Serena Jenkins deserves a medal! She never once made me feel a bother. She was a very nice lady.
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Positives- staff are helping me become more independent and confident also help me with my batch cooking when I’m feeling well and take me for activities which helps my mental health. Care staff... See more
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AMG has been excellent. Carers have arrived as expected and been efficient and friendly. One carer in particular, namely Susan P, has been brilliant. Not only is she meticulous in all that she does,... See more
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My mum was discharged from hospital with care package with amg. The first time carers were harley and morgan. 2nd time Lisa sharon leah and Wendy. Absolutely amazing. Caring proffessional . Treated mu... See more
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Company details
Written by the company
AMG Nursing & Care Services is a trusted provider of high-quality domiciliary care across the UK, with over 40 years of experience delivering compassionate and nurse-led support. Established in 1985, AMG has built its reputation by tailoring services to meet the individual needs of service users, empowering them to live comfortably, safely, and independently in their own homes. We specialise in a range of care services, including personal care, complex care, palliative care, and live-in support, all delivered by highly skilled and dedicated healthcare professionals. Our team is committed to upholding the highest standards of care, ensuring each service user receives not just assistance, but compassionate companionship. AMG understands the emotional and practical challenges that families face when seeking care for loved ones. That’s why we focus on providing peace of mind through personalised care plans, regular assessments, and ongoing family involvement. We pride ourselves on creating a supportive environment for both service users and their families. Our branches, located across 8 key areas—Burton-on-Trent, Chester, Chesterfield, Crewe, Lincoln, Nottingham, Stone, and Wolverhampton—are staffed by local experts who know their communities well, ensuring responsive and tailored service delivery. We are committed to making a positive difference through excellence, compassion, and reliability.
Contact info
United Kingdom
- www.amgnursing.com
4.3
Excellent
66 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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At 8.00 pm on Monday 29 March 2021 I telephoned my sister and we enjoyed a conversation until at 8.15 two AMG carers entered her flat and her bedroom unannounced and grabbed her and tried to make her stand up and walk. The phone remined on in my sister's hand for the next 15 minutes so I heard everything that ensued. My sister protested vigorously, screaming “Put me down” and “Help, Help” at the top of her voice repeatedly. Eventually the phone was cut off. Once the paramedics had left my sister phoned the police, who attended but could not enter the building and therefore contacted paramedics. Paramedics arrived at the flat and gained entry to my sister's flat. They reported to me that her incontinence pad was soaked, the bed was soaked with urine, and the flat smelt strongly of urine. Clearly the “carers” had done nothing regarding my sister's personal hygiene or the state of the bed. The paramedics then removed her back to hospital so that her urinary infection could be further treated. I complained to both the head office and to the Chester branch of AMG but neither place had the courtesy to even acknowledge receipt of the complaint.
April 12, 2021
Unprompted review
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