AM Home Delivery & Trucking Co Reviews 

272
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, most reviewers were let down by their experience overall. Many customers faced significant delivery issues, including frequent delays, unexpected cancellations, and missed appointments, often due to poor communication. People also reported that services like white glove delivery were not fulfilled as paid, with items not brought to the door or packaging left behind. Furthermore, numerous reviewers experienced property damage during delivery, citing careless handling of items. However, some customers also noted positive interactions with the staff. A few people described delivery teams as professional, polite, and helpful, taking care to avoid damage and efficiently installing appliances. These positive experiences highlighted careful handling and effective communication during the delivery process.

What people talk about most

Delivery service

Clients share negative opinions on delivery service, with many experiencing significant delays and repeated... See more

Service

Customers had negative experiences with service, often citing poor and unprofessional conduct, with some... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising the professionalism and... See more

Product

Consumers find product delivery experiences to be ambiguous, with many reporting significant issues.... See more

Order

Users describe ambiguous interactions with order, with many customers reporting significant delays and issues... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrible unprofessional company. Rude (and creepy) delivery staff. I payed for white glove delivery and they didn't even bother to discar the giant box the couch came in, even though when I purchased... See more

Rated 1 out of 5 stars

This is my second go around with this company since it's who AJ Madison uses, the first item my range I ended up being refunded by AJ Madison after waiting over a month to receive a range I never rece... See more

Rated 1 out of 5 stars

Absolute worst delivery experience of my life. Delivery guys tried to just dump the delivery in my driveway when I had paid for white glove set up. They acted mad that they had to assemble the bed... See more

Rated 1 out of 5 stars

Promised a delivery date and time, so I rescheduled my appointments. The day before called and said a driver called off so can't deliver that day. They could not give me a reschedule time yet. So now... See more


Company details

  1. Trucking Company

Written by the company

Since 1998,In an industry where white-glove service is of the utmost importance, AM Home Delivery maintains its reputation as an expert in the fields of residential and commercial delivery, appliance connection, freight consolidation, warehousing, and general logistical solutions for distributors and e-commerce professionals throughout the nation. Our unique business plan allows us to offer the highest quality delivery services to 44 states and counting.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

272 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(272)

73 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible service

Horrible service, This needed to be assembled, i was down the street and told driver to take package out and get it ready to assemble and he said no and hung up on me, i seen him and honked my horn and called him and again to stop and he hung up. I called the office, one lady picked up and when i was explaining she hung up, i called again and spoke with Diane and she said they cant turn around. I told her they would of been there for an hour or more because i paid for the install. Horrible customer interaction. Sylvester was the drivers name, i dont want him anywhere near my house to my package.

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

AM Delivery is bad

AM Delivery is bad. Today was the second delivery scheduled, but it did not happen

Both delivery men told me the same thing. It's too high, too wide; they need three men. They are playing me, thinking I'm not smart enough to know they can angle the appliance and get it in on a dolly.

I told them that one person delivered the old refrigerator. I tell them they can bring it in on an angle with a dolly and turn it sideways instead of the full 30-inch front. I do not believe they want to do the job...just get paid for driving over to Asheville from Charlotte.

This is the second failed delivery.

May 30, 2025
Unprompted review
Rated 1 out of 5 stars

The WORST company

Bought a cooktop and they took 4 weeks to deliver it, when they said 2 weeks. When they deliver it I was not home, and they did not leave it. I called the delivery company and they are charging us $125 re delivery fee. Then I wanted a refund because I find this ridiculous, and AJ Madison charges you with a 35% re stocking fee. I have a contractor waiting. I called both delivery company and AJ Madison and they both said they would call me back with a solution. NO CALLS OR EMAILS AFTER A WEEK OF WAITING. You are the WORST company I have ever dealt with. You make the world a worse place. Hope you go bankrupt.

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

AM scheduled my delivery for May 6

AM scheduled my delivery for May 6, then called me the day before and cancelled due to their truck having mechanical issues. They emailed me 10 days later to reschedule, stating that it would be delivered on the 20th. Then this morning they called to cancel the delivery, claiming once again that the truck is having mechanical issues. I’ve just cancelled my order and will buy something local. I’m going to agree with all the other reviewers. Just avoid AM Trucking.

May 19, 2025
Unprompted review
Rated 1 out of 5 stars

Shipped fragile cargo upside down, ripped off do not stack cones

I am home delivery drivers came and picked up a $4,000 product from us, ripped off the do not stack cones because they were in their way, flipped the pallet and cargo, and shipped it upside down. Because it's a compressor-based system, is a total loss and because it cannot be shipped even on its side much less upside down. No response.

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

This company is very slow

This company is very slow, refuses to coordinate delivery properly, and is basically incompetent. They scheduled my delivery on a date I told them more than a week prior was not available. When I called them they refused to reschedule delivery for the next day even though the truck was still going to be in my area. I ordered my washer unit on April 3rd. AM Trucking was notified to pick it up from seller onthe 7th, they picked it up on the 11th. It arrived at the distribution center in Colorado Springs on the 15th, which is the date I gave them my availability dates. I called twice more to verify they had mu unavailability dates. The day after my second call I got notified my delivery was scheduled for April 24th, one of my unavailable dates. Now I have to wait at minimum another week for my washer/dryer unit. They refused to allow delivery on the 25th even though the truck was still going to be in Albuquerque. And they started hanging up on me when I called to speak to supervisors.

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible Experience

If you order something and this company is listed as the shipper, cancel your order immediately and order from someone else. I cannot possibly discourage you from using this company enough. This is the slowest shipping company I have ever worked with. Expect several weeks' worth of delays.

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing experience with this company

AM Home Delivery & Trucking is the third party that delivered a couch we ordered online. After delivery, there was a fresh, deep 8 foot long scratch across our hardwood floor, directly underneath where they left our package. But AM Home Delivery assures us they had nothing to do with it...

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding process

Outstanding! First, the communications from order receipt to delivery was really great. Delivery on Saturday as scheduled. The installers, Aerio (??) and his associate did a great job and made sure my four appliances were checked out including them taking pictures.
Very pleased

February 15, 2025
Unprompted review
Rated 1 out of 5 stars

AM Home delivery is HORRIBLE!!!

AM Home delivery is incredibly unorganized, They have horrible communication and it takes 30 days or more to recieve your item. We have been waiting for our washing machine for weeks as it sits at a warehouse 3 hrs from our house. We have been told several times they are trying to find a way to deliver it and it will be here within the week...still no washer!!

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

GOOD experience !

With all these bad reviews I feel the need to leave this good one. Good communication all the way through the shipping service. Delivered on time with a notice before delivery. I had a large TV delivered. They partially unboxed and plugged the set in to make sure it worked. The guys were courteous..15 min. in and out !

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Delivered as expected.

We had a simple task for them: deliver two dishwashers from AJ Madison to Murrells Inlet, SC. The two drivers, Herlyn and Miguel, and the logistics team that got them headed our way, did just that. No complaint here.

January 17, 2025
Unprompted review
Rated 1 out of 5 stars

Patheticly shoddy installation

Patheticly shoddy installation, deceptively try to pull anything they can, appliances arrive dented and damaged, installed appliances not properly installed. Tech arrives with hats that say "time is money", while wasting the customer's time and money for 6 months+.

January 21, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely worst delivery company ever

Absolutely worst delivery company ever. Took them 10 days to pick up my item from
Store. Picked up my item and then it sat in their consolidation hub for 3 weeks. Let consolidation hub in Ga and be transported to
Florida. Been 3 days and still not even to the next hub. Must be on a snails back.

January 16, 2025
Unprompted review
Rated 1 out of 5 stars

Stay Away from AM Home Delivery

AM Home Delivery has had my new appliances in their Tampa, FL warehouse for over 12 days and refuse to call me back to schedule a delivery or even allow me to drive the 3hrs to pick them up myself!! Do not use this company. No customer service reps have any authority to elevate or resolve problems; all they can do is send an email, which goes nowhere or gets results

December 23, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible delivery service

Horrible delivery service. They have had our merchandise in their local warehouse for 10 days and still no scheduled delivery date! Worst delivery service ever!

December 26, 2024
Unprompted review
Rated 1 out of 5 stars

Zero communication

Zero communication. Zero response.
I have no idea if they my order or not.
Reporting them and Mainstreet Liquidators along with Walmart as fraud to credit card company. Worst experience ever. Stay clear of these con-men.

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

Worst deleivery company we have ever encountered

AM Trucking never delivered our couch. We kept being told it would tentatively be delivered the following week, only to have the next week come and go with zero contact from the trucking company. All contact we had was customer-prompted. Finally, after nearly a 3-week delay and constant lying from the company, we canceled our order because we never ended up receiving the couch. I don't know how a company managed so poorly can stay in business.

December 19, 2024
Unprompted review

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