Amber Arch Reviews 

I have been mystery shopping for over 10 years now and Amber Arch are on a par with the best Mystery Shopping Companies to work for.

The journey is quite simple, anyone starting Mystery shopping needs to start by taking the simpler jobs, follow the clear guidelines and submit their report accurately and timely. This will then build your reputation and reliability to the company and you can then progress onto more complex/better paid assignments.

I have always found Amber Arch to be excellent to work with, their guidelines and requirements are clear and precise. Communication has always been friendly and reasonable if they need further information - we all make genuine errors that can be rectified with respectful good communication.

Special mention to Pamela and Stephanie who tend to be my main contacts - never had an issue, always friendly and professional in all communication.

Payments are made on a regular basis and are normally accurate, any minor discrepancies are quickly rectified.

In summary, ignore the negative comments on Amber Arch.

I've worked with Amber Arch for about 10 years now and can honestly say that I've had very few problems indeed. I've been reading the bad reviews on this website and it seems like the main 2 problems are: 1) Travelling to certain types of jobs where it's not a certainty that the agents are going to be there, the staff in AA office make this quite clear in the brief and so you ought not take these types of jobs unless you're prepared to either stay home until around 11am when the visits are confirmed, or what I do is take the jobs if I'm already going to that area anyway, then it's a nice bonus if the agents arrive and no loss to me if they don't. 2) Complaints that AA are the only company that take a long time to pay, well, that definitely isn't true, I work for around 25 different companies and at least 6 of them use exactly the same payment system, that is, whatever work I do in the month they pay at the end of the following month, so, work done in the first week of the month means I'm waiting around 7 weeks for payment, work done in the last week of the month means I'm waiting around 4 weeks for payment. Most people I know wait at least 4 weeks for their salary so it's not much difference really. The way around this, if you can only wait 4 weeks for your money is to only accept work in the last week of the month. Yes there are companies that pay once a week, or every fortnight, or every 3 weeks. I like that my payments are spread out through the month, it helps me to budget better! Another thing I like about AA is no matter when you call them if you have a question or a problem they ALWAYS answer the call, whereas many other companies NEVER pick up which can be very stressful indeed, you have to leave a message and 9 times out of 10, by the time someone gets back to you it's too late! Keep up the good work Amber Arch :-) Linda

I have worked with the team Amber Arch since early 2019, so well over 5 years now and can highly recommend them as a professional, responsive MS company. In my opinion they are one of the best. They are quick to allocate, pay well — and on time — and are always on the end of the phone (or email), if I ever have any questions or queries. Stephanie and Pamela in particular and all of the team to be fair, have always been very friendly and supportive over the years and it really is a pleasure to work with them.

I’ve been mystery shopping for Amber Arch for over a year now and I’ve found them to be a fantastic company for work with. I mystery shop for a few companies and I would say that Amber Arch are one of the best. The communication from the team is second to none and everyone you speak to is very friendly and happy to help. The instructions on the jobs are very clear around what you can and cannot do and if you are in any doubt, they are always at the end of the phone to help with any questions. In terms of payment, they pay very fairly compared to some other companies and I’m always paid on time (and even early in some cases). Fantastic company to worth with and I very much enjoy completing jobs for them, it’s an absolute pleasure and one I plan to continue for years to come.

I have been a mystery shopper for seven years, working with six different companies. I can confidently say that Amber Arch is one of the best in terms of clarity of information, guidance, and transparency. They ask shoppers to follow straightforward and easy-to-understand instructions. Since joining Amber Arch a year ago, I have thoroughly enjoyed working with the team. They respond promptly to calls and emails, are kind and understanding, and they never delay payments.

I have found my work for Amber Arch to be excellent . They have supported me well, have been helpful if I have to change things, but have always ben open and honest with me. I recommend them highly

One of the best Mystery Shopping Companies to work for. Never had a failed visit- trick is to read the brief fully and ask if you are not sure of anything. Would recommend to anyone wanting to expand their Mystery Shopping range.

Excellent company, easy to contact should you have a question, assignments explained in full and I must say one of the best paid companies to work for.. Thank you...

A company with a small, hard working staff team. Projects are varied and allocation and communication are good. Payment turnaround has always been prompt. Recommend!

I've just read an unusual review on here (Sue) .... that's the fuel for my submission today.

Two Points ....

(1) I feel Sue has something else going on in her life and she has chosen an unusual and public path for venting out her frustrations. My advice though, don't get sucked off in that direction.

(2) I've covered enough of these to comment. These charity assignments are always transparent and consistent with their basic structure of whether they go ahead or not "on the day".
(2a) If the client can't get the charity position covered with staff on the day, the assignment gets either cancelled or re-dated.
(2b) If the staff get moved around and you've already shopped one of them, you don't get sent.

The set up and agreement from application has never been difficult to understand and it's not re-inventing the wheel.

Keep smiling .... life's too short.

I have completed almost three thousand mystery shops both video and report assignments since 2016. Almost 200 of those were for Amber Arch. I have always found them to be professional, understanding and personable. I have noticed some hateful reviews which are obviously from shoppers who did not follow instructions properly. We all make mistakes and once or twice I misread the brief or had technical problems with my equipment, and on those rare occasions the staff always treated me fairly and would try to get the assignment passed by the client, where possible. As a shopper you cant expect to be paid if the client won't pay Amber Arch. As an independent contractor, you have to TAKE RESPONSIBILITY, FOLLOW THE BRIEF AND DO IT RIGHT and you will be paid. I can absolutely recommend Amber Arch if you are looking for mystery shopping work.

I have worked for Amberarch for over 12 years. I have done all types of shops for them, including report-based shops (which I rarely do as I don't like writing lengthy reports). That is the nature of report-based shops, so when I do choose them, I know what is expected. I have done audio visits and video visits, has there ever been a time when there have been issues yes, have there been times when the job has been rejected yes..and invariably it has been my error, I just suck it up and make sure I don't make the same mistake next time. I could make comparisons with other companies but that wouldn't be accurate because each company is an entity in itself, do I like it when shops are cancelled no, but firstly I am made aware in the brief that this could potentially happen and when I'm notified of this I don't want to waste my energy over something I can't control. I find the company very easy to work with, I have always been paid money due, on time. Their fees are similar to those of their competitors overall I would say they are as good if not better than most MS companies.

I've been a mystery shopper with Amber Arch for a few years and have completed many assignments. I have always been paid for the work in a timely fashion. The team are friendly, approachable and helpful. I'd recommend working with them if you are a reliable and professional mystery shopper.

Hello. No complaints at all from me. Cheerful folks in the office who are keen to help and get back to me very promptly if I have any task related queries. Some tasks pay very well for the time needed. A good variety of tasks on offer. I have done over 100 tasks for Amber Arch and none have been rejected. I don't understand why some folks get upset with them as other mystery shopping companies can be really pedantic and that is not the case here. Would recommend.

I’ve worked with Amber Arch for over a year and I am extremely happy with the amount they pay for each job. I believe they are one of the highest paying mystery shopping company in the UK.

I’ve done many jobs for them over the last year and their communication has been great, even at weekends for emergencies. The charities they work with do tend to cancel last minute but this is explained clearly prior to taking the job.

I’m very grateful for the amazing work they do as a whole with a special shoutout to Pamela and Stephanie.

I love working for Amber Arch! I’ve been mystery shopping for 22 years and they are one of my favourite companies! Everyone is very helpful and friendly! The pay is decent and interesting assignments! Don’t pay any attention to to those negative reviews! Clearly didn’t read the brief’s, so their own fault!

I have worked for Amber Arch for many years. I find all the staff lovely and friendly and have a built up a great rapport with Pamela and Stephanie. They always pay on time and are always available over the phone if I have any problems. Communication is excellent. Their work is varied and interesting and I get to travel a lot. I would highly recommend this professional company and lovely staff. I feel very valued as a team player.
Barbara Tetlow

I have been working with Amber Arch for a while now, and they are one of the better MSCs in my experience. They pay well - especially video work - and all my dealings with them have been good. The team is friendly, helpful, and always responsive.

Yes, some of the charity jobs may get cancelled at late notice - it has happened to me a few times - but this is VERY clear on the briefs supplied and that you need to wait until a certain time until you can be sure that the site is staffed that day.

I have been working for this company for many years now and have never had a problem with communication, payment or professionalism. In fact, I would highly recommend them as a company to work for. They are fair and friendly.

Angela B

I have worked for Amber Arch for a number of years and can not rate them more highly. They are so easy to contact by phone or email and the responses are always friendly and helpful, nothing is ever too much trouble. I would highly recommend them.