Amazonbusiness Reviews 34

I have been an Amazon customer for a long time. Amazon offers next day or 2 day deliveries yet constantly are late. It's not the drivers it the business itself. It's time to start shopping elsewhere. Quit offering something that you don't adhere to. I had to choose a single date but not being on time happens more than it doesn't.

Terrible customer service. Chat is less than helpful and phone number is next to impossible to find. Once you do call it’s a series of a dozen questions before you can actually speak with a live person and the person is clueless. She actually promised to process my refund and send me an email confirmation but disconnected me!

Amazon Business is ridiculous when trying to get customer service help online when your situation doesn’t fit their options and you can forget about ever talking to someone. Apparently they have the option to just decide to not help you or even answer calls. I was speaking with a rep in personal accounts customer service who tried transferring me to business and the rep in business told him they were not going to help me and disconnected from him. When he tried calling back they again wouldn’t help. This wasn't the first time this happened to me. I've tried just calling them and the calls just kept getting dropped. I thought there was an issue with the connection but now I believe the reps were just choosing not to take calls.

Refuse to give me a refund even though I did not get my parcel from their agent.

Please please dont waste your time and money. No customer service. Keeps sending you round in circles. Use Yodel as a delivery partner. They are even worse. No one came or tried delivering but made it out i wasnt home. I have cctv to confirm this. Amazon send you round in circles when trying to chat to an agent. Yodel g yodel ahould just close down

I spent $375 on a bag that NEVER showed up, and after hours and hours of trying to get help, all I got was transferred from one useless agent to another. None of them are even in this country, and not one person cared enough to actually help. They just keep throwing you back in line like your time means nothing.

I had to explain myself 50 times, and every single time, I got the same scripted nonsense. Then they refused to honor their own A-to-Z Guarantee they brag about when you sign up. Instead, they told me to file a police report and start emailing people — seriously? I paid through Amazon, not some random scam website.

After wasting an entire day talking to people who clearly couldn’t be bothered, I’m done. I’ll be doing a chargeback with my card company because Amazon Business is a complete waste of time and money. Their customer service is pathetic, careless, and downright insulting.

Looking at the terrible reviews , I'll pass thx

I was scammed by some amazon rep that came to help me sign up for Amazon business and promised me a $100 gift card if I spend $140. It was already difficult to find $140 worth of stuff, but I thought it would be worth it for the $100 so i managed. It was sooooo not worth it. Now I have to find $100 worth of amazon sold and fulfilled items. It is just impossible. Amazon items actually suck. Good thing other people sell on here!!!!!

I have had scammers on my phone who were more polite!
Don’t know how many times I have told them I don’t want the services they persisted week after week.
Considering they are trying to sell a service they are the rudest organisation I have ever come across.

Amazon Business customer service is horrible! I signed up a month ago and yesterday received my first invoice. I called Amazon Business to find out whether I could etransfer payment and/or what my other options were. Almost an hour later, I still didn't have an answer. They kept transferring me from one person to another and most of them couldn't speak English properly. One of the reps decided he didn't want to deal with me, so he put me back in queue. I finally spoke with a supervisor who transferred me, as well. I just gave up!!!!! Very negative experience compared to the usual amazing service I get with my personal account!

Coming today, thank you for your order...

Only kidding, thanks for your money. It's coming in a day or 2

Simple

Why is the business version so rubbish compared to regular mainstream Amazon experience? Why do I have to fill out a form with useless details about my Company and no.of employees when I have a simple issue with an order? Why do I have to wait 2 days for an email response? This is 2025 right and real time chats are normal everywhere else? Most of the time no issue but when a problem does arise, you then realise how poor their service is! So high risk and limit what you spend!

I wish I’d seen these reviews before opening my account with them. Painful, diabolical experience. My order has been lost in transit- they told me that themselves. I have to go through 7 cicles of hell to get my refund!! Fill out some reports on their behalf, wait on hold for hours, answer ridiculous questions for the billionth time! I’ve never seen anything like this! Even with Hermes / evri have a better customer care policies, and that says something. Closing my account, not worth my time, money, stress..! They have no idea what customer service means- they take your money, mess you around and keep you waiting for the item that they already know has been lost (stolen!) and then they have a joke at your expense by not refunding your money or making it almost impossible! I just don’t understand the insensitive behind this behaviour and business destroying policies- do they hate their customers??
Their customer service reps have blocked my email address and put the phone down in response to my demanding refund for the order that they have lost in transit!! Is this legal???

Been bombarded with emails and calls to activate Prime and compare prices between business and personal amazon. Activated the Prime and absolutely no difference. After that, the emails and calls stopped and the my emails was completely ignored. Just scammers……

Worst customer service I’ve ever dealt with they run you around in circles promised on email proof of 40% off first purchase then would give it to me when set business account up they just don’t want to know on phone or chat and keep passing you over to someone else normal amazon bend over backwards but business is totally opposite stay away from this scam amazon

Disgusting behavior, I'm sure this is not actually legal!

I have/had an account with them for general business usage. Two orders that I made in my 4 years of having an account for some reason went to the wrong address, to which, as expected, I requested a full refund for the items that had not been received. Six weeks ago, I ordered just over £200 worth of bits from Amazon business, and yet again, they showed as delivered on my account, with no sign of my items.

Before I could even call up to discuss my missing order, I received an email from the ‘Amazon account specialists’ stating that my account had been closed due to breaking the terms of their contract.

With an order missing, and no way of contacting Amazon (as my account had been shut), I’m sure you can understand my frustration.

Having tried to approach Amazon from every single angle possible, I keep getting AI responses to emails/complaints, every time I call they say they can’t put me through to anyone who can handles to closure of accounts.

I tried to appeal their decision clearly asking for clarity and explaining that I still have an outstanding order over £200 that has not been delivered, to which they emailed and simply said they have made a decision to close my account and will no longer respond to emails!

I have tried to write a formal complaint, but yet again no one responds. Surely this isn’t legal?

If anyone has any advice on the next steps, I would be extremely grateful.

was waiting for a delivery to my office, they change the delivery time many times, after keeping me waiting for 4 hours and half, they said ( Delivery attempted today at 8:16 PM ) I was there no one came!
I tried to contact them, but put me in a loop system!

I accidentally converted my Amazon account to a business account :-(. Tried to contact customer service and see if I could convert the account back it was. Service is bad and not helpful, the phone call didn't work either. Dissapioting!

No customer support for Business. Just robotics that send you around in circles. This is appalling Business service. I really don't know why they bother. Zero help when you have issues. I have cancelled my account.

I tried it making one purchase to see how effective it was and whether worth using in the future. They deliver your goods quickly which is a bonus, however problem arose with the laptop and customer service is appalling. Not something to operate a business supply service with. Passed around from assistant to assistant department to department can’t repair or refund just hand you around unhelpful person to person. Terrible terrible service do not use for business!!