Amazon Reviews 18,588

I tried to get €300 giftcard on Amazon.fr then it got on processing for minutes. Cancelled it and it say I will get refund 7 business working days and I haven’t received that yet 😣😔

I have been charges three times or four times for transactions on Amazon more than 10 days ago.
Amazon replies are inconsistant with what they prétend (answer within 6 hours, answer within two business days) and you have to keep sending messages and still get no answer. Issue is still not solved and they havent sent me the confirmation I need for my crédit card institution. Disappointing

I ordered a 350 Euro Table Tennis table from Amazon france on the 28th of May 2025. They were supposed to deliver it a week later. On the 6th of June they said it was being delivered. We waited in all day It didnt happen but tracking said they would try again. Tracking still says they will try again now the 14th of July. "Wheres my stuff" sends you to the haulier that refers me to tracking. I spoke to the manufactuer who referred me to Amazon. Its just a loop with no humans. I did manage to get a human in Amazon UK (where I live) and they referred me to Amazon France. So today I will go onto my credit card company and try and get the payment cancelled.

Constant payment issues. Been a French prime customer for many years but recently have had payment issues, i.e. card declined although it had been debited and cleared by my UK Bank. Messaged and phoned Amazon to ask what the problem was, they said it was our UK bank declining the payment, but it wasn't. Amazon have cancelled 3 separate orders for delivery to our french holiday home, all for no apparent reason. Really annoying - shall be cancelling Prime membership as no point in having it

I use amazon because it is a good quality, so many choices of what you look for and fast delivery.

said parcel was handed t resident AGAIN when it wasnt AGAIN

This company have taken 500 euros out of my account days after I cancelled the order. They are already in breach of the contract as I was told the order was in the advances stages 6 hrs after I ordered and cancelled it when indeed it was not due to be despatched for two weeks. In any instance this order is now delayed and I still have no money. I was assured I would get my money back on the 9th May and they now say the order late. Be aware they steal money from your account without you knowing and so far are no giving it back. The order is late so regardless if this order is cancelled Amazon are now in breach and cannot provide an order on time. The company (Canopia) who are the seller are just as bad they are do not respond to emails about my money. Pleased be aware there are rogue companies out there who narrowly avoid the law!
Update 12th May, the delivery is delayed and not cancellable on my account. I believe again that despite not wanting the order (and it being cancelled) they are again in breach of consumer rights but not allowing me to cancel an order which was due on the 6/7 May. It is now predicted for 21 May. Any other order andnif it is late I am in my right to cancel. I am onto legal advise now about this.

I wanted to buy an article from Amazon so signed up and then when I searched for it I was shown hundreds of other things which were of no interest to me. It took me thirty minutes using AI to even BEGIN to cancel this disgusting branch of crooks. I wrote to CNIL and am still awaiting a response. This company should be closed down as they are clearly criminal.
Backward dogs write the date backwards - 2025 05 06 is the CORRECT DATE!!!!! NOT ANYTHING ELSE.

On the website you are told that recharging your account takes 5 minutes. I have waited 30 minutes and been told through chat that it would take 5 more minutes. I waited 10 and they say that it can take 48 hours! This is false advertisement. I am attaching the screenshot of what amazon says will happen when you recharge your account.

I ordered a Polaroid camera bag, but instead received two USB-C adapters that are completely unrelated to the product I purchased.

The package I received is labeled incorrectly as “tui Polaroid, Sac Polaroid,” but clearly does not contain anything resembling a camera bag. What is even more concerning is the label on the back of the packaging, which lists the following contact information:

Yeepin GmbH
Alleestr.11, 67655 Kaiserslautern
Rheinland-Pfalz, Germany
Also they gave the wrong email.

This email address is highly suspicious and unprofessional, suggesting that this may be a scam or that the seller is using misleading or false contact information. No legitimate business should be using a free email service like Outlook for official correspondence.

This experience raises serious concerns about the reliability of the seller and the authenticity of their products. I would strongly recommend Amazon to investigate this seller and take appropriate action to prevent other customers from facing similar issues.

After receiving the wrong item, I contacted the seller to resolve the issue. Unfortunately, their response has been extremely unhelpful.

They refused to arrange a courier for the return and insisted that I must cover the shipping and send the product back first, only then will I be refunded. They also refused to provide any form of compensation for the inconvenience or their mistake.

When I asked further questions or expressed concern, they completely ignored my requests and refused to listen. This is not how responsible sellers or platforms should treat customers — especially when the fault lies entirely with them.

This experience has been frustrating, time-consuming, and deeply disappointing. I expect Amazon to review this seller’s practices and take appropriate action.

Seriously Amazon France, when will you finally take responsibility and do something about the lame delivery service provider you use? The livreurs from La Poste, Colissimo, and Chronopost don't give a damn about the packages they deliver. I've received 7 packagges in the last 4 days, and every single one of them has arrived either wet: damaging the books inside, boxes broken because they squash them inside the tiny boîte aux lettres even when the boxes are evidently bigger than the mail box, breaking whatever was inside the box, packages opened... it's a disaster, and who's to blame? Amazon or the delivery people? Customers cannot know who was the one who actually delivered the packages, so it's Amazon's responsibility for continuing to allow this type of shitty service from the national postal service without addressing this with them.

Beware of Amazon France, they don’t deliver the item you order but steal your money.

Return garden lights via Post Office. Waited for refund however it never came. Sent emails and telephoned but Amazon stated they had no record of receiving the return.

Amazon deliveries are left on the drive and not bought to the door and made the occupants aware that they have delivered. I watch them on the door cam and they just drop the delivery on the drive, take a photograph and return to their van. Anyone could pick up the delivery.

Item not delivered, expensive item so got it go to local store, waited all day, not for the first time either, 7.39pm message says delivery attempted, can't deliver. No attempt was made, that's a lie, got in touch, got all the usual bull****. Amazon are useless, no come back, no help, no item. Couriers gone awol with it, again.

To be honest this doesn't happen very often but when it does it is EXTREMELY frustrating!

The delivery driver said " Parcel was handed to resident "

Possibly he or she handed to A resident but it wasn't the right resident!!

Now I have to wait 24hrs before they take any action!

Parcel not received, delivery driver is a liar & it's the customer who has all the grief! Not impressed

In all fairness to Amazon they responded and refunded me within an hour :) So, I am changing from a 1 star to a 3 no more as the driver lied.

Should’ve had items delivered this afternoon as the time went by saying it’s gonna be delayed then also get a message to say your items have been delivered. No my items have not been delivered. This is the second time this has happened to me in one week. how can they keep getting away with this? Been onto Amazon? Got to wait 48 hoursit’s an absolute joke. They need to do something about the drivers. They don’t care. They lie said it’s been handed to the person no you haven’t handed anything to me. I’m sitting here waiting and have been for many hours. They are liars.

You have heard about the Indians well meet the cowboys there delivering drivers are disgustingly bad you tell them to knock the door and see if I am in first and just dump items in clear view outside on the main road for any man and his dog to help themselves to
They can’t even tell the difference between my front door and a cupboard door downstairs
WORST COMPANY EVER

Nice place to shop, they got almost everything

Amazon choro ke company hai or yha refubish phone sale hote hai or return ko kaise bhi krke rokte hai, or customer ko ghumate hai koi solution nhi dete