Amber Arch Reviews 

I was shopping for a luxury item. I not only got paid for the task, but also got to keep the product. I enjoyed the shop. Instructions were clear and the brief easy to follow.
I have completed a variety of jobs for Amber Arch. I find the staff very helpful. There have been a few occasions when a job has been cancelled at the last minute, but I consider this is due to the client - not Amber Arch.
Money is paid promptly (not so with some agencies). If I am out on a job and need help, I have always found that the telephone is answered immediately and help given quickly (again, not so with some agencies).
I feel part of the team at Amber Arch and hope to do more with them in 2025.

I have had the pleasure of working with this team for a couple of years now, Stephanie and Pamela are always helpful and great communicators. Very approachable and easy to contact if I ever have any problems.

I've been with this company for over 20 years with a small gap. Pam, Steph and the rest of the team are a delight to work with, are patient and are always able to assist with any questions that I've had (even out of hours!!) I hope to work with them for many more years to come. Thanks for all your hard work and happy holidays :-)

I have worked for Amber Arch for several years and always found them great people to work with. Pamela and Stephanie are always friendly and helpful and willing to sort out any queries/problems. Payment has been made on time.

I'm fairly new to mystery shopping, and Amber Arch was one of the companies recommended to me. It's been great to work for them these past few months.

They were quick to give me constructive feedback on my early assignments, and I really enjoy the variety of work offered.

They've been very quick to respond to questions as they've cropped up along the way, and they're also open to feedback too.

I've read through some of the comments left on their Trustpilot page and I would agree with their responses to poor reviews in that all the instructions and asks are clearly laid out in the briefs provided. The team don't mind fielding phone calls if you're unsure of anything.

I'm looking forward to enjoying lots more work with Amber Arch in 2025.

Thanks go to Pamela, Steph and Danielle.

I have worked with Amber Arch for many years. They are a super team to work with. Always contactable on the phone and supportive. I have enjoyed a variety of assignments from them and have never felt pressured to take on any work if I wasn't able to help at the time. Pay is competitive and much better than some other companies and they will support with mileage if able to do so. More than happy to give 5 stars!

I have been working for Amber Arch for a while now (as well as other mystery shopping companies) and have always found them to be very helpful with any queries and pleasant to deal with. Payments have always been within a good time frame too. I would definitely recommend them to others looking to start mystery shopping.

I've been working with Amber Arch for 10 years and can not recommend them highly enough.

I am a mystery shopper with over 18 years experience in the field and have to say that Amber Arch has been one of the best companies I’ve worked with. Staff are responsive to queries, assignments are well paid, I am offered a range of interesting and exciting assignments and I’m given valuable feedback on areas I can improve on. I would highly recommend the company for any business looking for a valuable insight on how they can improve their operation and for any would-be mystery shoppers looking to get started in the field.

I have worked with Amber Arch for many years and I have always found them to be professional and trustworthy. I enjoy a good working relationship with Pamela, Stephanie, Danielle and the whole team. I look forward to working with them for many more years to come.

I have been working for Amber Arch for over 20 years. I enjoy their variety of work enormously and since moving to a very rural part of the country they are always happy to help with additional travel costs if need be. I find the briefs detailed and easy to follow.
It is two way street being a VMS if you follow the guidelines, produce satisfactory work you get paid and if you don’t, you don’t get paid! I tend to do more VMS than report based as I enjoy it more but Amber Arch have a good selection of both.
I tend to deal with Pamela and Stephanie who I think are great and available if you need to contact them in or out of office hours.

I have been working for Amber Arch for a few years. They have been nothing but nice and helpful. They are very trustworthy. So much so, that I never actually have to check anymore that I have been paid. I did at the beginning when I just started. Now I only double-check everything when I count taxes. They have always been understanding even if I was completing the reports a little bit later than the deadline, they never made me feel bad. They are always communicating well. They are easy to contact by email or phone.

I read the last review left by another shopper. Perhaps they might have a bad experience. However, when doing jobs for certain clients we do agree that for some types of jobs, we find out at a certain time in the morning if they are going to go ahead or not. We are the ones deciding to accept these kinds of rules when we apply for work. It is very clear. It is fine with some shoppers and the others that do not like this rule can simply do other jobs instead.

Amber Arch always paid me for the jobs I completed. Some of the clients might take longer to pay but the money is always paid to my PayPal account.

I honestly love to work for Amber Arch they are one of my few favourite mystery shopping companies.

I have worked with Amber Arch for a number of years now. I have never had any issues and find them honest and reliable. There is always someone on the other end of the phone, regardless of whether it is in office hours or not. The briefs are clear and every detail is covered, so I always know what to do! However if I am unsure the girls in the office are always happy to assist. A special mention to Danielle who answers the phone quicker than anyone I have ever known! I love the assignments and would recommend them to anyone.

Excellent people to work for,been working for them for almost 15 years, very few problems, what few problems that occur are comfortably dealt with.
Hats off to Pamela and Stephanie, with the newcomers also very amiable.
Don't hesitate to pick up any offers of work with them.

John McGregor

I had a pleasure to work for this company many times. Always had a very good experience. All my queries were answered and dealt with quickly. Also, never had any issues with payments.
Looking forward to work with you in the future.

I have worked for Amber Arch for a while and they are quite responsive and helpful when needed. I had to contact them a couple of time while on the job and there was always somebody to assist me. The briefs are easy to fallow. I'm not quite understanding the angry comments as if there was a problem, this surely would be explained to the shopper and there is no need to get nasty. I had a one or two job turned down but it was my fault by missing something from brief. As bad as it feels because of my wasted time afterall, it's not the Amber Arch's aim to not fulfill job and not pay their shoppers.

I've worked with this company for 9 years. I've found them to be good communicators and have always been able to get hold of someone over the phone when needed. They have a variety of clients and pay on time.

In my experience Amber Arch are a great company to work for. The briefs are always clear and the pay is really good. Most importantly for me, they always answer the phone and help to deal with any brief issues. The staff are always really friendly and professional. I haven't had to chase payment once; they always pay correctly and on time. I would definitely recommend signing up.

Some of their briefs are challenging but I find they are well paid to compensate for this. Pam and Steph are great to talk to and are readily available which isn't the case with some other companies. I don't always get everything that I apply for but I feel like I am dealt with fairly and I can't ask for more than that.

Been working with Amber Arch for almost 10 years and have never had a problem with them. Their briefs are always clear and easy to understand, and they always available and respond quickly if you need to contact them. Fees are higher than many and payments have always been on time. Would recommend to others, particularly to those starting out on their mystery shopping careers.