AMC Theatres Reviews 

You need to reduce the number of ads before screentime...

What a joke. I just bought three tickets using THEIR app and was charged over $2 per ticket as a convenience fee!!! Seriously!?! Never again. I had to use a gift card here - but in the future I will me sticking with Marcus Theater.

Don't use the AMC website to book tickets in advance unless you are perfect and don't make mistakes. My wife booked and paid for 2 tickets for a show and then immediately realized she had picked the wrong day. She requested a refund right away, but they did NOT refund the "fees" only the ticket price. Not cool. Quite the scam.

I always order my tickets online. The last time I had to cancel and did so within the timeframe. They charged me anyway. I disputed this with my credit card company and they closed the case with me having to pay for tickets. I have canceled just recently and have to dispute again with my credit card. This time they sent a receipt that shows I was to receive a refund. Lousy customer service and they obviously don't back up their refund policy.

11/29/24

Head of Customer Relations
Orpheum 7
1538 3rd Avenue
New York, NY 10028

Dear Sir/Madam,

I am writing to express my disappointment and frustration with my visit to the Orpheum 7 location at 1538 3rd Avenue, New York, NY 10028 on Sunday, November 24th, 2024. I was accompanied by my sister. As loyal patrons of this theater and AMC in general, we have never experienced such issues. Considering the highly anticipated release of two major box office movies on the same night, I expected better preparation to accommodate the packed theater. Unfortunately, our visit was marred by several problems that detracted from our overall enjoyment of the movie.

The following problems caught my attention:

1. Insufficient staffing at the concession stand led to extremely long lines, causing inconvenience to many patrons.
2. The concession stand was dirty on both sides, with garbage visible under the feet of the staff behind the counter, posing a potential work hazard.
3. Overflowing garbage cans were a common sight throughout the theater.
4. The bathroom was filthy, lacking soap for handwashing and running out of tissue paper.
5. Only one bathroom was operational, resulting in long lines and wait times.
6. Many seats were broken and dirty, compromising the comfort and safety of patrons.
7. Shockingly, there was no security check or bag check upon entry, which raises concerns about safety and security.
8. Furthermore, the seat mapping for the Gladiator movie was inaccurate, specifically for seats M5 and M6.

I hope you will take these complaints seriously and take immediate action to address these issues. I would appreciate a response regarding the steps you will take to improve the overall experience at the Orpheum 7.
Sincerely,

Vanessa

We preordered the wicked bucket on the AMC app and when going to grab our order on the shelf where they keep preorders our popcorn bucket was missing (paid almost 20$ for) and one of our candies were not in the bag. Upon realizing this the movie was already starting so we ate the popcorn out of the regular bucket they substituted and were just going to get refunds after the movie. After the movie, we walked up to the counter to get our refund for the bucket and candy and the manager told us he could only refund the 6$ candy and not the bucket. Even though we specifically preordered the bucket, they ran out so now we don't get our money back or the popcorn bucket. Also not to mention when we went to the bathroom after the movie there was no toilet paper but a mysterious red liquid spilled all in the sinks which had not been cleaned. Pretty ridiculous amc.

AMC Marketfair 14 in Fayetteville NC. The female bathroom was filthy. There was popcorn thrown all over the floor outside the bathroom. The bathroom seemed unkept. There was tissue all over the floor, the soap dispensers broken. I was expecting better.

I recently took my kids to see Moana 2 in 3D at this theater, and the experience was incredibly disappointing. First, they didn’t have 3D glasses available, making it impossible to enjoy the movie properly. Then, I tried to buy popcorn before the movie started and was told to wait 25 minutes as they were out. After waiting, I got back in line only to be told it would be another 25 minutes. When the popcorn was finally available, I had to wait in yet another line to purchase it.

The lack of preparation and organization completely ruined the experience. A movie night is supposed to be enjoyable, but this felt frustrating and unprofessional. I won’t be coming back to this location anytime soon.

Scam! "Convenience" Fee? Really?! Who is it Convenient for? Not for us.

Harry P is still not cleaning he left it dirty high side counter, high side slush sticky and high side 3 freestyle left it dirty also napkins all gone he didn’t stock all up he left it empty straws all gone he needs to stock all up right away. Somebody needs to teach him to clean fast I’m very disappointed at him

I recently had a bad experience because I found everyone to be working there rude and intolerable. I do not recommend going here to watch movies.

Stephanie was wonderful and so thoughtful! She went out of her way to give my daughter a photo card of her favorite artist, and my daughter was beyond excited!

Stephanie Pagan in Port Chester

Steph is SPECTACULAR!! 😁

Great to see so much lively enthusiasm and positive energy, with her amazing Customer Service.

Stephanie makes a special effort to make all theater guests feel welcome.

Stephanie deserves a big raise! 👍

I was accused of having my genitals out during a movie and me, my girlfriend and her 14 year old daughter were asked to leave. Won't be going back to any AMC theater.

I like my local theater a lot! Great seats.

Stephanie and Will were wonderful in assisting when we had some issue with the ticket. She directed us to the proper Channel and we were help immediately. The AMC Port Chester 14 has been a fantastic experience and will definitely recommend.

Do not get a gift card. You can’t book online (won’t be able to reserve seats). They ended the online help department. I chose to get tickets when I arrived, but there were no more seats available for two people to sit together.

There’s a whole indiscretion that I will not get into here, but I have been going through “amc customer service” & not getting serviced for 4 days now. Just smearing the crap that is this experience over my entire week.
If you want to find me & make this right amc, use my reference numbers.

#240817-000870.
#240819-000628.
#240820-000513.

I went to the AMC in Florence Al. I was asked for ID when no one else was. The woman with GREEN hair told me my bag was to big. I looked around and saw lots of bags bigger than mine. The difference was the color of my skin. I am black, was harassed and will be telling everyone who will listen. I will be posting on FB and all the other social media that I can find including the NAACP.