Anastasia Beverly Hills Reviews 

My product was damaged when I opened it unfortunately. I emailed them RIGHT away, they emailed me back almost instantly and sent a new product almost immediately, SUPER friendly, understanding, ect!
AMAZING customer service!!!!

Great customer service! Quick and easy.

Had an issue with the delivery of my order. Customer service handled it quickly and professionally. Very pleased

Item was received damaged. Customer service responded promptly to my inquiry and replaced broken item. Very impressive!

I have been using these eye brow pencils for several years. The product itself is great, but the construction (the plastic casing) of my past few purchases has not held up. I sent a message to the company to let them know and received excellent customer service. Even though I did not purchase any of my faulty products directly through their website, they still offered to send me one free product. And more importantly, acknowledged my message about the recent decline in quality. Very happy to continue using this product and I am hoping that the quality of the construction improves soon.

I bought 2 pencils and one kept breaking. I emailed the company and they are sending me a new pencil.
Great customer service which I love

I received my order, however, one of my single eyeshadows broke immediately. I reached out to customer service and they responded within minutes and offered to replace my broken eyeshadow. They were very helpful and very nice to deal with. Great company with beautiful products and great customer service!

I have asked several times if the lip stain has been discontinued and I cannot get a straight reply iv been asked what colour then replied with the lip gloss saying it wasn’t available in that shade I don’t care what shade has it been discontinued??? I have tried liquid lipstick but it bleeds

I called customer service as my parcel had gone missing. The amazing service I got did not go un noticed and I am so grateful for the woman Busisa who helped me resolve my query in less than 5 minutes. I strongly recommend this company as they care about their customers. Thank you busisa

Fast response and resolve the issue quick and professionally.

I have used ABH products for years. Never ever disappointed. Their shadows are amazing and I own pretty much all of them. If you have not tried their mascara, brow pencils or eye primer. Do it! I love ABH and all their products. Their customer service is the best; truly! I love supporting the brand and will continue!!

Today I received my Cosmos palette and one pan was broken. I emailed them just to let them know this and that I was sending it back. Easy peasy. Within minutes I received an email from them apologizing and asking for a photo. I sent it off and again within minutes they emailed me back saying another was on the way. In this day and age getting a response within a day or two is “normal” so, within minutes is amazing! I’m very grateful for good customer service. Looking forward to playing with my new palette. Thank you!

I was so excited to receive my new cosmo palette! I love me some shimmery eyeshadow so I was totally stoked to try this out! My order came in the mail and when I opened it low and behold it was broken. I wasn't sure how Anastasia would work with broken received items. Inside it looked so carefully wrapped but my box was a little dingd' up. So I messaged customer service and they messaged me back the same day. Once I submitted photos they fixed the solution and told me they were sorry for the inconvenience and they would be expediting a brand new cosmo palate to me. And no drama about returning the broken one and shipping it back out.
The resolve to the problem only took 2 days. Thank you for the prompt and efficient customer service!!!

I ordered a shade of Anastasia's Brow Duo online (from a general online beauty store, not directly from Anastasia). I guessed about the color out of the 11 colors offered; it was OK, but not "quite right." I contacted Anastasia directly. MINUTES later, they got back to me and had me email them a head shot (in daylight). In only an hour from my first email, they recommended a color that proved exactly right. AMAZING customer service!!

I ordered two Cosmos eyeshadow palettes, the colors are stunning. Unfortunately, they got broken during shipping, but the customer service was amazing. They resolved it immediately, which makes me very happy and speaks highly of the company, which always has excellent products.

I recently received an eyeshadow palette and one of the eyeshadows came broken. I reached out to them and within the hour they had reached out to me and had started to send me a replacement. Excellent customer service! Also the shipping was great too very fast for the original package and the replacement will be here in a couple of days too! I’m forever a ABH customer

I received my eyeshadow palette and one of the shades are broken. I reached out to customer service. They reply to my email within a couple of hours, and they replaced my broken eyeshadow right away for me. We need more beauty company customer service like ABH customer service.

This company is very good with getting back to you in a timely manner if you have a problem. I received an item broken and it was for my daughter's birthday and they got right on it and replaced it and sent a new one out. I think they're a top-notch company and I will continue to buy from them.

I’ve only had amazing experiences with ABH. Always fast shipping and great customer service whenever something goes wrong (which is extremely rare for me over the last 5 years). I recently received a new palette which has a shattered shade. I sent an email regarding this to customer service and was assisted with fixing the issue almost immediately. 🙂

First time I’ve ordered from the online store and I won’t be doing so again.

Next day delivery offers on orders over £100……. They don’t honour this. So if you want a quick delivery, spend your money elsewhere. The customer service response when I enquired 3 days after ordering was just to Check the tracking info - not very helpful at all. Maybe one day my order will arrive.

Update
Company replied saying they don’t offer next day delivery on website …..I can’t add a screenshot here so have copied and pasted directly from their delivery info page…

DELIVERY INFORMATION

UK Standard Delivery £2.95 (2 - 3 DAYS)
Free On All Orders over £40

UK Next Day Delivery £3.95
Free On All Orders over £100
£3.95 or free on all orders over £100
Delivered within 1 working day
Applies to orders placed before midnight
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