Altitude-sports.com Reviews 

I can't wait until the avalanche, nuggets contract is over! This channel really suck! Blackouts & a app that sucks even more!

Terrible shipping times, customer service literally doesn't exist other than pre drafted email responses. Highly recommend finding some other retailer as this company is probably fraud.

I ordered a backpack, it said it was in transit and it never updated. The tracking app said that the delivery company had not yet received the package while altitude sports says its the delivery company's fault. I am very disappointed in this shopping experience.

The agent took time to get me the relevant answers to the product I was wanting to buy. This re-assures customers & enables them to make a correct decision on the purchase.

Altitude Sports is a very reliable company that sells high-quality goods at various price points. Their customer service is quite good as well, and one can choose to use email, live chat or phone to get in touch. Their membership is also worth it for additional discounts and access to sales.

Ordered water bottles and accessories, order shipped very fast, and they were all double-boxed in their retail boxes. The water bottles are all in perfect/flawless brand new condition. A lot of care was put into the shipment. Lots of packing materials. It makes all the difference. When I order a water bottle from sport chek or amazon, they will wrap them only in a single layer of brown paper which still allows them to ding around with other objects in the box. They don't look and feel brand new when shipped like that. And I don't like getting water bottles off a retail floor where they've already been handled and spoiled. Amazon just sent me a 64 oz stanley water bottle in nothing but a brown paper bag! Zero protection. Hydro flask and stanley are caring enough to ship their water bottles in dedicated boxes. Yeti charges a fortune for their bottles and doesn't use a box. Their margins are so high, yet won't give a few extra pennies for a dedicated box. And sure enough, that has resulted in scuffed and blemished yeti water bottles in almost all of the ones I recently ordered from them.

Altitude sports just collected another new happy customer. Their representatives reached out to me with the best possible economical advantage in my search for a high-end new sleeping bag- when north face would not return my calls or discuss an obvious defective product with me it was altitude sports who provided a superior alternative at a huge savings compared to the competition, and trust me, I shopped around. When it comes to high-end sleeping bags, mountain hardware was the best choice for me. North face will sell you $1000 bag with a faulty zipper that snags and rips itself and then tell you that the lifetime warranty is just for the lifetime of the bag?? Thanks to altitude sports. I’ll happily continue shopping with you for all my outdoor needs.

I am very happy being a member of Altitude Sports. They offer a wide selection of clothing and gear to suit my needs. Items are reasonably price, go on sale in our event discounted more for members. Both the shipping, return and refund policy are exceptional. I have always been satisfied with my purchases.

Professional, efficient and clear dialogue from dealing with support staff.

Fast, professional and friendly service. Fantastic feedback throughout the order, shipping and delivery process.

Good selection of brands, easy returns for members are a huge plus when buying online and not sure about fit. So far customer service is very responsive. Sometimes they have some great deals.

I ordered a pair of shoes on November 11, and Altitude Sports now claims the package was lost in transit. Weeks later, I still have no shoes and no real answers. Their customer service has been terrible. I have to call every day, and all I get is the same scripted line: “Someone will call you back.” Spoiler: no one does. At this point I’m disappointed, frustrated, and seriously reconsidering buying from them again.

I’ve had a very frustrating experience with Altitude Sports. They sent me the wrong item, and instead of taking responsibility or offering a meaningful solution, they simply told me the correct item was out of stock. That was it—no real attempt to rectify the mistake they made.

After the inconvenience, wasted time, and back-and-forth communication, the only compensation offered was $25 in expirable store credits. That doesn’t come close to addressing the frustration of receiving the wrong product in the first place.

To make things worse, they require the item to be returned and received before issuing a refund, even though the error was entirely theirs. I had to escalate the situation myself and will be disputing the charge with my credit card company.

Overall, I felt dismissed and unsupported as a customer. If this is how Altitude Sports handles their own shipping mistakes, I can’t see myself ordering from them again. Very disappointing experience.

Customer support is always so helpful at Altitude-Sports. I wish they still had storefronts, but shopping on line with them is always a positive experience. The people who work there are always so helpful and kind and friendly.

This is my go-to place for anything outdoors. They make buying their memberships 100% worth while. Customer service has always been 2nd to none and they have always helped me to resolve my issue. Even when I had passed the period where Altitude Sports was responsible for the product, they helped me to initiate a warranty claim with the manufacturer. Customer Service is empowered to make decisions that make sense - I was past the 15 day period for Price Adjuistments but they simply credited the difference between what I paid and what the price dropped to so everybody won instead of having me buy the exact same item and process a return at their cost. 100% recommend.

Ordered some heated socks that stopped working. Sent the socks back on warranty as they had a kinked wire. They won’t actually send you a replacement though, they give you credit so you can ‘buy’ them again. the new socks were still defective, so I sent the batteries back on warranty.
I was first issued one singular replacement battery, which I returned, and I’ve now been given far less than retail value of the batteries in store credit, and have been told to pay entirely out of pocket. I was assured my store credit wouldn’t expire… great

I work in the snowsports industry, I get things happen, but these were an expensive investment, that’s just been a sh!t sh0w since I got them. I’ve barely used them in 2 whole years because of this fiasco that’s clearly not getting resolved anytime soon…

Altitude has exceeded my expectations with each purchase I make. Very reasonable pricing, quick shipping and extremely high quality customer service when I’ve had questions (price matching and returning an item for another item - it was my fault, I bough the incorrect item and they were so helpful in helping process this return). The membership is worth its weight in gold. Free shipping for many items that buying directly from the brand company in Canada would have shipping costs and, often, those brands not have many sales but Altitude does! Sale or note, Altitude is my first stop for shopping for our entire family! They have it all and are continuously reliable in every regard.

Lots of great products. Great deals available. Quick delivery and excellent customer service.

Great products and prices, helpful and prompt customer service, no hassle. Best online sporting goods store, hands down.