Alternate.nl Reviews 

24,796
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Outstanding service and real customer care I had an issue with my graphics card and from the very beginning Alternate handled everything in a highly professional manner. The team was incredibly h... See more

Company replied

Rated 5 out of 5 stars

Incredible customer care. I ordered a custom pc, and realized I had selected the wrong fans. After that I took up contact and they very swiftly and nicely helped in updating the order despite t... See more

Company replied

Rated 2 out of 5 stars

They are not as good as they used to be. Building a new PC, i build my pervious 3 PC's with alternate as starting point. So i did this again. However the only price competitive com... See more

Rated 3 out of 5 stars

I recently ordered the Powercolor RX 9060 XT 16GB Hellhound Spectral White and the Corsair 4500X from Alternate. Both arrived on time and in perfect condition, and the shipping process itself was exc... See more

Company details

  1. Software Company
  2. Electronics Store
  3. Garden Center
  4. Wellness Center

Written by the company

Alternate is sinds 1998 gevestigd in Nederland als zelfstandige aftakking van de Duitse moederorganisatie. Met 160 medewerkers en meer dan 20 jaar ervaring is Alternate Nederland een vaste waarde in de online markt en nog steeds marktleider op het gebied van computer gerelateerde producten. Inmiddels is het assortiment steeds verder uitgebreid met producten als huishoudelektro, gereedschappen en speelgoed. Tegenwoordig wordt er vanuit Duitsland, Nederland en België naar alle landen van Europa geleverd. Alternate is daarmee een van de meest succesvolle e-commerce ondernemingen in zijn branche. Om ruimte te bieden voor verdere groei is in 2016 een extra distributiecentrum gebouwd in Tholen, dat orders verwerkt voor zowel Nederland als België.


Contact info

3.8

Great

TrustScore 4 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(24,796)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible client support and time to do work

I paid 2700 for a personalized computer to assemble. You pay, you just get a « you’ll be informed when you computer is shipped », already surprised by how little overview you get for such big orders.
A week without news I started to try to reach support, to get at least some news, they replied only after a couple of mails to answer me « it will be done early next week ». Now we’re Tuesday evening, still no news and they didn’t even replied to my mails today wondering about the promised status.

Yes I can get your assembly department is under the wave, but I would still like a proper deadline (2 weeks is not acceptable but if you cannot do better, inform me and engage truly on some delivery date and see if it’s fine by me, it’s the minimum really), proper client service (it’s shouldn’t need to send mails every 24h to get one single reply).

Finally, very representative of this experience, clicking on « cancel the order » in « following your order status » brings you to a 404 error, page not found.

I requested a refund

May 9, 2023
Unprompted review
Rated 1 out of 5 stars

Delivery was very late and wrong item delivered and not fixed later

Delivery was very late, 14 days and wrong. I have received the wrong product, I wanted the case without window, and the product I was looking at the website did not have window on the pictures, but when I received the product it was with window, because apparently they put the wrong images for the product in the website. To fix the situation they asked me to pay again which is very funny. So I paied 2000 euros and received a wrong item, very disappointed will not use this website again.

April 27, 2023
Rated 2 out of 5 stars

27inch screen

23 or 24 years client by alternate and almost always satified, my last order was a 27 inch screen which was showing ''Pivot, Draaibaar, Kantelbaar, In hoogte verstelbaar'' on the pictures and in description (like Marcel in another review here), but it wasn't. I couldn't be bothered complaining about it because I know it can be that the pictures are not always showing the right parts, so I just thought it would teach me a lesson for buying impulsively, which I normally never do… But since Alternate is pressuring me for writing a review here, let me say that I won’t be impulsive anymore and I will hesitate buying more hardware there if I can avoid it. And anyways I was already buying a lot less since the shop/showroom closed and the assortment reduced considerably.

April 19, 2023
Rated 5 out of 5 stars

Great choices and Fast delivery.

Great choices and Fast delivery.
Detailed description of the product and tips to make sure that is the best choice for you case.
Delivered within 1 working day... as advertised in their website.

April 28, 2023
Rated 5 out of 5 stars

just a good store

orederd most of my pc with a good price. one ram stick was defect, but the replacement process was quick and free.

April 15, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look