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Beware if buying ex-US. Bought a sleeping bag and pillow for about US$350. Free shipping in the US but no problem when asked for a $43 shipping charge to Canada. It was fully disclosed and happy to pa... See more
Company replied
Placed an order, got a confirmation email stating that the order was received. However, there was no other correspondence, e.g. processing confirmation, shipping, etc. The order tracking system didn... See more
Amazingly Helpful and Professional! We booked a repositioning cruise across the Atlantic in 2019 (date not available in the menu for Trustpilot) but the day we were to fly to Miami all US 737's were g... See more
Company details
Information provided by various external sources
Get free shipping on oakley sunglasses, north face backpacks and more. We stock running shoes, camping equipment and gear from only the best brands.
Contact info
170 SW Scalehouse Loop, 97701, Bend, United States
- 800-369-3949
- customerservice@altrec.com
- www.altrec.com
2.1
Poor
136 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found what I was looking for at a …
I found what I was looking for at a great price! I had to use online chat several times, and the representative was very helpful, and extremely patient with all my questions!
November 11, 2017
Unprompted review
Always have quality items at great …
Always have quality items at great price. Good service.
November 10, 2017
Unprompted review
Just what I ordered
Just what I ordered, arrived in less time than expected. Good service
October 23, 2017
Unprompted review
everything seen ok but not satisfied …
everything seen ok but not satisfied with when thats a back order. never had the product at the end
October 18, 2017
Unprompted review
I ordered two rain jackets that were a …
I ordered two rain jackets that were a superb deal and turned out to be amazing. At least everything I hoped for, and shipping was on time. my dad is going to get one too now that he saw mine.
October 16, 2017
Unprompted review
Kids Salomon XC Boots
Items as described, quick shipping, easy transaction, would do business with Altrec again without any reservation.
October 15, 2017
Unprompted review
Quick and free shipping.
October 12, 2017
Unprompted review
Well Done!
Took advantage of an online sale where I found a fleece jacket. Ordered and was surprised to receive it two days later. Wore it this morning!
Dynamite!
October 12, 2017
Unprompted review
Great product and service
Ordered my item on Wednesday and it was at my door step on Friday. I absolutely love my boots, great product at a very reasonable price.
October 11, 2017
Unprompted review
Competitive pricing and quick delivery.
October 9, 2017
Unprompted review
Bad communication with customers
Placed an order, got a confirmation email stating that the order was received. However, there was no other correspondence, e.g. processing confirmation, shipping, etc. The order tracking system didn't return any results.
A week later I emailed customer support with my concerns and was let know that the item was out of stock and would not be shipped.
It'd be nice to be informed in timely manner and without additional requests that the item I've ordered as a gift should not be expected at all.
October 9, 2017
Unprompted review
I loved the prices and selection I …
I loved the prices and selection I found here. Could've used a little more description on some products but I was happy with what I got and I received free stickers, which is always the best.
October 4, 2017
Unprompted review
I've been a longtime customer of Altrec …
I've been a longtime customer of Altrec and have always had a great experience, with their site, their selection, and customer service reps.
October 1, 2017
Unprompted review
I have always had good experience …
I have always had good experience shopping with them!
September 24, 2017
Unprompted review
Easy and quick
Easy to work and the order arrived within days after checkout.
September 14, 2017
Unprompted review
Great products at unbelievably low …
Great products at unbelievably low prices.
September 12, 2017
Unprompted review
Good quality backpack delivered in a …
Good quality backpack delivered in a timely manner.
September 7, 2017
Unprompted review
One shirt had faded colors following a …
One shirt had faded colors following a wash but other than that it was delivered quick with correct order.
September 3, 2017
Unprompted review
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