. We are glad to hear that you found our service helpful and reliable.
Reply from Alternaleaf Australia
Hi Tracy, thank you for sharing your feedback. We are glad to hear that you have had a great experience with us and that we were able to provide the support you needed.
Alteraleaf has been marvellous for over…
Alteraleaf has been marvellous for over a year now and my pain level has improved
March 17, 2026
Reply from Alternaleaf Australia
Hi Lesley, thank you for sharing your feedback. We are glad to hear that our service has been marvellous for you over the past year.
Alternaleaf is a valid choice
Alternaleaf offers a simple approach to getting the care I need. The medical team are caring and efficient. I don't hesitate to recommend!
June 18, 2026
Reply from Alternaleaf Australia
Hi Sonja, thank you for sharing your feedback. We are glad to hear that you appreciate our simple approach to care and found our medical team caring and efficient. We greatly appreciate your recommendation and support.
The Dr understood what pain is.
The Dr understood what pain is, and had compassion for my situation.
That alone is refreshing.
March 24, 2026
Reply from Alternaleaf Australia
Hi Azza, thank you for sharing your feedback. We are glad to hear that you had a refreshing experience with your doctor, and that you felt understood and supported with compassion regarding your pain.
good people to deal with.
May 20, 2026
Reply from Alternaleaf Australia
Hi Gerdaline, thank you for sharing your feedback. We are glad to hear that you found our team good to deal with.
Reply from Alternaleaf Australia
Hi Jesse, thank you for sharing your feedback. We are glad to hear that you found our team helpful and that you are enjoying the convenience of our same-day delivery option.
It's about being direct and honest.
It's about being direct and honest.
From start to end, great service, when things change they are already ahead of the changes before you are even aware of them.
April 14, 2026
Reply from Alternaleaf Australia
Hi there, thank you for sharing your feedback. We are glad to hear that you appreciate our direct approach and experienced great service from start to finish. Keeping our patients well-informed and ahead of any changes is very important to us.
great consult
great consult friendly doctor thanks product works great off the endone and things like that now 5 star service thanks
June 17, 2026
Reply from Alternaleaf Australia
Hi Paul, thank you for sharing your feedback. We are glad to hear that you had a great consultation with a friendly doctor, and it is wonderful to know that the treatment is working well for you.
Reply from Alternaleaf Australia
Thanks so much for the support! We're happy to be here for you.
Reply from Alternaleaf Australia
Hi Collin, thank you for sharing your feedback. We are glad to hear that you found our team understanding, easy to communicate with, and felt listened to during your experience.
Placid my order one day the next had a…
Placid my order one day the next had a doctor's appointment for new scripts which then cancelled my current order while being dispensed what bullshit scripts that I had paid for and an order also paid for but just cancelled because of my new scripts if my doctor's appointment was a few hours later everything would have been posted an all fine but no just bureaucratic bullshit.
January 20, 2026
Reply from Alternaleaf Australia
Hi Anthony, we understand the frustration with the timing of this. To clarify, this cancellation is a regulatory safeguard required to prevent the over-dispensing of medication once a new prescription is issued.
Because these safety compliance protocols are automated, the system will immediately halt a pending order under an old script the moment a new consultation updates your treatment plan.
If this hasn't already been resolved by our team, please reach out to us here so we can ensure your account, refund, and new scripts are fully sorted out: https://bit.ly/4ewU1zB
Reply from Alternaleaf Australia
Hi Paul, great to hear your treatment is working well and that you're happy with the team's knowledge. If you ever need a hand down the track, feel free to reach out to us here: https://support.alternaleaf.com.au/hc/en-au/requests/new?ticket_form_id=36265316887321
Dr Mo Shalan is the kindest doctor with…
Dr Mo Shalan is the kindest doctor with respect and understanding. Clear and precise.
March 23, 2026
Reply from Alternaleaf Australia
Hi Boney, great to hear you had such a positive experience with the doctor and felt respected and understood during your consultation. We prioritise making sure our patients feel comfortable and clear on their care, so it's awesome to see the team hit the mark. If you ever need a hand down the track, feel free to reach out to us here: https://support.alternaleaf.com.au/hc/en-au/requests/new?ticket_form_id=36265316887321
My experience with Alternaleaf is great…
My experience with Alternaleaf is great have changed Doctors but new one was very thorough and was on the ball with my medication. Company are not pushy and willing to help, very happy with them.
June 15, 2026
Reply from Alternaleaf Australia
Hi Judith, great to hear you had such a good experience with your new doctor and felt well looked after. We always aim to make sure your care is thorough and that you feel supported by the team without any pressure.
My appointment is always on time
My appointment is always on time, the doctor and staff are incredibly polite and informative. Delivery within days.
June 16, 2026
Reply from Alternaleaf Australia
Hi Lyn, love to hear your appointments always run on time and that the team is looking after you so well. Awesome to know your deliveries are landing within days too.
Reply from Alternaleaf Australia
Hi Helene, thank you for sharing your feedback. We are thrilled to hear that you found our staff professional, the process super easy, and that you are pleased with our range of products!
If there is anything else we can assist you with, please feel free to reach out.
Caring and prompt service
Efficient and prompt service.
Dr Gan was professional and caring.
Thank you
June 12, 2026
Reply from Alternaleaf Australia
Hi Florrie, thank you for sharing your feedback. We are thrilled to hear that you experienced efficient and prompt service, and that Dr Gan was professional and caring during your consultation!
If there is anything else we can assist you with, please feel free to reach out.
Convenient consultation.
June 15, 2026
Reply from Alternaleaf Australia
Hi Brandon, thanks for the feedback. It's great to hear your consultation was convenient and easy to get organised.
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