Mike Grezenia's agency is fantastic. Julie, the assistant in the office is superb. And Mike himself equally superb. The cost is reasonable and the benefits of having this agency this company standing... See more
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Our agent, Sally Petty went over and beyond. She is amazing! Great customer service, quick turnaround with all our home owner quotes, great quotes and the very number one thing everyone needs is that... See more
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Bruce Mattey at Randazzo Agency was very helpful and knowledgeable. He assisted my wife Debora and I with setting up the new Auto Mileage program along with Direct Pay process. He explained the whole... See more
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Needing new insurance for our northern Mn property was an ease in processing. After learning our current insurance no longer was going to cover our property , our agent ( Amy Wilson ) said no problem... See more
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Company details
About American Family Insurance
Written by the company
Life’s better when you’re protected under our roof because when you feel totally protected, you can enjoy the dreams you’ve worked so hard to achieve.
Learn More
All your insurance needs, just a click away. Visit our website to learn more about our commitment to inspiring, protecting and restoring what matters most — your dreams.
- Get 24/7 Customer Support
- Learn About Our Coverages, Discounts & More
- File a Claim
- Browse Articles & Resources to Support Your Dreams
Whether you’re looking for inspiration, tips or a community to keep you motivated, we have resources to help keep you on track towards achieving your dreams.
- Helpful Articles for Your Dream Pursuit
- Connect & Engage with Us
- Resources to Inspire Your Community
Protecting what matters most is at your fingertips. Get support anywhere, anytime — especially when you need it most — by downloading the MyAmFam app.
- Manage My Account
- Track Your Claim’s Status
- Set Up AutoPay & Schedule Payments
- View Your Proof of Insurance
- Get 24/7 Roadside Assistance
- Add/Replace a Vehicle on Your Policy
Give the things that matter most the protection they deserve. Get a quick online quote today and get a customized policy to fit your unique needs and budget.
Products
Vehicle Insurance
- Car Insurance
- Motorcycle Insurance
- Boat Insurance
- RV & Camper Insurance
- ATV Insurance
Property Insurance
- Home Insurance
- Renters Insurance
- Condo Insurance
- Manufactured Home Insurance
Personal Insurance
- Life Insurance
- Umbrella Insurance
Commercial/Farm & Ranch Insurance
- Farm & Ranch Insurance
- Business Insurance
- Landlord Insurance
About
Details
We believe your dreams are the most valuable things you’ll ever own. It’s why we work tirelessly to inspire, protect and restore them.
Service Options
- Get a Quote Online
- Contact Your Local Agent
- Call us 1-800-MYAMFAM
Highlights
- Customizable policies to fit your unique needs
- Protection from the unexpected
- Local agents to help guide you through the insurance policy
- Resources and inspiration to help you pursue your dreams fearlessly
- 24/7 assistance and customer care
Profiles
Contact info
American Parkway 6000, 53783, Madison, United States
- 1-800-692-6326
- SocialCare@amfam.com
- www.amfam.com
4.5
Excellent
2K reviews
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All my questions were answered
All my questions were answered, the process was easy and I was able to save money with bundling. Thank you!
February 12, 2026
Reply from American Family Insurance
We love having the chance to hear directly from our customers. Many thanks!
Simple process
The process was simple. The agent knew what questions to ask and provide recommendations when needed.
February 12, 2026
Reply from American Family Insurance
Thank you for choosing us to protect your dreams! We appreciate your feedback and support.
I am a new customer that just joined…
I am a new customer that just joined American Family in February-2026. I was so fortunate to have Marissa Waddleton as my agent. She was so thorough and knowledgeable and answered all of my many questions. I can’t say enough about her sweet spirit and never once did I feel that I was a bother to her. It’s so refreshing to encounter a person like this in the customer service industry. I know that I am in good hands and I am so thankful that I was able to have Marissa’s help.
February 12, 2026
Reply from American Family Insurance
Hi, thanks for the shout-out! We appreciate your kind words and can't wait to share them with our team! Thank you for being our customer.
Agent that I spoke to was very pleasant…
Agent that I spoke to was very pleasant and knowledgeable.
February 12, 2026
Reply from American Family Insurance
Thank you for trusting us to protect your dreams, Sadika. We appreciate you and your feedback!
The price the staff
February 12, 2026
Reply from American Family Insurance
Thank you for taking a moment to share your experience with us, Norman!
Reply from American Family Insurance
We love hearing feedback from our customers! Thank you for trusting us to protect your dreams, Annie.
No notice or anything about policy
No notice or anything about policy change been with the same company since I was 18 years old only to get a 44 dollar a month price hike and high deductible for hail and wind damage going to be looking elsewhere
February 11, 2026
Reply from American Family Insurance
Hi there. We'd like the chance to learn more about your experience. Please visit: https://cloud.afemails.amfam.com/social-contact to share additional details with our team. Thank you for reaching out.
Unfair Insurance Price Increase
I have been with them for over four years. They were very good to me and gave me a good price too. However, in September 2024, they told me that the price had gone up and everything was doubled. For example, I was paying $111 for home insurance, and they increased it to $211.
I trusted them and did not shop around for over a year. Then a friend told me about another company. When I switched, I found that I am now paying $120 for the same coverage.
I feel like they have been cheating me.:(
February 27, 2026
Unprompted review
Reply from American Family Insurance
Hello. We appreciate you reaching out with your feedback. If you have questions, we recommend contacting 1-800-MYAMFAM for further assistance. Thank you.
Reply from American Family Insurance
Hi Steve! Thanks for being our customer. We appreciate your feedback!
Jonee Bauer AmFam Agent -- Excellent!
The Jonee Bauer American Family Insurance Agency really helped us straighten out a mess from a prior agent we had been working with. She not only updated all of our policies, ensured that we had all of the recommended coverage levels, but she also saved us significant money each year from the updates!
January 29, 2026
Reply from American Family Insurance
The fact you've taken a moment out of your day to share your experience with us has made our day! Thank you for choosing us to protect your dreams.
I've been a client since 1997
I've been a client since 1997. Never had any problems.
February 7, 2026
Reply from American Family Insurance
We love hearing from customers like you, Deanna! Thanks for taking a few minutes to share your experience with us.
Condo renewal
My insurance company contacted me 60 days prior to my condo insurance being no longer available. Thanks to Dan and Nikki Dan Stukenberg
at AMERICAN FAMILY INSURANCE AMERICAN FAMILY INSURANCE, everything got sorted out in time to meet my renewal. They are a wonderful agency. Any time I call, I get immediate answers. Great people.
February 5, 2026
Reply from American Family Insurance
We're so grateful for your feedback. Thank you for taking a moment out of your day to get back to us, June!
Todd and others are very friendly and…
Todd and others are very friendly and treat me with respect. I have been with this office back to when Travis Prater was there. Always good service and best price around.
December 20, 2025
Reply from American Family Insurance
Thank you for trusting us to protect your dreams, Deanna. We appreciate you and your feedback!
Steve did a great job explaining my…
Steve did a great job explaining my options and the experience was great!
February 7, 2026
Reply from American Family Insurance
Hi Paul. We're so happy you're our customer! Thanks for passing along your feedback to us.
Great personal care and attention for…
Great personal care and attention for my car and rental insurance needs.
February 7, 2026
Reply from American Family Insurance
Thank you for sharing your experience with our team!
Zachary Bough is GREAT
Our agent Zachary Bough is GREAT! Best experience we've had with an insurance agent. Highly recommend!
February 7, 2026
Reply from American Family Insurance
Your dreams are worth protecting, thank you for choosing us to help you! We appreciate your feedback.
Always a great experience with Sam
Always a great experience with Sam! She has kept up with me for my insurance needs even when I wasn’t with AmFam for vehicle insurance. This made me feel like my business mattered and so did I. Thank you Sam for all the amazing work you do.
February 7, 2026
Reply from American Family Insurance
Hi Claudia! We appreciate you sharing your feedback with us and we're glad to know it was a good experience. Thank you!
Tyler helped me immediately and got…
Tyler helped me immediately and got everything done.
February 7, 2026
Reply from American Family Insurance
We love hearing from our customers! Thank you for taking some time out of your day to tell us about your experience.
Reply from American Family Insurance
Hi Do! We appreciate you sharing your feedback with us and we're glad to know it was a good experience. Thank you!
Dave and his team are the best I’ve run…
Dave and his team are the best I’ve run across. I’m a mortgage broker so have a ton of interaction with insurance companies.
December 24, 2025
Reply from American Family Insurance
You're too kind! Thanks for taking a moment out of your day to tell us how we're doing.
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