Huge amount of information but the 'hints' are sometimes wrong (Name, place etc.). To many have just copied off others trees which means that some of the hints are completely 7 utterly wrong - it is a... See more
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Ancestry can be a good starting point but the information it provides should never be taken as certain or 100 per cent accurate Double check what it is providing against other sources or genealogy... See more
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Ancestry is by far the best family history site and the DNA tools are better than say, My Heritage. The quality of trees on Ancestry is extremely poor many "members" do not have trees or have very sm... See more
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I’ve solved the mystery of my paternal grandfather’s identity, with the invaluable help of Ancestry’s dna database. I still have mysteries further back to solve. It would help enormously if I could up... See more
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Company details
About Ancestry.co.uk
Written by the company
Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
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3.5
Average
9K reviews
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A really good family history tool
A really good family history tool. I have been using it for a while now and think it's the best one I have seen and used.
June 10, 2026
Unprompted review
Reply from Ancestry.co.uk
This is music to our ears, Paul! We strive to offer the best and most comprehensive online genealogical database out there, so your kind words help us know we're on the right track. Thanks very much for sharing your experience with us. All the best in your future research, too!
Reply from Ancestry.co.uk
We're glad you found the details easy to find, Roger! We hope you continue to find success through your research!
The provision of DNA with suggested…
The provision of DNA with suggested Ancestors collated with Member trees is Great and a good source of information/
June 9, 2026
Unprompted review
Reply from Ancestry.co.uk
We're glad you found these worked well together in your research! Thank you so much for sharing!
They take money without saying anything
Not impressed that they took the automatic renewal without notifying that they we’re doing so. Totally disgraceful Sharp practice. Then when you give feedback they have a tickbox for automatic renewal and then fake that they’re sorry. Morals of a dodgy porn site
June 9, 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Richard and thank you for reaching out to us with this review. We are eager to address this matter with you and set the record straight. We bill our members according to the agreement made when a membership is initiated. Before a membership can begin, one must indicate that they have read and accepted our Terms and Conditions. This agreement states that subscriptions are non-refundable. To clarify, we send our members a reminder email at least 28 days before a subscription longer than a month renews, in order to give them the opportunity to opt out or update any details which may have changed. We do not issue reminders for monthly subscriptions. If you have a quarterly, semi-annual or annual subscription and did not receive such an email, we'd recommend checking your spam/ junk folder. Sometimes emails can be sent to this folder because of settings on your email account. See the guide we've linked below.
https://support.ancestry.co.uk/s/article/Not-Getting-Ancestry-Emails
Please note that we are not obliged to send reminder emails but we want to give members every opportunity to cancel any unwanted subscriptions before they are charged for another period.
We've linked our renewal and cancellation terms below for your convenience:
https://www.ancestry.co.uk/cs/legal/renewal-cancellation-terms
Poor customer service and overpriced
Poor customer service and overpriced. Would recomend avoiding them.
June 9, 2026
Unprompted review
Reply from Ancestry.co.uk
Hi there, William. Thanks for your feedback. We are very sorry to hear that you had a poor experience with our customer service and feel our platform is overpriced. We always aim to provide top-tier support and great value to our community, so we take this feedback seriously. We would love the chance to make this right—please send us a direct message so we can look into what happened and assist you further.
https://support.ancestry.com/s/contactsupport/
Scam
Just paid for what I thought was a search account but I have to upgrade again to get any information. So paid £10.99 for nothing. Very upset.
June 8, 2026
Unprompted review
Reply from Ancestry.co.uk
Hi there, Nicola. We are so sorry for the frustration and confusion, and we completely understand why you're upset. Paying for a subscription only to feel locked out of information is never the experience we want you to have. It sounds like you may have purchased a basic tier or that there is a glitch in how your account is recognizing your new plan. We want to make sure you get exactly what you paid for. Please send us a direct message right away so our support team can look into your account and get this sorted out for you!
https://support.ancestry.com/s/contactsupport/
Probably the most useless helpline I've…
Probably the most useless helpline I've ever tried - their AI is shocking so I rang their "help"line. All I needed to do was understand why their gedcom file didn't include all the people in my family tree. Was told "it's not our problem". Shocking - I'm going to subscribe elsewhere because of this attitude.
June 8, 2026
Unprompted review
Reply from Ancestry.co.uk
Hi there, Andrew. We are incredibly sorry to hear about your experience with our helpline.
Regarding your tree: a GEDCOM file should absolutely include everyone in your direct file, though it safely leaves out living individuals due to privacy settings. If your file is missing more than that, it is definitely a glitch we want to help fix. Please send us a direct message so a specialist can look at your tree data and assist you with the export. We would love the chance to make this right.
https://support.ancestry.com/s/contactsupport/
No problems
June 8, 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Margaret. Thanks for your review. We are thrilled to hear it has been smooth sailing so far.
Reply from Ancestry.co.uk
Thanks for the recent review Carole and for the kind words! We’re thrilled to hear you found the process easy and that our team could help you along the way. Happy exploring!
an amazing site finding out so much…
an amazing site finding out so much about ancesrtors
June 7, 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Jane. We are so thrilled to hear this! Unlocking those stories and learning about the people who came before us is such a rewarding journey. Keep up the amazing discovery work!
Always satisfies its customers
August 7, 2025
Unprompted review
Reply from Ancestry.co.uk
Hi Marilyn. Thanks so much for your recent review. We are delighted to hear you are enjoying the service so far!
I've discovered lots of very interesting family information.
I have been able to find lots of very interesting and unexpected information about my ancestors. There is plenty of help available if you have a query about family from hundreds of years ago and sometimes even family mysteries are solved.
June 6, 2026
Unprompted review
Reply from Ancestry.co.uk
We're very happy to hear that you've had the opportunity to uncover some facsinating insights in your family history, Valerie. Thanks for choosing Ancestry to help you in your research!
Straightforward and easy to use.
June 6, 2026
Unprompted review
Reply from Ancestry.co.uk
We're truly grateful for your kind feedback, Christine! We hope you've been able to uncover some fascinating discoveries throughout your research. Thanks again! 💚
Your good but some times have problems…
Your good but some times have problems log in
June 6, 2026
Unprompted review
Reply from Ancestry.co.uk
Thanks very much for sharing your experience with us, Patricia. We're glad you've enjoyed building your tree with us, though we are sorry to hear of any trouble with getting logged in from time to time. Where this occurs, we can recommend a few really quick troubleshooting steps, like clearing your cache and/or resetting your password. More often than not, these steps will resolve any login issues. You can find out more here: https://support.ancestry.co.uk/s/article/Signing-in-to-and-out-of-Your-Ancestry-Account
We hope these steps can be a big help moving forward, and we wish you a lovely afternoon as well!
When i first used Ancestry the DNA map…
When i first used Ancestry the DNA map stated various locations around Europe.
I was particularly interested in the Norse countries that my DNA was linked to. Ten years later i apparently have no connection to any Norse countries. How can this change when the DNA originally traced to Norse countries. I think they close their eyes and stick a pin in a map and make up the rest. Make your own minds up and good luck.
June 6, 2026
Unprompted review
Reply from Ancestry.co.uk
Hi there and thank you for reaching out to us with this review. We are sorry for any frustration the updates to your ancestral regions over the years have caused and are eager to address this with you.
It's important to understand that AncestryDNA ethnicity estimates are based on available data and so we are constantly updating results as DNA science improves and more people take the test. When AncestryDNA launched in 2012, we compared DNA against 22 possible regions. Today we have a reference panel made up of more than 185,000 people, representing 146 different global regions. In order to discover where in the world your DNA comes from, we survey your entire genome at over 700,000 locations and compare your DNA to the DNA of people with deep family histories from specific parts of the world. This group of individuals is called our reference panel. Ancestry’s unique reference panel is a collection of thousands of DNA samples from around the globe.
It's important to be bear in mind that estimating a persons ethnicity based on their DNA is still a relatively new science but we are the market leader in the field of consumer genomics and we are committed to continuously improving our members results to give them as detailed an understanding of their origins as we can. With every update we add thousands of additional samples to the reference panel we use to determine your ancestral regions and every time our reference panel grows, this lets us provide results that are even more precise.
For more information on the science behind our DNA test, we recommend reviewing our White Papers, which you can find here: https://support.ancestry.com/s/article/AncestryDNA-White-Papers
DO NOT USE ANCESTRY EVER
DO NOT USE ANCESTRY EVER- DREADFUL EXPERIENCE
Ancestry have been taking money from my account for 4 years without me signing up to anything. When I realised and contacted them they fobbed me off with a 12 month refund as if i was lucky to get it !
I was told their accounts do not go back more than 1 year so further refunds are impossible. This would be a totally illegal way of running a company - accounts do not cease at 1 year - I felt like I was being treated like a fool and there was no escalation process.
I am extremely angry and now I have to waste my time and energy complaining but I feel swindled and robbed.
June 5, 2026
Unprompted review
Reply from Ancestry.co.uk
We are deeply sorry to hear about your frustration and the distress this situation has caused, Maria. We completely understand why finding unexpected charges would be incredibly upsetting.
While our system security requires a user to input billing details and agree to terms to begin a subscription, we sincerely regret any confusion or misunderstanding regarding how these renewals occurred on your account. Regarding our refund window, please know that our support teams are bound by specific system and financial transaction limits, which restrict refunds beyond a 12-month period. We truly apologize for any feeling of being dismissed, as that is never our intention.
If you would like help with accessing your account and the order history, or anything else, please don't hesitate to contact our UK support team through the link below. We are here to help ensure this is fully resolved for you:
https://support.ancestry.co.uk/s/contactsupport
I had been waiting for my DNA results…
I had been waiting for my DNA results for nearly 18 weeks and couldn’t understand as to why I hadn’t received them. On contacting Ancestry.com and speaking to an agent by chat they politely explained as to why I hadn’t received any results because I had not followed the registering correctly. They have now issued me with a new free kit for which I am very grateful.
June 5, 2026
Unprompted review
Reply from Ancestry.co.uk
Thank you so much for taking the time to leave this review, Beejay.
We're sorry to hear that your original kit was never registered, but we're glad that a replacement is now on its way to you. For your convenience, we've attached instructions on how to register your DNA kit online for when you're ready to submit your new sample:
https://support.ancestry.co.uk/s/article/Activating-an-AncestryDNA-Kit
If you need any further assistance, please feel free to reach out to our support team again. Thank you for being a part of AncestryDNA, and we hope you have a fascinating experience!
I have enjoyed learning my family tree…
I have enjoyed learning my family tree and as a member of all the other dna sites this is by far the best
June 4, 2026
Unprompted review
Reply from Ancestry.co.uk
This is lovely to hear, Julie! We strive to be the best and most comprehensive online genealogical resource out there, and your kind words help us know that we're on the right track. Thanks very much for choosing Ancestry to help you in your research!
an interesting experience
June 4, 2026
Unprompted review
Reply from Ancestry.co.uk
We're so glad you think so! Thanks very much for your feedback. 😊
Very easy to use!
The ease of finding records and the fuller detailed content than supplied by other apps. Being able to compare my family links with other users similar results is very helpful indeed.
June 4, 2026
Unprompted review
Reply from Ancestry.co.uk
We're thrilled that you've enjoyed the journey of researching your family tree with us! Thank you for taking the time out of your day to share your experience. We appreciate it!
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