AMC Theatres Reviews 

We went to the Movies at the AMC in Statesboro, Georgia. Knowing this is a college town our expectation is not super high. We have gone to the movies twice in the last 2 weeks. Both experiences we arrived around 15 mins prior to the movie and had to wait in line for over 30 mins because there was no ticket taker at the window. you are required to go to the concessions stand to purchase tickets. When we went yesterday, we missed our movie time and had wait for the next start time. Upon entering the theatre. A good majority of the seats are broken, worn, and stained. Some were roped off they were broken while others were not. The seats are uncomfortable. It seems very little cleaning is done there is an odor. The A/C appears to barely work especially in the lobby area.

this place sucks. no reclining chairs. dirty. terrible. and my straws keep breaking. back hurts already. previews are to long my cup won’t stay in the cup holder. cold in here. many mins past the start time of the movie.

smells like they haven’t cleaned the carpets in a long time,very bad costumer service

Customer service is impossible to contact, and at this point is non-existent. IMAX theater could not show movie due to a power outage--no refund from the theater with the reason given that I bought my tickets online from AMC and not from them. So, AMC got $41.68 from me for nothing. No response to email. No response on app. No person to call because the phone number is just to hear a msg that AMC has no person actually answering the number. Ridiculous and frustrating!

They charged my credit card for a year membership to Stubs Premier which wasn't authorized. Customer Service sends links to AMC streaming and automated email responses.They were to respond with a resolution within 5 days.
They have no customer service.Would of rated a 0 but couldn't.

We went to see Deadpool last night this would be August 3, 2024, and it was about 85° in that movie theater and smelled terrible. I will never ever return to this movie theater. This was a very nice place to go 15 years ago but not now it doesn’t even look like anybody’s vacuum the carpets in the lobby in that entire time not to mention the egregious amount of time it took to get snacks and the half an hour the movie started late……,

Pre-purchased tix for the wrong day. When I tried to get a refund and buy, their system said my order number 864714235 didn't exist; even though I pasted it directly from my email confirmation. The site takes you in circles trying to reach anyone and now I'm out $30. Plus trying to call the theature is pointless as no one picks up! What is happening with this Chain Co?!

We hung around Legends mall before going to our scheduled showing of Twisters. Hubby took his billfold out of his pocket when we sat on a bench in the shade just before entering the theater. Once inside, he realized he had left his wallet, so he went back to look for it, but it was gone. The helpful folks, Donovan and Monique, looked as well, and also called the Legends Security Folks. No one had turned it in the few minutes we had been in the theater. As we were calling to have holds put on hubby's credit cards, Monique ran over and said someone had just turned in a wallet at Security, asked hubby's name, then confirmed that someone had turned in his wallet. We planned to pick it up after the movie, but Donovan (who always does a little dance when he sees us, and he's got some great moves!) stopped us and gave us another dance before we went into the theater. Such people make our experiences at the Legends AMC theater well worth going as often as we can!

Movie theater has electrial issues, and is unable to play the movie. That's understandbale, things happen, although what happens next isn't understandable. I can't get my money back, only via a gift card. AND the giftcard isn't for the full amount I paid, they withheld the convenience fee thats charged when purchasing the tickets DIRECTLY. Not sure i understand the concept of a convenience fee, when its not refunded when the consumer cannot watch what they purchased.

Blackout and no refund... What a scam. Sat and waited for twenty minutes just to get half of the cost on a giftcard... Yay

Ok snacks have always been expensive. But it cost us $60 this trip and only got a bucket, bag and 3 drinks. But then receipt printer was broken and they charge extra for the popcorn bucket lid. I was very tempted to give instruction on the use of the bucket lid.
That lid was just adding insult to injury.
This is why you are losing customers to home movies.

I have been an avid AMC customer since I was a child. I loved to going to their theaters and in the past I have never had an issue with their customer service. However, AMC's new customer service policy needs to be revamped. There isn't an effective way to communicate with them. They have customer support online. However, I have sent over five emails and have yet to hear a response from them. They have a customer support number that when you call it it states, it no longer has people to answer your questions and please refer to the online support. In addition for two days I have been trying to purchase tickets and their website keeps giving me an error message and continues to charge my card, but the seats I have chosen are still available. I have sent in a screen shot of the error message, I have communicated that my card has been charge six times, I have communicated the seats chosen are still available, and I have yet to hear a response from them. This is their Kabuki Theater 8 in SF, CA. This situation is extremely frustrating. Their response, which has been no response, is very telling of how they view their customers. I hate that this is how my relationship with this company has to end. I really did enjoy them in the past.

I never go to the movies but my daughter wanted to go and let me say I usually only write good reviews or just skip this part but this was awful . The food I got sick from . Pretty sure it was the Mac and cheese bites and the movie theater was dirty and the seats squeaked the whole time! So upset..

Highway robbery to charge a 15 percent ticket issuance fee when using their own app, unless you pay an extra annual fee to join their club. They're already making money by having you do the work that they used to pay an employee to do.

The exorcism movie sucked, it wasn’t scary at all! The sound effects were really good, but the movie sucked, it wasn’t scary, please make movies scary that are scary movies!

As I’m sitting here for a 11:45am movie it’s now 12:10pm and I’m still watching ALL the BS advertising……
This is why I rarely goto a theater to watch a movie………

This will be the Demise of All Movie Theaters

So Much More Convenient and Less of a Hassle time waste watching a movie release a month later at Home on Netflix 🫨😉🥴

When I arrived at the AMC in Springfield PA with my date for theater 6 and seats D9 and D10 both seats were broken and all tore up so we were very upset with our visit.

soooooo basically this really rude employee did not let me and my sister into a movie even though we showed her id and she was being very very rude and i don’t appreciate her disrespect i payed money for the movie then wasn’t able to go in.

Beware. They changed their app to where unless you pay for their service, you’re charged a $4.38 convenience fee for buying a ticket online or on the app, which they WILL NOT refund if you refund the ticket. Total rip off! I was on the fence about returning to the theater. This keeps me out. AMC is another company price gouging customers.

Amc's customer service is unmatched.
My tickets were duplicated and I didn't realize it until after the show, tickets were refunded no questions ask.
2nd experience. Our 3d movie was glitching so they played the movie in 2d and everyone there got a refund.
3rd experience. 1 hour befor show time I had a vet emergency so I had to cancel our tickets, I requested a refund and it was immediately refunded.
Amc is top tier. Seating is so comfy and relaxed. Temperature in theatre's is always perfect, movie quality is very good. Me and my son visit every Tuesday with AMC Stubs, we love low cost movies, the amout of rewards we receive and the saving on snacks and drinks. If you frequent amc, stubs the way to go, with rewards and saving the membership pays for itself in no time
Shout out to Fernando from Facebook customer service for helping me. You're the best