Always Riding Reviews 

I've always like Always Riding. Interesting products and whenever I've had any reason to contact them, they've always been helpful.

For this specific purchase, delivery was free and very quick. Very happy

Very pleased. Great item at a great price. Kept me up to date with delivery details. Very happy

Great product. Excellent price and very promptly delivered.

Perfect item and delivered fast. Will defo be buying with complete confidence from these guys again!

Always selling excellent products on the website.

Really good customer service and quick shipping. The bag is brilliant too! Would definitely recommend Always riding.

Happy to shop at always riding.

I ordered a helmet that never got delivered. I tried getting in touch with customer service and never heard back. Tried Twitter and Instagram and nothing. They took my money and ran. Absolute scam!

Ordered a helmet on 22nd April. Was told products arrived on 26th May. Still no helmet, and no response to multiple enquiries. Is there anyone out there, Always Riding??

I bought an expensive cycling helmet from Always Riding. The item arrived on time, no problems. However, I had to return the item (as it didn’t fit). Their response to this refund was initially slow and I had to chase, but I then had several apologetic emails explaining why they had not managed to process my refund and they then sorted it quickly. So in the end a good customer experience and I will happily shop with these guys again.

The first package got lost in the post (royal mail lockdown shenanigans), but Pascal was helpful via email and sent out another after the 14 day royal mail limit. It arrived safely. Thanks Pascal.

Placed an order, received it but it was not the color I ordered.
Sent an email 2 days ago, resent it today.
No answer.
Very disappointed.

I orded a Chrome Messenger Bag ( a black kadet) about a week ago. Unfortunately this item was out of stock. Within the hour of purchasing the item I had an email from Pascal at there surport center. He was very friendly and bent over backwards to help me out. In the end I wanted the bag so badly I asked for another colour (navy) he processed this very quickly and in just under 5 days (due to bank holiday Monday) the bag arrived. I could not fault the customer service and the quality of the item. I will 100% be purchasing from them again. 5*.

Placed an order for Christmas. Paid extra for Saturday delivery. Item never arrived. Tried to email and chat online but got no response. They hype up their customer service on their website, but the real world experience is rather different. Steer clear!

Placed an order and received no update on shipment. I had to email them to see where my order was and I was told they could not find the item in the warehouse. Who knows how long they would have just left my order in limbo before contacting me, if at all.

This company is a very trustworthy brand in comparison to Wiggle/CRC, who are the big cycling outlets in UK. I'm from Canada and the online cycling community is very expensive. I found AlwaysRiding during a browse of alternatives to Wiggle and CRC due to excessive duties and/or shipping costs. I bought a Cinelli Chas Christiansen Cap from them but due to the fact that I was in Canada, it got lost the first time they sent it. The customer support by email was incredible, Anne replied to all of my concerns within a matter of minutes, excluding the Easter holiday break. She was definitely concerned about customer satisfaction so the company sent another hat and it arrived within days! I'm very happy with the customer support system they've got right now. Thank you guys!

I bought two of Giro empire heel pads 4 days ago and asked them to ship those items in a box(because I ordered them separately by a mistake). However, they haven't given any response and the shipment status indicates still 'processing'. They are ignoring all of my mail and inquiries totally.

Bought a Bobbins Hybrid bike at a very good price. Had some issues with hub gears so they had technician call me on a Friday evening to talk through adjustments. Brilliant service. Highly recommended.

I bought an (expensive) item for my son's birthday. It was exceptionally easy to contact this firm to make a purchase. However, the item is not right for the purpose it was intended & I would like a refund. Sent a message through chat on Friday, had an acknowledgement of my communication, but no response. Have just sent another message through chat & I will see what happens. I am concerned that I cannot find any other means of contact or customer service number. There is no information discoverable by me on their website about obtaining a refund. I have not met this before in a company. I don't know whether I am being dense, but it makes me a VERY unhappy shopper.
POSTSCRIPT: In their reply, this company say they replied promptly to my message concerning a refund. If this was the case, I would have nothing to complain about. I have checked my inbox several times, but can find no such reply. All I have is automatic messages, saying they will get back to me when they can.