American Tourister Reviews 

Avoid American Tourister at all costs .......

Purchased an American Tourister Summer Session Medium Size in March and on first use in May the material near the 'protective' corner edgings was damaged in 2 places. The rubber strips along the edge which should have provided protection were actually below instead of proud of the sides meaning they provided no protection whatsoever and therefore any sliding motion against the side would easily damage the material - which it has. Pictures were submitted and I was asked to return the case which I duly did. This has been returned today with note not repairable and due to third party damage - totally disagree as design and manufacture should have prevented this and will not be buying this brand again or using Luggage Superstore as far too expensive for just one holiday!!!

Zipper broke on our 2nd trip ever, I would not recommend this brand to anyone. Usually I never write a review on anything, but this is just a horrible experience.

First time we used it the zip broke. No telephone number to ring and complain. Do not buy this suitcase!

Bought a set of three Bon Air Spinner cases at a bargain price. They were not my first choice, but I thought they were a reputable brand and the price was too good to miss. Took the large and medium case on a rail holiday to Germany. The pull-out handle on the medium case broke on the first day shortly after we got off our first train. The zips on the large case broke on the second day. The wheels are two small and the cases are not very smooth running. The cases themselves are relatively soft and and flexible. Overall a waste of money even at a 'bargain' price.

The American tourister airconic luggage fell apart on first use. Both our zips came apart and clothing was strewn around carousel. They were not overloaded as they would like to make you think. Lugguage was half filled so we could shop on holiday.
Stay away from this manufacturer, not worth the money

I purchased American Tourister trolley in last June 2023- From Ansar Gallery- Qatar , after few month when I was travelling in some place in Qatar via metro, I was hold my trolley and in hand suddenly trolley wheels run and my trolley fell down from elevator in the metro I was thinked it’s normal before it’s happened with me with some other brand luggage when I seen my luggage there is some body damage on my trolley it was surprised for me the first experience with American tourister was worst, just imagine what they used to make body of this trolley it’s like tree leaf or cheap kind of plastic they used to make it, I visited many times same shops they told American tourister person will call you just you make a complain, i book my complaint after few days I got a call from American Tourister customer support they tolf me there is no any warranty for body I told them how come on the time of purchase your salesman informed 10 years of warranty if anything happened with the trolley then I informed to customer care in Qatar Ms Sujita she told me same then she transfer my call to brand manager Mr Mohamed Akad he told me the same , meanwhile you spend more than 250 QAR and within 2-3 month trolley become garbage back it’s horrible experience with American Tourister and they miscommunicate and provide fake information to the customer I never ever suggest anyone to purchase American Tourister luggage or trolley any kind

They just make the fake advertisement and fake warranty

Thanks
Syed

I should have read reviews first. Sadly, I took a risk that did not pay off. We purchased two suitcases in December 2023 from Kohl's and American Tourister. I used them for one trip and a set of the wheels fell off the suitcase. After contacting customer service I was told they do not carry replacement wheels (seems crazy as I'm betting this is a part of the suitcase that breaks easily) and my suitcase is no longer under warranty (3 months old!). The only way to hope for a fix is to mail or take it to a repair center of their company. There are none close. I can't imagine the cost of mailing would be worth it to fix a suitcase for a payment and then pay to have it mailed back. What TERRIBLE customer service and obviously shoddy craftsmanship. It's sad that the investment I made couldn't even last one trip! Needless to say, a 3 wheeled suitcase is not usable!

After 4 months a wheel disintegrated. Called company and was told they do not have replacement part. It will need to be repaired. The closest "authorized" repair place is 100 miles from us. We can drive it there or ship it there. This is NOT covered by the company. That would be approximately $100.00!!! So much for 10-year warranty.

The missus and I bought two hard-shell full size suitcases to use on our yearly vacation to Colombia. They were subjected to two stops each way, four total airports. First year, they were used for 1 roundtrip and held up, no problems. Next year, the plastic around the caster on one suitcase completely cracked on the outbound flight and was hanging by a thread when we picked it up at baggage claim. It was a joy, (NOT) to try and wheel thru customs. The suitcase was loaded to a NOT unreasonable 32.6 pounds... what I would consider a normal carrying capacity.

With some epoxy and half a dozen strategically placed screws we were thankfully able to make it home but in the process of doing the repair myself I voided the warranty. Imagine the task of finding a warranty center or SOMEONE who could effect a fix in a language not your own while toting around a full-sized suitcase in a city you're barely familiar with. Not a fun way to spend your vacation.

Yesterday we arrived home after a trip to Mexico on a on a one stop roundtrip and you guessed it, the other suitcase had similar caster failure. This after a few trips.

I have read some American Tourister luggage reports about successfully surviving 670 trips or some such nonsense and the only way that might be possible is if it was a lightly packed carry-on. Baggage handlers, as anyone who travels knows, are gorillas.

In conclusion, if two identical pieces of luggage, cannot last for more than a few trips, its junk. Plain and simple. The plastic is flimsy and the area of the suitcase where the casters join the case are the Achilles heel of this product. A full size suitcase, with a normal load, simply will not last more than half a dozen to a dozen airport handlings.

Do not believe the hype about what great value for money American Tourister luggage represents, it doesn't. Read their warranty carefully. They don't cover damage by handlers thus rendering the guarantee entirely useless.

Bought an American Touister - first time - looks great ; PIECE OF JUNK!! First trip : the entire plastic housing and wheel cracked off ! Not usable ! American Tourister has already given me a pathetic run around ! First time and Never Again Customer !! Beyond disappointing !!

Suitcases look good but are of inferior quality. Mechanism break easily. The customer service is simply unavailable. Never pick up, never answer emails, repairs are referred to a third party company in Maidenhead which is equally unresponsive and hard to figure out how to get the suitcase to them. I thought I reached the pinnacle of bad customer service with British Airways, but American Tourister is FAR WORSE. Never ever buy here again!

Thats a really bad experience to buy a luggae bag from american tourister and its getting destroyed in just first traip from india to paris not even in 1 week like just in 3 days. One of the four wheel broken during the trip.
And the greatest thing is i have just bought it on 5 jan and took the first flight on 6jan and its wheel breaked on the same day. I mean thats really a bad quality product.
Really why is this company making there coustumers fool buy giving them 3 year warranty.
I m very disappointed and suggest not to ever buy any stuff from this brand.

Wish I had read these reviews instead of the 'best buys'. Brought the Airconic based on some articles.
I got sent out a suitcase with a faulty zip. Complained and have heard nothing from the company for almost a month.

Spent AUD $300 on a curio 80cm hard case. Purchased 6 weeks ago, has been used twice and the zip has broken.. got told it’s cause baggage handlers are too harsh.. well, you make a suitcase for travelling, you can’t think that after 6 weeks and 2 uses that it’s too harsh.. it’s simply not fit for purpose

I've been traveling with my American Tourister red luggage for over 30 years!
From private jets to commercial airlines, and after 30 years barely a few scuffs but no scratches. Handle still strong.
Do your own research about the real customers of American Tourister.
I will try to upload photos of my most recent trip after 30 years with the same big red American Tourister suitcase

I will begin by saying my job had required me to travel a lot and most suitcases (other brands) I’ve had for over ten years before needing to replace. I no longer travel a lot, and purchased the Moonlight 28” hard case spinner suitcase directly from American Tourister. I used it 3 times before it busted. It’s only 6.5 months old, and the plastic cracked around the wheel and it hardly rolls, and is no longer usable anyhow as the plastic is cracked open. It has a 10 year warranty, but when I called customer service they said this doesn’t fall under the warranty and they won’t do anything about it. I wish I hadn’t bought three suitcases from American Tourister, and I would advise others to go with another company with legit warranty coverage/customer service.

American Tourister is part of Samsonite. Bought a suitcase but left it in the attic for first use. Ultimately, the suitcase was used carefully twice for a week in the hope of enjoying it for a long time, but the zipper serrations in the corner broke off and the tab came out. Have to buy lashing straps for the return trip to be able to take the luggage back with me. The quality of the zipper appears to be downright poor. Actions carried out as the lady on the phone asked me to do. Created an account, sent photos to get a standard response: it is out of warranty and cannot be repaired. After calling again, a supposedly nice lady told me to make an effort because the photos clearly show that the suitcase itself is in excellent condition. She promises to call or email me back. 2 weeks later it remained quiet, after which I contacted them again. People are having lunch. Once again I am promised that I will be called back, which again does not happen. Finally I got someone on the phone who told me that she really cannot deviate from the warranty period because if she has to do it for me, then she has to do it for everyone else. It has been stated several times that the quality is downright poor and that leniency would therefore be appropriate. And there is absolutely no dispute that the quality is poor. They know it is so and let the customer suffer. She was able to accommodate me with a voucher for a 20% discount on a new suitcase. Not a cent of mine will be spent on American Tourister or Samsonite. A suitcase with a value of €155 that could not be used normally for less than 2 weeks. I don't envy that customer service lady because what a rotten job that must be to have to deal with the mess from that company all the time. Think carefully when buying a suitcase. My review does not stand alone.
American tourister is onderdeel van Samsonite. Koffer gekocht maar nog even op zolder gelaten voor eerste gebruik. De koffer uiteindelijk 2 x een week zorgvuldig gebruikt in de hoop er lang plezier van te kunnen hebben waarbij de ristkartels in de hoek afgebroken zijn en het lipje eruit gelopen is. Spanbanden voor de terugreis moeten kopen om de bagage mee terug te kunnen nemen. De kwaliteit van de rits blijkt ronduit slecht. Acties uitgevoerd zoals mevrouw aan de telefoon mij gevraagd had. Account aangemaakt, foto's verstuurd om een standaard antwoord terug te krijgen: valt buiten de garantie en is niet te repareren. Na nogmaals bellen verteld een zogenaamd aardige dame moeite voor mij te gaan doen want aan de foto's is duidelijk te zien dat de koffer zelf in uitstekende staat is. Zij beloofd mij zeker terug te bellen of te mailen. 2 weken later is het stil gebleven waarna ik zelf maar weer contact opneem. Men is lunchen. Weer wordt mij beloofd dat ik terug gebeld wordt wat weer niet gebeurd. Uiteindelijk toch iemand aan de lijn gekregen die mij aangeeft echt niet van de garantie periode af te kunnen wijken want als ze het voor mij moet doen, dan moet dat ook voor alle anderen. Meermaals aangegeven dat de kwaliteit ronduit slecht is en dat coulance daarom op zijn plaats zou zijn. En dat die kwaliteit slecht is wordt ook absoluut niet weergesproken. Ze weten dat het zo is en laten de klant de dupe zijn. Ze kon mij tegemoet komen met een voucher voor 20% korting op een nieuwe koffer. Geen cent van mij die ook nog maar uitgegeven gaat worden aan American Tourister of Samsonite. Een koffer met een waarde van 155,- waar nog geen 2 weken normaal gebruik van gemaakt kon worden. Ik benijd die dame van de klantenservice niet want wat een rotbaan moet dat zijn om de rotzooi van dat bedrijf almaar op te moeten vangen. Bedenk goed wanneer u een koffer koopt. Mijn review staat niet op zich.

I'm glad I read these, I won't waste my time with them. I'll just buy another better product. This is how you lose customers jaggofs. I have picks of how the wheel just fell of and out of the luggage. The whole damn wheel just broke off.

Terrible. The case failed within one year (2 trips of purchase). I got in touch with customer services expecting them to rectify the problem and they have obstructed at every turn before finally saying it was my fault. I would find a better manufacturer.

Code stopped working we had to break the brand new suitcase. Sell hamburgers guys not suitcase!