Amazon Reviews 18,588

I made an order (Numéro de commande 408-9606763-2002732) for items I asked to be delivered at a pickup point (RC - Le Commis Sert 10 rue de Dijon 07374 PARIS 12 75012 France). When my order have been delivered, Amazon told me that I can pick it up from 8hAM to 6hPM. But, in fact the pickup point close at 4hPM. So, I missed the opening time. As I was on a trip, I could not come back the next days. I proceeded a return on Amazon. But, Amazon had considered that I have received my item, but not. So, when I was back from my trip, I come back to the pickup point again to receive my items or to clarify my situation, the pickup point was definitely closed. There was no way to resolve my problem because Amazon.fr doesn't allow you to talk with human to explain your concerns

I had created 2 or 3 Amazon accounts by mistake and wanted to close the unnecessary ones. Unfortunately, I accidentally closed the main account the one with an active order and money left on a gift card. The other unnecessary account stayed open.

When I contacted Amazon France on July 17, 2025, the English-speaking agent told me the account couldn’t be reopened and that I would lose the gift card balance, even though it’s my money.

This issue could have been easily solved by a specialist team, but Amazon refused to help. I’m now considering legal action for mistrust, mistreatment, and moral damage. Very disappointing from a company like Amazon.

After a cancellation, Amazon compromised to make me a refund. Past more than one week, and after thousands of emails sent to Amazon, I was deceived, I've got no refund at all.
commande 404-8224252-1705137

Amazon France is a joke I ordered a simple item contacted amazon 6 times and they confirmed ordered will be delivered on time. On the day it should be delivered they said they can not deliver it and not even in the next 2 days after the supposed delivery date. Wasted my time, even though I am prime amazon member they could not send delivery. Don't waste your time and order from Amazon France it is not the same service as usual Amazon.

I am extremely disappointed with my recent experience with Amazon. I had ordered 2 bottles of Kaminomoto Hair Serum, a premium and expensive product that I trust and use regularly. I paid for both bottles, but to my shock, only ONE was delivered.

Due to being abroad in Maldives during the delivery, I could not raise the issue immediately. But as soon as I returned and contacted Amazon support, they simply refused to help, stating they can’t take any action now. Seriously? This is completely unacceptable.

Just because I couldn’t contact immediately due to being overseas doesn’t mean I should be cheated out of my money. There is a clear mismatch between what was ordered and what was delivered — and Amazon expects customers to suffer for their mistakes.

This is a basic responsibility failure from Amazon’s end — how hard is it to check if the order was fulfilled properly? It’s not about the money alone — it’s about trust. And Amazon clearly doesn’t care about it anymore.

I demand either a refund for the missing item or a fresh delivery of 1 bottle of Kaminomoto Hair Serum at the earliest.

Very poor service. I expected much better from Amazon. Extremely disappointed.

Order number - 403-8445831-2561162

For a couple of years at least, Amazon.fr has persisted in shipping by Colis Privé. Colis Privé delivers to my location only once a week. In the meantime Colis Privé sends untrue messages saying they have tried to deliver the package, or couldn't find the address, or need more information, or are leaving the package at a relais (even if I have paid extra for home delivery). These claims are bogus. I found out recently, from a driver who delivered a package a week after Amazon.fr's delivery estimate, that Colis Privé never delivers to us except on Mondays. I have stopped ordering from Amazon.fr because they entrust my orders to Colis Privé, whose delivery service is not acceptable.

This company is an absolute disgrace, I purchased a 2 sofas from Sofa Selection Ltd that sell on Amazon's platform , one of these sofa within a space of only one month has become faulty, Sofa Selection Ltd are ignoring all my emails and Amazon advised me it's nothing to do with them either. SHAMEFUL

Useless. Tried to contact the seller but it won’t let me. Absolute shambles.

I am suprised to see so many bad reviews, after experience with UPS, this looks like heaven, some of the items are delivered next day within 12 hours after order. No need to be at home, they leave it next to your door or in your box which is so convenient. Tracking is clear and easy. So yes, the best service I got in France so far, can't rate less than 5/5. Hope it will continue in the same way.

Posting this as a small business seller. I have encountered numerous cheating customers who lie, scam money for return products, and have total disregard for products. It's a shame that Amazon France support cheating customers rather than honest sellers!

I’ve been an Amazon customer for years, but my recent experiences have left me frustrated. While the convenience and selection are still unmatched, the declining customer service and inconsistent delivery reliability are hard to ignore.

My last order arrived late with no explanation, and when I contacted support, the response was slow and unhelpful. The packaging was also damaged, which made me question the handling of my items.

Amazon used to be my go-to for reliability, but lately, it feels like the quality of service has slipped. I hope they address these issues—otherwise, I may start looking elsewhere.

---

**Why this works:**
- **Fair criticism** – Highlights specific issues (delays, customer service, packaging) without being overly harsh.
- **Acknowledges positives** – Recognizes Amazon’s strengths (selection, convenience) to sound balanced.
- **Constructive** – Ends with hope for improvement, which feels more credible than pure negativity.

Feel free to adjust based on your personal experience! If you had a specific issue (e.g., refund problems, counterfeit items), you could add those details for more impact.

I have already provided all available proof regarding the payment method, including documents that clearly show the name, address, and the last four digits of the card. I’m unsure what more is required, especially considering every payment is authorized at the time of placing an order.

It’s extremely frustrating that my account remains locked over this, even after submitting the requested documents. I currently have several missing orders and cannot track or return them due to restricted access.

If you're still not satisfied with the provided proofs, I request that you remove the card in question and immediately reopen my account. If this issue is not resolved promptly, I will be forced to consider legal action.

The bar is set by Amazon in the US so when traveling to France we are consistently frustrated with the service.
Orders supposedly "rejected" by the pick up location and returned with no reason given until I pursue chatting with an agent who says it supposedly was damaged. Really? No proof of this. So they order a replacement. Says expedited and then delayed again and again.
Second item ordered was something very important and chosen bc of the quick delivery date. Non stop delays and confusion on the tracking service. First it says arriving today, then it says delayed, then it says it can't be delivered, then nothing.
After contacting customer service multiple times I finally get an email both items were delivered (to the pick up location address I selected from Amazon.fr) - 4 days late.
I run to the location before they close only to be told nothing has arrived for us.
Amazon says it was delivered - but clearly not.
This has happened to us before when vacationing in France and our daughter lives in France and says it happens all the time to her.
Things are returned to sender for no apparent reason or never show up.
Ridiculous

Just you can be stupid shopping from Amazon

I ordered a perfume from Amazon but it was sold by Bucolier parfums. It was a fake 100%! The perfume did not smell like what I ordered(I’ve worn it for 15 yrs) what I ordered was packaged in a box that was similar, a bottle similar but certainly not the true perfume. Everything was off!! Smells awful, like bug spray. Amazon SHOULD not work with whoever this faux co is!!!! It gives theM a bad namE. Be careful that your next perfume order is not sold by Bucolier parfums!!!!!

I got scammed i bought switch 2 games and got switch 1 games inside, i called the customer support and they said, „they see no difference“ never ever scamming site.

Have a order cancelled for 3 weeks and the amount is still reserved. When contacting ad saying what my bank needs to release the amount I am told I will be contacted by specialized unit within 48 hours. I have been told this 4 times now without hearing a single thing from them. Absolutely useless

Not everything is always perfect, but Amazon France’s customer service always makes it right. Fast, responsive, and fair—every time I’ve had an issue, it’s been handled promptly and professionally. That kind of consistency deserves recognition. ★★★★★

Great Support. Really helpful when they want. Never scammed.

I ordered a €266 item from Amazon.fr. While I was on vacation, the delivery person faked my signature and marked it as delivered. I provided proof of my absence, but Amazon refused any refund — and even refused mediation.

This is not just poor service — it’s covering for fraud.
I’ve lost trust completely. Be careful if you expect Amazon to protect your rights. Never again for me. Shame amazon