AMain Hobbies Reviews 57

I am VIP member at Amainhobbies They're not a bad place to buy stuff online my problem is the way they do their checkout I just tried to spend $1500 there and because they don't apply your store credit till after you go to PayPal it changes the total it was only off by $5 I called customer service and I guess there is no way to change that I'll spend my $1500 elsewhere from now on I guess, I like to take advantage of the PayPal pay in 4 this is an expensive hobby 4 payments works for me better and trying to come up with it all at once

They don't honor their warranties and want to charge me shipping back to them for selling me a broken product. Told me I need to contact manufacturers. What's the point on dealing with a local store when they cant addres issues and keep referring me to manufacturers l. Hey folks let's just cut out middle folks and start buying from manufacturers. Bet their policy would change if they started losing customer's

I've spent well over 10k at amain hobbies. Drove over an hour to pick up a $99 airplaine. Took them 30min to get me out the door with the plane because they are SO SLOW. Get it home, prop flyes off on first flight and crashes softly in grass. Put prop on for 2nd flight, same thing... After some inspection I can tell the vibration coming from the front is far too much. It's been awhile since I flown a micro, so didn't really catch onto it when I spooled it up the first flight. Anyway, no big deal, it's a $99 plane that is put together in CHINA. I'm sure this stuff happens... Well, after a phone call to amain that got me no where because we arent' the "retail store". Great service. Then I drive up today and explain I'm experienced etc, and that the motor has play and may be faulty. After waiting for 30 min for the boss (great empowerment of employee's a main) for a $99 plane that HORIZON hobby will very much so refund them, they decide to play hard ball and explain "we won't have another for a couple days" and my boss wants to fix it with off brand parts. Fix a micro? That probably won't FLY so well lol. Anyway, very disappointed. Been years since I have been in there, but I see how they pay for the big shiny building. By hosing customers on their chinesesium goods. THANKS AMAIN. HOpe this makes it to KENDAL! WAY TO GO BUD!

They need to post their return policy up front and bold. Have a unit I purchased that didn't work correctly. They don't offer any returns or tech support.

I purchased some parts through their site for a nitro car I'm trying to get up and running. When I checked the tracking it said that the package was return to sender due to addressee not known. My parts were coming in two packages. I was able to intercept one from the post office but the other was sent back. Upon looking further into the matter I found it was shipped to my old address even though the only address I had put on the site was my new one (I had just created the account) I emailed them that evening. I got a very prompt response from hunter, apologizing for the situation. He kindly explained that because I used PayPal to make the purchase, and that whatever address was listed on PayPal was the address it was shipped to. This was no fault to them, as I hadn't updated the address. I did so immediately after. He told me he would be happy to ship the parts to my current address and had me a new tracking number to my current address by the following day. He was extremely polite, sincere, and understanding. He helped resolve the situation very quickly. I'll definitely be a repeat customer to amain because of this whole experience.

Very efficient online sales set-up and quick dispatch to buyers. I am a UK buyer ant the items arrived in very good time.

It’s great to have access to some US only products also.

I have bought 3 rc cars from
them in the last 2 months great shipping experience I was a Tower Hobby guy for years. But switched and will continue to support

This operation is terrible. They sold me a defective remote control car and would not accept the return. They had me run numerous tests which confirmed the car was defective and took a considerable amount of my time, then told me they could send me parts to fix it in several weeks, when they are in stock. I didn’t buy the car to wait several weeks and fix it myself. Terrible customer service!

Ordered Blade Nano s3. 2 weeks later, still no product. Customer service wouldn't give a refund. They just kept saying expected delivery tomorrow. Still no $200 helicopter iny possession.

I had ordered a 1/10th scale Tekno short course truck, radio and accessories for my son's for Christmas. I knew I was cutting it close to make it on time for Christmas, so I contacted Amain Hobbies. I spoke to a customer service rep who was very helpful and able to cancel my order and reorder so that I could get it shipped over night. I just picked it up from the post office and everything was there no damage or anything. I can't thank Amain enough for making this happen for me and I cant wait to see my son's joy when they receive it Christmas morning! Thank you Amain, I will definitely recommend you to anyone!!

Amain is my go to supplier for RC heli parts. They have the stock and ship fast. I live Australia and buy from Amain over local suppliers as most have no clue how to support a serious RC heli flyer. I've been buying from them for years and rate their customer support as first class. Thanks Brendan Shields

I don't understand why everyone is leaving bad reviews. I have had no issues with shipping or anything. Matter of fact the folks I have delt with have went way above and beyond to help me. I won't buy from any other source unless I absolutely have too.

Very poor service delivery is crappy one month late still waiting won’t be be back after this

You guys always give a delivery date that turns out to be false. You Then Email new delivery dates which are also false. The product ends up getting there 2 to 3 weeks late. And your prices are higher than the competitors. Find it impossible to redeem my points for anything useful. Had an account for over a year. No improvement.

My purchase came delivered damaged. The buggy itself as well as the controller. I called to have it exchanged and they want me to return it completely, and re order which is a mess. These cost too much to have this issue.

My buggy came in damaged!!! It was labeled as brand new but clearly its not. The remote is damaged and the buggy looks to have been dropped with the front right wheel is pointed to the right whole the left wheel is straight. WILL NEVER ORDER FROM THIS COMANY AGAIN!!!!!!!!! No help form them other than to return it and reorder it.

I have been ordering parts and supplies from Amain for over four years. My stuff always arrives on time and correct. Usually takes three days or less to arrive.Have had very good experience with their customer service and support. This is the best retailer out there period!!!

The timeline for shipping quoted on website is way off. Was told that “it’s just an estimate”. The estimate was way way off for the “expedited” shipping I paid for.
Will arrive more than 1 week later than the website suggested.
If you can’t possibly match the estimate, don’t put it up on the site. I made the purchase because of the delivery, not the price. Very poor management of expectations.

I will never buy from these people again. I paid over $500 for a Traxxas Revo. It has now quit after one week. I got told by customer service that it was not their problem. They said I had to take it up with Traxxas. They would look at it and let me know what was wrong. The return shipping and repairs were at my cost. After only one week. I guess $500 for a weeks use is a good deal to them. I had a minor issue with a Saito engine a few years back. A simple fix but they sent a whole new engine and I had it in 2 days. They even arranged for pickup of the other engine. I guess that’s the difference between Japanese companies and American. The Japanese take care of their customers and American companies don’t.

Shipping takes entirely too long. over two weeks to receive parts. really??? Im tired of the covid excuse so don't use it. EVERY order is running late and not delivered on time. get your Sh..t together or quit using USPS. Last time I will order from them