Altitude-sports.com Reviews 

I purchased the membership based on their promise to price match. There are a list of things that are not included in the price match policy. The price match system used to work fine, but lately they have made the procedure extremely difficult. They also kept denying price match requests purely based on "we refuse to sell you the product at this price". If you cannot honor your policy, don't sell your membership advertising the price guarantee.

Nothing irritates me more than a company that advertises sales, discounts and rebates and when you try to use that "sale," the fine print comes into play. This "bait and switch" game has really got to end with retailers.
Today it was a "join our newsletter and get 20% off. I did this and my 20% off became "Get 10% to 20% off products on this page" - random items that I did not want to purchase.
Today you lost a $400 sale and a costumer. ✌🏽

Purchased a pair of skis from Altitude. It was clearly a packing-fault, was not packed properly, which resulted that the box was damaged when it arrived. To of the skis got scratch-marked. I was offered CAD25 in discount. It took a week with customer service team to achieve this. They can keep the CAD25.... I will not buy again....

I ask to return a product and was told that I would be docked $11.99. Reason not provided. . I was also informed that I should become a member to avoid such return costs. Frankly I cannot afford the membership fee, nor can I afford the general fee. The product was expensive enough. It is also difficult to read all the fine print in their ads and am very disappointed with their return practices. I will not be buying from them again ever, and wish to warn others about this unfair practice (given the tough times we are living under currently). It is high time they reconsidered their return policies.

I would definitely say this is probably the best online retailer in Canada. From product purchase to return, every step of the process is smooth, fast, and highly professional. Communication was clear, concise, and to the point, which made the entire experience stress-free. Returns and refunds are extremely hassle-free, giving customers real peace of mind.

They offer a huge variety of products to choose from, so there is truly something for everyone. I genuinely believe that any real customer would be satisfied with their experience here.

Great job, Altitude Sports- please keep up the excellent work and continue setting the standard for online retail in Canada!

Incorrect order sent which amounted a 3rd of the purchased order in quantity. Emails were not returned so I phoned. Had to send them pictures of proof of what I received. I complied with this request. Nothing?! So, I emailed again. Nothing. Then I attempted to phone. My phone was dropped twice within 2 minutes after a long wait. Coincidence? I don’t think so. Bad customer service? Definitely!

Do not trust the shipping estimates in the checkout!! I needed something last minute from them and so bought it with express shipping, which showed as next day delivery in the checkout. The item didn't come until four days later and the best they could offer was free return shipping and a $15 credit on a $660 order. Proceed with caution!!

Hi,
I ordered 4 items from Altitudes sports. 2 items arrived within a few days , the others not. I contacted the company and was told that because they were coming from another company, they had not been shipped yet. A week after, I received the third item. I am still missing one item and am trying to contact Altitudes sports again regarding the one missing item. I will not be ordering from them again. Too much work, too much wait and trouble. Who knows if I will ever get that fourth item.

Great store, good selection fast shipping. Lifetime membership saves money. Just received my Bondi 9 shoes, they are fabulous!

Highly recommend.

The new website (as of January 2026) is terrible. How did this pass any UX testing?

As a repeat customer who's ordered 10+ times over the past 5 years with zero issues on product quality or delivery, reordering simple items like socks or clothing used to be easy: just click on past orders to add them back to the cart. That functionality is now completely gone.

They also wiped out my wishlist with almost no notice (maybe 4 days to save anything), and I can't remember all the exact sizes and items I had saved. My shopping cart was destroyed too.

Browsing has been ruined... product photos for shirts or socks often take up half the screen (sometimes the entire screen), making it impossible to see many items at once on desktop. You can't even use the browser zoom to shrink things down and view more. This might work okay on mobile or tablet, but it completely kills the desktop experience where I used to scan dozens of options quickly.

This is a downgrade in every way... no real benefits for customers, just a garbage-looking UI that adds frustration. Why fix what wasn't broken? Maybe they rushed it to save money, but it shows zero consideration for frequent shoppers.

I won't be ordering much (if anything) until they fix these issues.... it's basically impossible now. Hopefully online sales drop enough to force them to bring back the old site or at least restore the useful features.
Suggestion to Altitude Sports: Run major changes by your loyal customers first, give proper notice (more than a few days) to save wishlists/carts, and actually ask for feedback before rolling out something this disruptive.

2 stars – you've lost my trust with this change.

I got a pair of Craft cross country ski pants as a gift, with in 2 uses the zippers on the back of the legs broke.
Reached out thinking that i would get an exchange pair.. NOPE they said send them back and I would get my credit and oh wait an extra 25 dollars but the pants have no exchange and are out of stock. Plus i could purchase them again when in stock a full cost. Honestly as a first time customer I would not recommend them. There is so many other site that provide better service and options on gear.
With the quality of the craft pant being so poor I would watch out for this company.

My best option is to have the zippers replaced with a high quality zippers instead of waste my time shipping back.. to get a 25 dollar credit LOL

JOKE buyers beware

They failed to deliver my package and then failed to provide a refund for the package that was lost by them.

Now I'm out a product and money.

Payment was successfully processed, yet the order was cancelled afterward. The platform refused to honor the original promotional price, citing the item as a third-party Marketplace product, and offered no compensation. Customers are left paying the price for issues between the platform and the seller—overall a disappointing shopping and post-order experience.

Altitude Sports is not dependable in maintaining high level quality of service when processing returns. As a first time customer back in mid-December, I was excited and happy with the process in receiving the order. However, as I ultimately decided to return the item, I did so within the appropriate time frame and sent it back.

This leads to the frustrating part - they received the item and yet I still don't see anything back to my credit card even though it's been well over the 5 business day refund processing. In fact, if I hadn't personally reached out to them to check on an update, I wouldn't even be aware since they don't maintain professionalism in sending customers an email themselves when experiencing some sort of delay or even acknowledging something was received.

Although the customer service reps seem to sound nice, overall they come off as deceitful. They change the official return date they received my item, don't give proper updates, and it's ridiculous if I have to pay fee to try and complete this, meanwhile I'm waiting for hundreds of $$ to be refunded.

I ordered two pairs of gloves, but one of the items I received was not the correct product. Unfortunately, I only realized this when I returned the gloves because they were too small.

Now I have been informed that I will not receive my refund, even though the mistake occurred because the wrong item was sent to me in the first place. This situation is unacceptable, as I should not be penalized for an error that was outside of my control.

I kindly request that you review this case and issue a full refund for the incorrect item. Please let me know if you need any additional information from me to process this.

Best regards,
Camila

Order number: #4650894

I had cause to contact customer service by phone regarding an order I had just placed and wanted to modify. Not only was the call answered quickly on a week-end, but the rep. was very understanding and quickly resolved the issue in a professional and efficient manner which left me completely satisfied. I have been a long term customer and have reached out to customer service twice over the years, and each time they have resolved the issue to my liking, so. I always feel confident shopping online with Altitude Sports.

Great customer service: quick, helpful, efficient. Good return policies, particularly if you're a member (there a regular discounts to become a member).

I received my price match refund 7mins after a text was sent to customer support, on a holiday!

Altitude's personnel is knowledgeable and super efficient.
Smooth sailing all the way!