American Tourister Reviews 

I bought the Medium size suitcase from Costco (Not cheap) a month ago. I have used it once handle broke, one wheel buckled and the zip on the inside cover broke. Please don't by there American tourists suitcase it just rubbish.

My daughter is very happy with the nice colors and models of AT.

I’ve called them about ordering two suitcases a week before they went on sale. They of course didnt tell me and now they wont reimburse the difference - even tho there was major problems with the delivery, I only received one of the two ordered - so at a time when we’re all trying to do our best to reduce our carbon footprint, AT asks us to return both suitcases and reorder them to get the $100 discount ! Disappointing.

Es una ESTAFA.
It's a SCAM.
I placed an order at Christmas time.
And they tell me they can't send me the order because there's been a price error.
It's nothing serious.
I don't recommend it.

#AmericanTourister (Samsonite)
Pessima Esperienza.
Nonostante sia un marchio che si definisce leader del mercato, blasonato, caro, si spacci di qualità altissima lo sconsiglio assolutamente. Trolley acquistato da pochi mesi e usato due volte, si rompe il manico scorrevole e in negozio pretendono garanzia e scontrino fiscale. Dopo pochi mesi… Per legge basta il pagamento bancomat.
Ho avuto un problema al manico con una valigia #Carpisa dopo più di 10 anni e me l’hanno riparata gratuitamente e senza pretendere ricevute in un negozio che non é nemmeno nella mia provincia.
La serietà di un’azienda e la responsabilità verso le proprie creazioni sono la miglior pubblicità.

#AmericanTourister (Samsonite) Bad experience. Even though it is a brand that defines itself as market leader, famous, expensive, and claims to be of very high quality, I absolutely do not recommend it. Trolley purchased a few months ago and used twice, the sliding handle breaks and in the shop they demand warranty and receipt. After a few months... By law, debit card payment is sufficient. I had a problem with the handle with a #Carpisa suitcase after more than 10 years and they repaired it for free and without demanding receipts in a shop that is not even in my province. The seriousness of a company and the responsibility towards its creations are the best advertising.

Handle snapped off on the second time of use. Bought the 69cm Curio in Turquoise for a trip to Europe. When preparing for the second trip with this luggage the handle on the top of the case snapped leaving only the one handle on the side for the bag tag. Upon arrival at the destination, the second handle snapped.
The interior lining tore at the corner of the zipped compartment on the first trip before I even left home.

Its impossible to contact them. Very bad attention and finally they didnt resolve my problem. Dont waste your money in this company!

They cancelled my order saying that the price on website was a mistake. In the same email they offer me to buy the same suitcase for 10 times more. Crazy guys.

I bought a suitcase from them less than one year ago and I have taken the suitcase on two trips In The US and it’s falling apart. I’m so disappointed because it wasn’t cheap.

They cancelled my order without any explanation

I bought two suitcases, a 102 liter Linex for 100 euros and a Spinner 77 for 167 euros. The latter is more expensive because it is very light. After two years and traveling the same amount, the Spinner 77 is destroyed, the seams of the zipper are breaking because it is exposed, one zipper has broken because they are thinner than normal and inside the fabric has split in two places because it is finer. They reduced the weight by making everything more fragile and I have paid more for a suitcase that in two years has been broken and my partner's is like new and Samsonite Spain does not want to take care of it. I will never buy anything else from Samsonite or American Tourister in my life, they sell garbage for a bargain price and make it in China to top it all off.

Suit case was 200grams heavier than advertised (weighed on three different scales.) Suitcase was delivered with scratches. Customer service is giving me the run around and wanting to charge me for return delivery on a damaged suit case. It's been 2 weeks since I returned the product via post and a refund still hasn't been provided after I've done everything they have asked in their convoluted refund process! Don't buy from the online American tourister store!

BE WARNED WITH RETURNS.

I tried to simply return a suitcase with the 14 days policy, returning since my trip was cancelled. Upon requesting a refund and being prompted an email to say a return label will be sent to me via email, 3/4 weeks have gone by. No return label and when speaking to customer service and sending back and fourth emails, they keep saying the "warehouse team" are the ones responsible for processing return labels.

We seem to just be in a massive loop, hundreds of pounds still to be refunded. First interaction with this company and it's just not worth it.. rather find a different company that deals with any type of issue promptly.

Still not resolved!
Order number: UKAT00442725

I ordered a carry-on bag over 10 days ago with a 2-6 day delivery, but I haven't received it or heard anything about the delivery since the day after I placed the order. I've tried to contact customer service through email, but I can't find anyone who can help me figure out where my order is or if it will arrive before my trip (which I doubt).

Bad customer service!

We bought 4 new suite cases and after 1 flight parts of one of the suite case already broke off.

Went back to the store and they forwarded me to the website Support&Go. After filling out all necessary information there was a confirmation there will be contact in 5 days, but that is almost 4 weeks ago without any notice!

Never had such a bad experience, even a supplier of a cheap suite case did send me a new lock within 2 days after the lock was broken after the flight somewhere around 2018.

Update 13-02-2025
Achter the review above, there was finally a reaction from Kees of the service Department in the Netherlands.
Unfortunately, the broken parts we’re no longen available. After a few weeks we got a message that Kees did find Some replacements and needed to make Some adjustments to the body of the suitecase.
This week we did recieve the repaired suitecase and Kees really did a great job.

After all, perfect solution!

Bought a bag which I never received. Now they won’t refund me! I have written to them so many times and it’s still not resolved! Appalling customer service! Don’t buy from them!

I bought an American Tourister suitcase about a year ago and am very happy with it. The 4x wheels makes for effortless gliding anywhere you go and the size is perfect for all airline size restrictions. Durable plastic outer casing plus a variable pull handle.

I brought a American Tourister Jet Drive suitcase 18 months ago and the wheel fell off the fixing screw was inside the lining this so i emailed customer service and sent photos the reply i received was we don't have any spares they would like to offer me a 20% discount off a new suitcase
I found this quite insulting as the case comes with a 3 year warranty
I asked for a refund but as i did not buy it direst from them they refused but if i could get it back to the office in Maidenhead at my cost they would look at it
What the point if they do not have spares it would be a waste of my time and money

I loved my carry-on suitcase... until both wheels broke off and the shell of the exterior started cracking after less than 2 years of use. I don't do anything besides normal travel with this suitcase. This has never happened to me before with other brands. I filled out repair forms and paid $15 to mail off my product to the warehouse only for them to tell me they were unable to do anything for me. They offered to recycle my bag or send it back so I opted for them to send it back, but I now have a suitcase I'm unable to use. I would NOT recommend American Tourister as they don't seem to care about the quality or longevity of their product nor about helping the customer once they have purchased it. I will be telling my friends and family as well.