Amazon Reviews 18,593

Iuyhau
I am disappointed with a green jumper I ordered and yet again false advertising.

I want to send pictures of what is advertised and what I paid for.

good day. Ive ordered jeans with after payment, but jeans was not been delivered. I txt to live agent in amazon 2 times about it, i insisted to cancel my order, i have information from colis privee that my package has not beed delivered to me. But what amazon doing? Amazon sent me msg that money for jeans what i havnt received will be taken from my account.
Shall i accept it as scam ? how is it possible to behave with customers so bad, so unrespectful. 2 times i had chat with live agents from amazon with request to cancel this my order. But it looks like nobody interested to solve problem. Very disapointed. Dont recommend anybody to use after pay service from amazon. they will take yr money ( by looking at txt of e mail) for item, what u havnt received.
p.s. ive contact amazon agent 3d time, agent checked this situation again, made me sure that amazon will not try to take money from my account for item, what has not been delivered. And what i see yesterday? amazon tried TO TAKE MONEY from my account for this item. its shame. i will inform my bank about amazon scam.

i have been an Amazon custimer for the past 5 years. i have bought over thousands of items especially that we are a professional store. So far was good until the past 2 years. We ordered twice an iphone from Amazon, once a 14 pro and then a 16 pro and twice they got stolen by the driver or depot employee. Every time they see that the package exceeds a certain value, they steel the content and replace it with something ridiculous. like a book or a silicon tube. Be careful....be very careful with them

I was promised a one-time exception discount because the previous order with lower price was cancelled. The customer service said that I should order and contact them back after delivery. Amazon did not honor the promise.

Attention au site d’Amazon. Je vous conseille d’utiliser uniquement des cartes virtuelles en ligne.

Le 14 novembre à 23h00, une vérification de validité a été effectuée sur ma carte sans que je l’utilise. Ce n’est pas la première fois qu’une vérification est faite sans mon autorisation, mais comme il n’y avait pas de débit, je l’avais ignorée. Aujourd’hui, vers 6h00, un achat de 5,03 € est apparu sur mon compte sans que j’aie utilisé ma carte.

J’ai immédiatement contacté ma banque, qui a annulé et remboursé l’achat. Ensuite, j’ai contacté Amazon pour expliquer la situation. Leur première réponse affirmait que le débit concernait un achat prétendument effectué le 14 novembre, alors que j’avais déjà précisé dans mon premier message que je n’avais fait aucun achat ce jour-là. Dans une deuxième réponse, ils ont affirmé ne rien avoir trouvé de suspect et ont listé des “possibilités” comme une utilisation partagée de mon compte ou quelqu’un que je connais ayant mes informations. En gros, ils ont essayé de me rendre responsable de quelque chose que je n’ai pas fait !

Le service client est lamentable.
Mieux vaut acheter sur AliExpress, Temu ou Wish.

Be careful with Amazon’s website. I recommend using only virtual cards online.

On November 14th at 11:00 PM, a validity check was performed on my card without me using it. This isn’t the first time a verification has been done without my authorization, but since no charge was made, I ignored it. Today, around 6:00 AM, a charge of €5.03 appeared on my account, even though I didn’t use my card.

I immediately contacted my bank, which canceled and refunded the charge. Then, I reached out to Amazon to explain what happened. Their first response claimed that the charge was for a purchase supposedly made on November 14th, even though I had already stated in my first message that I didn’t make any purchase that day. In a second response, they said they found nothing suspicious and listed possible explanations like a shared account or someone I know having my information. Basically, they tried to blame me for something I didn’t do!

The customer service is terrible.
It’s better to shop on AliExpress, Temu, or Wish.

Good.

Do their best to help most of the time.

Amazon sent me two emails stating I had not paid for two deliveries. The goods had arrived several days earlier. I have contacted then several times with no reply. There is an email address to contact them regarding the matter but when I use it I get back a no-reply email saying exactly the same thing again. I have used Amazon for years and typically but 50-80 items and services a year. Now I just want out. Amazon has lost the plot.

On November 3rd I made two orders (406-6205744-7415524 for 545.8 euros, 406-7853729-7648361 for 272.9 euros, total for 818.7 euros, both seller and delivery person are Amazon itself), when ordering I was informed that I would receive the goods today, 11/14/2024.
I was ready to wait these 11 days, as the price of the goods suited me.
Today is 11/14/2024 and I was expecting to receive the long-awaited goods, but suddenly instead today I received emails that both orders were unilaterally canceled by Amazon today due to the lack of goods.
As a result, I wasted a lot of time, while I could not spend 818.7 euros buying goods elsewhere, as this money was stuck in Amazon.
Big disappointment.

We provide transport and logistic services all around EU and worked with pretty much most of the companies around. This branch of Amazon is simply broken. We did get orders from them to transport goods on the span of 3 years and from my statistics only 35% of those orders were correctly deployed and finished.
They have strict rules that don't make sense, which is: If your truck has seal cord running on the side of the rear part of your curtain and not on the rear then they won't load and won't pay you a broken dime.
If driver steps out of vehicle in front of the gate (not inside their territory) without proper clothing they tell him to not come back.
Now they force us to use amazon relay app which doesn't work from time to time. And when it works sometimes they load wares on your van, let you go, confirm it and when you are on you way to unloading they cancell it in the system and make you come back to ask for different goods, which is ok and it happens, but today we lost time and made additional kilometers coming back to loading place just to get information they made a mistake and we shouldn't be coming back. Great, it's like a cathouse on fire, figure out your departments, now it's hell to work with you guys.

Amazon France delivery and logistic is great.
Customer service needs improving compare to UK counterpart... I guess it is a cultural thing "customer service in France is almost a myth!"

Perfect never experienced problems with this

Negative reviews are loads of bullshit.

I have been a customer since over ten years now and the only couple of issues I'd was with either non-delivered shipments marked delivered - which were refunded - or only twice with third parties. Just saying, the employees not delivering have been finally kicked (and it wasn't even Amazon employees to begin with) as they were stealing shipments and it was finally discovered - it went even into news headlines.
Now, I try to avoid third parties which do not use Amazon delivery if it ain't big known companies - else, I triple check the reviews of said vendor/sender.
Once, I'd to report a third party vendor (chinese) which tried to scam a family member asking for additional private transport fees meanwhile product was listed with no shipment fees.

Amazon is nothing else than a Marketplace which also sells their own products or third party products. Their are lots of different suppliers from around the world. Before you leave a negative review, just check what you are buying and from whom.

The Amazon Support has been so far amazing and has dealt with every situation I'd to deal with.

Refund has been always processed in 5 days after the shipment was returned.
There is basically nothing I don't buy there: shoes, socks, iron, ironing board, keyboard, mouse, phone, books and even masks. And tell me where to buy ginger beer if not on Amazon?

You can't find any useful stuff in local markets anyway as they don't have any stocks anymore and if you do accountancy, you know that most of them buy at least some stuff from Amazon anyway, even if it is your local pharmacy or grocery store.

Continual non deliveries and refunds taking months to receive. It’s not worth the issues, buy from your local shops

Catastrophic !

Very poor and weird customer service. They are not tired not to solve a problem. For the products by third party suppliers, they don't provide support at all.
I contacted their customer service service and the vendor several times, without any solution. They don't care and find a solution.

For the products not sold by Amazon the service quality is definitely lower than the products they sold or send directly. However, there is no indication that there is a difference in service quality and that we can experience problems more frequently than the products Amazon sells on its own. That is deception of the Client.
Also there is always a problem with the products which are ordered from Germany, but always. Either the postal services write the address wrong and they don't deliver the product but pretend so.

Save your time and money !!! 3 deliveries all cancelled by the Amazon courier, I had to wait in each time to then be told ‘cancelled’ after the specified time. And have to wait 10 days for the refund.
Better and cheaper to buy elsewhere, we never have issues with Amazon UK

Totally hopeless support - I bought a Delonghi Dehumidifier displayed as 11 in stock and 3 days delivery time. When I received the order confirmation it said delivery in 3 months. So I called support and they said it was an error - “you will have it in less that 72 hours” and they wrote an e-mail to confirm this. However the following day the product was still not dispatched so I called again. This time they said a supervisor would call me in less than 2 hours - 4 hours later nobody called I got on the chat and got transferred 15 times without any meaningful support or resolution so I finally cancelled the order. Even though the product is still displaying at Amazon.fr as in stock and 3 days delivery. I have been a pretty good customer at Amazon for many years, but I guess it is time to move on - My worst customer service experience in 2024 - if not ever.

Even worse than in the UK!

AVOID AT ALL COSTS!

When they Decide to Use a third party to Deliver Their Product and Not Help, The Customer to benefit from the Service They Paid to receive, They Ultimately deserve to be Treated the way They Treat Us.

Amazon, use drop box and Often get burglarize, They Way too often decide to Wait a Week to begin the customer Refund process.

What has become of Amazon is nothing short but The Begining of their demise.
They Are No Longer relevant, Other Company ( Online Retailer ) Are way better.
Do not give Amazon any money, They deserve the same treatment as Ubisoft ( need to be Ignored and going bankrupt ) They Are Trash treating Customer like Trash.

Disaster ! I wonder what kind of KPI the logistic Amazon France has as performance review. Ordered an item, initially said delivery to Switzerland in March 2025 (OMG). I had 5 days of chats with their customer service , change the address to France at a point de retrait to have the item shipped back to Amazon, after telling to 10 different customer service representatives I NEED the item, they refunded me fully even after I said several times I don t want a refund and I really need the product. It increased the price by 100 EURO then asked me to pay for shipping, even if initially I had free delivery in France. Extremely badly managed processes and lack of supervision. DISASTER! I will never buy from Amazon France EVERE AGAIN. I wonder if I should bother escalating the matter or just let it go and never purchase from the again. Finally, found the product in Amazon DE , cheaper and with free delivery. :-)

In respect of AMAZON UK

It is so sad, in many ways Amazon is a good company, but you have made it almost impossible to get customer services when there is a problem.

Also since you have started to outsource your deliveries to third parties, your deliveries have become lazy and incompetent.

Once you reach Amazon Customer Services, the team is usually charming and helpful, so no complaint in that respect; but what is the point if you cannot get your deliveries delivered?

After about 25 years of being a dedicated Amazon Customer I am now looking to other more reliable suppliers.