Altitude-sports.com Reviews 

I didn’t expect the email response that quick so I was positively surprised. Thank you. What a great experience!

Hi, I submitted a warranty claim. The girl said there’s no guarantees. I have been shopping with Altitude Sports for years and had no problem so far and hope I don’t run into one. I bought this nice Northface jacket on November 3 and there’s a hole in it. I took it to a trailer and he said it was made of a cheap plastic on the outside and you wouldn’t have a colour to match it. I took some pictures of the jacket and sent it to Altitude Sports. Hopefully they fix the problem if they do I will continue to be a customer.

Super fast shipping to Ontario. Customer service was excellent. Great selection. The had the best price, and in stock..Cheers

quick, informative and pleasant interaction w service group.
i’ve been purchasing from this website for years and always great service.

Altitude is a great store - good pricing, great return policy and super easy to deal with. I don't buy a lot but every time I have, they have been easy to deal with, have lots of options and availability and a great price matching policy.

I came across Altitude while making a decision to purchase my winter jacket. I got a great deal and got amazing customer service for a payment related issue. 10/10 would recommend!

I always get the very best service from the folks at Altitude Sports and the deals are always fantastic, with great customer service. Thank you Altitude Sports!

Altitude is a great company to order from. I have never had an issue with an order. Customer Service has been helpful and responsive when called upon. Great Canadian Company!

Great shopping experience with a great selection of amazing products.
Love this online store !!!

Great website and price match policy!

So far with my dealings with Altitude, I have been impressed with the Brands and lines offered'
Service for on line shoppers has been efficient and with good communication regarding shipping.
Shipping costs are unbelievable reasonable.
Returns are a breeze.
Very impressed that social/ environmental considerations are part of the business model

When this place works, i.e. you order something and you receive it, you usually are pleased because you can find good deals. However, all of that is quickly negated when there is a problem with your order, and there often is. Mostly negative when ordering multiple items and receiving a partial order with no clear information on missing items. As of today, I resolved an issue that started one month ago: a missing item they refused to deliver, claimed they had delivered, blamed shipping, blamed the vendor, and took no official action, yet charged my credit card in full.

The latest debacle was I ordered a shirt and shorts but only the shirt showed up. I was initially told this was a simple matter of Canada Post being on strike and to be patient, but that seems to be a lie, or my favourite -"you received it already!" It didn't help that, somehow, my name became "Jeff" (not my name) during our correspondence, either due to sloppiness or to someone not even caring to look up my details.

For the record, this isn't the first time I've had significant issues ordering from Attitude Sports, but it will be the last. Once I see a refund, I will request deletion of my account.

There is no doubt that Altitude Sports is a must store for anyone who wants to get great products at great prices and more so if you are looking for outstanding support. As a Lifetime member I highly recommend Altitude sports.

I've been having difficulty finding the right fit for Asics Gel Nimbus (I have three pairs; the same size/model and each are a very different sizing. Altitude customer service has been unfailingly helpful and kind in supporting my search for discounts and finding the ones that are right for me. Their attitude has been incredibly supportive .

I have never had a bad contact with Altitude

Besides the fact that they have a wide range of sports goods in every sense of the word. Costumer service is top. Their return policy is clear, fast and easy. So far I've put in over 10 orders over the course of 2 years and so far so good.

you guys are a great company!

found my dream coat at a good price and the 5% discount made it even better!!! + instant Canadian customer service without fighting with AI chatbots

will forever be loyal now and recommend this

First time contacting Altitude customer service to inquire on a price match and was extremely satisfied with the outcome. Customer service representative was able to efficiently facilitate the match.

I have been a member with altitude for years and find their customer service excellent!

Easy, hassle-free returns
Fantastic customer service
Fast shipping
Quality products
Always reliable