AmiAmi English Reviews 

My roommate and I had accounts, obviously the same address different people. This was apparently against their policy, told us we needed to use one account. Closed hers and suspended mine. She lost out on pre orders that we couldn’t get back because they were sold out. Because MY account was suspended, I asked my girlfriend to create her own account, under her address and in her name because things were going up for pre order that I could not order due to my ridiculous suspension. Alls fine and dandy, till an item comes in for her account, she pays it right away. Next day, order is refunded, her account is closed and with no reason given, I check my account to write to customer service. Come to find out my accounts been closed as well. I had close if not more than $2000 in pre orders. Never seen a company refuse business like this. Even when my roommate had her account, we never had orders for the same product, so there were no limits on items being broken. Shocked at their responses truly.

It was my favourite place to go to preorder and figure everything else but now buying from them is impossible if you live in Italy. The only two available shipping methods are Surface Parcel or DHL. This leaves you with the option to "choose" between affordable but slow shipping (really slow since Italy has one of the worst national shipping service and we are past the 6 months wait) or a crazy DHL rate that costs more than whatever needs to be shipped. And while no one can blame Amiami for the pandemic or for the shipping suspension put by Japan Post, it's ridiculous that a big company like Amiami can't find, at least for the time being a way to ship with FedEx (whose rates are high but at least affordable) like other Japanese shops do.

I pre-ordered a figure about a year ago, and was super happy when it was finally released and ready for shipment in October 2021. I decided to go with DHL - my mistake. DHL didn't come by my place, instead noted down that my flat couldn't be found (... I received a package just two days prior) and immediately returned the parcel to Japan. What followed were unbelievably nasty experiences with DHL's customer service - and since they didn't bother to deal with my case and basically told me I was the one at fault, I decided to let AmiAmi know about the company's poor handling of my order. I gave them as many pieces of information and evidence as possible, and the AmiAmi customer service told me that they would get in touch with DHL and the Japanese post to sort this matter out. After not hearing from them for a while (which was fine with me), they finally got back at me with a mere two sentences, simply stating that DHL couldn't find my flat (you don't say!) and that I was therefore not eligible for a refund of the shipping costs. No further help was offered afterwards. I have been shopping with AmiAmi for many years, and am very disappointed in the handling of this matter. Thinking about cancelling my remaining pre-orders since I apparently can't rely on them in case anything happens with the shipment. Yes, this may just be a one-time experience but it still leaves a sour taste, unfortunately.

Amiami can not ship the goods with DHL because the goods has battery, but they don't let me know until I email them the date close to the release date. They told me they will cancel my back order. okay I order from other store with DHL shipping service. It is very difficult to understand why other store can ship with DHL. After a week, I checked my Amiami account the back order still exist and I emailed ask what happen with that. And they ask me to go to the website cancel the order by myself. Once I did, they reply my this "Please keep in mind that excessive cancellations can affect your account's standing with AmiAmi, and can result in account restrictions or permanent account closure. We ask that you please be more careful with your orders in the future."

NICE SERVICE

Amiami has some of the worst customer support online. I have had thousands of dollars in products ordered from them in the past 7 years and did not miss a single payment. During covid, the shipping restrictions lead to them holding on packages due to shipping restrictions, they canceled some of my orders that I have already paid despite my multiple attempt of contacting customer telling them explicitly that I do not want to have them canceled. They will also perma ban the customer for anything that the customer did wrong but does not compensate/cooperate when they are the one that messed up.

My mother passed away very recently so I wasn’t thinking about minor things like orders I placed months ago on this site. They decided to terminate business with me completely because of unpaid orders that I would have paid if they just let me add my debit card from the start.
Despite what is going on with me, I’m sure this a problem for many others too
We can’t all predict what will happen to us in the future.
The release dates for this site is so inconsistent too. These items were supposed to released months ago but kept changing.

AmiAmi is one of my top stores to buy figures from. They are always fast with shipment and pack the items well. You know you are getting 100% authentic figures etc. too.

Shipment can be expensive, however this isn't the company's choice, you decide which shipment you'd like and it informs you of the prices. AmiAmi is a store in Japan, so postage to another country will always be more expensive. (Also Keep in mind that they ask you for the postage payment after the item is in stock).

Highly recommended!
All orders received were packaged well.
One of the best shops for figures.

They are the best in figure business.They never let you down

I've ordered two things from amiami now, one was a pre order the other one was an in stock figure. I was really anxious when I saw all the negative reviews, but luckily I've had no problem with amiami. They both arrived pretty quickly, I live in Norway so I'm pretty used to having to wait a while for packages. I also don't think they're expensive at all, maybe I'm just used to living in norway and having limited supply of anime merch, but I don't think they're that expensive. I've had to cancel two pre orders and they did without any problems.

I've researched quite a bit about amiami since there's so many negative reviews on trustpilot but from what I can see almost every collector recommends amiami.

Had to cancel an order because they wanted $10 shipping for a really small figure. Ridiculous. I don't understand why everyone recommends this site. I guess the people who like amiami are so used to throwing their money away at overpriced decorations that high shipping cost is nothing to them. I seriously don't understand the hype around amiami. Terrible.

I've been buying from AmiAmi for nearly 2 years. Items arrive well packaged and I get updates with tracking since I choose DHL. The items are paid in Japanese yen and they accept Paypal so converting currency isn't an issue.

I'll admit shipping can be quite expensive but it arrives fairly quicky. When you preorder items you don't pay until they arrive in store which is handy.

Keep in mind that shipping isn't calculated until your order is placed (or after your preorder items are in stock) and you may pay a tax fee for your Country.

Costumer service have been good when I've needed to ask them questions. I've had responses within 24 hours if I submit a request and there's also been quick replies when using their pop up chat.

I'd just keep an eye on preorders as recently they haven't been invoicing them straight away when in stock. I've had to message them about it but it gets sorted pretty quick. I can understand that the pandemic has impacted staffing.

I plan to keep buying from AmiAmi and hope that this review helps others.

So first of all you cant cancel orders which is annoying. Second of all you cant see the price of shipping until after you made an order. I ended up paying more for a figure that took longer to come from a company with atrocious customer service. I wanted to return my figure, as it looked pretty poor for £80 they would not allow me to, and argued it looked fine. But the thing is she looked ratty and her glasses were like magnifying glasses so it made the figure look wacky as hell. Anyway i know it may not look like the prototype but her looking wacky for that amount if money just sucked. After emails back and forth they agreed to replace her faces and glasses.. AND BILLED ME FOR THE REPLACEMENT!! They looked exactly the same and now i have to try to get at least some of my money back by selling it on ebay.. never using them again! They dont end up cheaper and have awful customer service

I've ordered with Amiami 2 times and most likely will continue to do so.

The things I like about Amiami is that they offer the best price comparing to other websites I know.

There are, of course, things I found complicated in Amiami but still tolerable.
- The shipping price cannot be calculate within the website, I have to confirm the order first and wait for amiami's human staff to email me back the price. I really don't get why would Amiami does this while in other website the shipping cost can be calculated right before I place my order.
- The above also apply with cancelling the order. It is like every thing need human's staff to confirm. This's so weird.
- It would be better if Amiami has the 'notify me by email' when products get restock.

The pandemic began on 2021-03-15 and resulted in a lot of orders being delayed or held up. That's perfectly fine. Let's fast forward a few months later when AmiAmi decides to sign a contract with DHL premium shipping service as the sole bread and winner of their shipping options. You can't ship with any other carrier including surface shipping which baffles me.

AmiAmi has made the worse decision to get DHL as the primary shipping carrier which is among a number of other shipping carriers like FedEx and UPS that are over-charging the customers. You can find a number of articles online about their practices in the last 12 months.

The problem is when the shipping price + customs + duties (taxes) costs about 75% or nearly the cost of the order then what's the point of buying items? I am paying nearly or double the price for my goods.

For example) One of my orders was about 40,000 YEN while the shipping I was quoted was 23,000 YEN which doesn't include the customs and duties which will be 100% added on once it arrives to the United States and then declared and mailed into Canada to my residential address. Expect another $60-100 CAD depending on the value of the package.

Pre-pandemic I would spend as little as $70-100 to ship out 3-4 scale figures but it's since tripled. AmiAmi won't budge on providing other shipping options. They won't allocate space to hold customer orders via their warehouse.

Being a loyal customer for 9 years has come to an end. I cancelled my account. I will use their competitors now to place orders. They have turned into a business that doesn't care about the loyalty of their customers. They have not come up with solutions for the pandemic such as extending payment deadlines but hell if your order gets delayed. That's no problem.

During this time, people have financial troubles and their incomes have been displaced. People ask for extensions so they can come up with the funds to pay for it but I guess AmiAmi doesn't want money. Instead, they threaten on closures on your account. Any extension they can do? 2-3 days at most.

AmiAmi does not understand their international customers nor do they understand that their Japanese market is completely different compared to their international market. How do you operate a business without overhead?

International customers have the burden of paying more and now we are expected to pay almost double for a figure because of their inept ability to work with their customers.

Has taken literally no steps to prevent scalper bots from getting products first. They were all sold out by the time the site stopped giving HTML errors. Not even a goddamn captcha, the simplest countermeasure. Stay away.

Horrible service, servers were terrible with the website constantly crashing and i didn't mange to get something i waited hours for.

a compete waste of time. will not order from them again.

I pre-ordered a figure earlier this year, a long with two small limited edition stickers. On the website they asked if I wanted to ship all three together. And I selected yes. 5 months come by, and they never sent me emails to let me know that there was a delay in the figure. So I emailed them for tracking numbers. I never got any sort of tracking label. They literally kept saying that it "Left Japan, and it's in your country." To my surprise they didn't listen to me and just shipped my stickers separately. So I got them way before my figure. Now fast forward 7 months later. I get a notice from. Amiami, saying that my parcel got shipped back to Japan because it was never picked up. At that point I was furious. Why didn't they send me a tracking label? Why didn't they tell me that it arrived? Why didn't they mail it all together, to my request? The worst of the headache was trying to get a refund. They only accept PayPal. And you only get 60% of the funds back. Will absolutely not buy from them again.

Good prices, and their shipping times are the quickest I have seen, with very professional shipping packaging.

5⭐'s

I bought from them 4 years ago on their ebay page amiami_com in 2017. I paid $20 for shipping and never received the item. (They don't like to use tracking). Turns out my item was sitting in the post office for 2 months and later Amiami tells me because I missed my delivery so many times the item is being sent back and if I still want the item I need to pay them $20 again for the shipping. Later I found out at the post office they put the address incorrectly so it did not go anywhere and was waiting to be picked up the whole time. Remember no tracking. I was annoyed and left them a bad review because they said it's my fault.

4 years later I stumble on an item I want and turns out the seller blocked me. I messaged them why I am blocked and remembered these are the people from 4 years ago. Here's what they sent me.

"If you were blocked by our account staff, we do not believe it would have been done in error as blocking eBay accounts are very rare occurrence and would have required consideration and processing.

We are terribly sorry but please consider purchasing from another store for your anime needs."

I will be happy to throw thousands of dollars at any other company except amiami for something that was their fault years ago and they get mad for leaving a negative review. I wish our relationship did not end like this, I was polite to try and see what was wrong and maybe clear up any misunderstandings. They deserved the bad review because it was their fault and I was not refunded for the shipping. I will be happy to spread my experience to everyone I know. Atleast the company is polite even when they screw you.