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Anchor Vans - UK's Van Dealer of the Year Reviews 

2,011
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 338 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and professional throughout the entire purchasing process, making interactions completely stress-free. Consumers also appreciate the smooth vehicle handover, detailed communication, and the consistently high quality of the vans available. Some reviewers were not happy with the communication and after-sales support after taking delivery of their vehicles. A few people mentioned encountering unexpected mechanical problems, fluid leaks, and facing difficulties getting prompt assistance to resolve them. However, these situations represented isolated frustrations compared to the overwhelmingly positive feedback overall.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, with reviewers consistently praising their professionalism,... See more

Service

Clients share positive opinions on service, frequently praising the smooth, efficient process and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, noting that buying a vehicle is typically stressful... See more

Product

Reviewers mention positive feedback about product, noting that vehicles arrive spotless, exactly as... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having used anchor vans back in 2020 which was faultless we have just driven back another van today all organised by Calvin a credit to your company for sure .Everything from our initial conversation... See more

Company replied

Rated 5 out of 5 stars

Helpful and stressfree from start to finish,Matthew is a credit to the Anchor Vans Team.Only grumble is no handbook/service book supplied with purchase,and only one key.Been given a number to have an... See more

Company replied

Rated 5 out of 5 stars

Kane made the process and switching between my car and my new van extremely easy, everyone involved in the process kept me updated as things were going and made the process smooth. I would recommend A... See more

Company replied

Rated 5 out of 5 stars

The purchase of our Vivaro van was painless from start to finish. Calvin was second to none, kept us updated during the purchase, everything discussed during the sale was carried out in a professional... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Auto Repair Shop
  4. Car Service
  5. Diesel Engine Dealer
  6. Ford Dealer
  7. Used Truck Dealer

Written by the company

With over 35 years of experience, Anchor Vans has established itself as the UK's largest and most trusted independent used van retailer. We proudly offer nationwide delivery, bringing your next van directly to your doorstep. Experience the convenience of purchasing from the UK's premier used van hypermarket, where quality and customer satisfaction are our top priorities.

We're the UK's Van Dealer of the Year

Written by the company

2024 MotorTrader Independent Dealer Awards
We're honoured with the prestigious title of "UK Independent Van Dealer of the Year," sponsored by Mann Island, at the 2024 Motor Trader Independent Dealer Awards. The awards ceremony took place at the Eastside Rooms in Birmingham, bringing together industry leaders to celebrate excellence in the independent dealer sector. The event recognized the outstanding achievements of independent dealers across the UK, and Anchor Vans emerged as a standout performer in the highly competitive category.
Why buy from us?
UK's largest & most trusted used van retailer. Anchor Vans is the UK's largest and most trusted used van retailer. With our unbeatable guarantees, competitive finance rates, and commitment to outstanding customer experience, we prioritise your satisfaction in every step of your van-buying journey. Same-Day Purchase Hire Purchase Experience the Anchor Vans Difference
Anchor Vans, ensuring transparency & peace of mind.
Comprehensive HPI® Check At Anchor Vans, we prioritise transparency and your peace of mind. Every used van in our stock undergoes a thorough HPI® Check, provided by HPI Ltd. This ensures you’re fully informed about the vehicle's history and can buy with confidence. The HPI® Check examines records from trusted sources, including the DVLA, police, finance, and insurance companies. It serves as your first line of defence against potential fraud, giving you confidence in your van’s history and reliability.

How we look after you

Our care packs are applied to every vehicle sale and is designed specifically for your convenience, peace of mind and represents great value.

Our care packs are applied to every vehicle sale and is designed specifically for your convenience, peace of mind and represents great value.
All of our used vans benefit from a thorough pre-delivery inspection and our refurbishment programme. We pride ourselves on our first-class vehicle preparation. Consequently, if we have missed something we want to pay for it, not you! After the first 3000 miles or 3 months (whichever is sooner) our return-to-base cover expires. but you can upgrade to an excellent 15 or 36-month renewable guarantee for just a few pounds a week. Set a reminder in your calendar or add it to the price of the van on the day of order Our Care Pack is applied to every vehicle sale, designed specifically for your convenience and peace of mind. £299 or £6.79 p/m + VAT Full pre-delivery inspection A minimum of 6 months MOT Arrangement of 12 Months complimentary AA roadside assistance 1/4 Tank fuel from leaving site 3 Mth/3k-mile return to base warranty, whichever sooner

Contact info

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Anchor Vans - UK's Van Dealer 2024

UK's Largest, Best and Most Trusted used van retailer!

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 66% of negative reviews

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4.9

All reviews

(2,011)

312 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and efficient

Thanks Dave, Paul & Steve for providing a professional and efficient service with the purchase and collection of our Kia.
Friendly and just really nice people to deal with!
Good job Anchor Cars, Vans and team!

May 27, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for your kind words and for choosing Anchor. We’re delighted to hear that Dave, Paul and Steve provided a professional, efficient and friendly service throughout the purchase and collection of your Kia.

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish, from our 1st call to driving away in a great vehicle at a good price the next day Calvin’s professionalism and the speed he managed to provide what we needed over a bank holiday was fantastic. Would thoroughly recommend.

May 24, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for your fantastic feedback. We’re so pleased Calvin made the whole process smooth and professional, especially over a bank holiday. We really appreciate your recommendation and hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Chris and his brilliant customer service!

What a wonderful experience we have had today at anchor vans. We came up from almost 2 hours away, and Chris was very welcoming from the start. He was so explanatory about the van. Was very thorough with explaining the process and also the warranty options and care packages also.
I wish we were closer to come back here regularly for services etc, as the environment and compassionate staff are brilliant.
I would not hesitate to recommend Anchor Vans and Chris to anyone! When we need another van, we will definitely be back.

May 24, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for your wonderful feedback. We’re delighted to hear that Chris made you feel so welcome and explained everything clearly, from the van itself through to the warranty and care package options. We really appreciate your kind recommendation and look forward to welcoming you back when you need your next van.

Rated 5 out of 5 stars

Steve was very accommodating and…

Steve was very accommodating and efficient

May 22, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thanks for the 5-star review! We will pass on your kind words to Steve.

Rated 5 out of 5 stars

Great experience and well looked after

May 21, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for your kind feedback. We’re really pleased to hear you had a great experience and felt well looked after.

Rated 5 out of 5 stars

Great sale.

Miles from Anchor vans was exceptionally helpful throughout the whole sale, made every step as easy as I’d hoped it would be. Would recommend to anyone looking for a trustworthy garage.

May 20, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for your kind feedback. We’re delighted to hear that Miles made the whole process easy and helpful throughout. We really appreciate your recommendation and hope you enjoy your new van.

Rated 5 out of 5 stars

Top service

Came to look at van everything was all the same as seen on website was dealt with by Matthew Morris also joined me on a test drive and nothing was wrong.

Also made easy for payments and service was great :)

May 20, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for your kind feedback. We’re pleased to hear Matthew looked after you well and that everything was as described. We hope you enjoy your new van.

Rated 5 out of 5 stars

Steve is a jolly person who is…

Steve is a jolly person who is knowledgeable and friendly, the whole experience is very good

May 20, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for your kind feedback. We’re delighted to hear that Steve made the experience so positive with his friendly and knowledgeable approach.

Rated 5 out of 5 stars

Chris has been awesome

Chris has been awesome, sorted everything

May 18, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for the review! We will pass on your kind words to Chris.

Rated 5 out of 5 stars

Kane was excellent and very welcoming

Kane was excellent and very welcoming. Very slick and easy process. Would advise to anyone else

May 16, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you very much for your kind review and recommendation. We’re delighted to hear that Kane made you feel welcome and that the process was slick and easy from start to finish.

We’ll be sure to pass your lovely feedback on to Kane and the team.

Rated 5 out of 5 stars

1st Class sales and after sales service.

Purchased a Van recently from Anchor Vans, upon delivery a fault was identified. This was swiftly resolved with little fuss or quibbles from Anchor Vans. Top notch sales and after sales service.
A big thank you to Myles and the Anchor Team for making my purchase a first class experience.
I would definitely recommend Anchor Vans to anyone searching for a used commercial vehicle.

May 14, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you very much for your fantastic review and recommendation. We’re delighted to hear that your purchase was a first-class experience and that the fault identified on delivery was resolved swiftly and without fuss.

We’ll be sure to pass your kind words on to Myles and the Anchor Vans team. We really appreciate your business and hope you enjoy your new van.

Rated 5 out of 5 stars

Calvin provided exceptional service and…

Calvin provided exceptional service and we have been very impressed with his attentiveness and professionalism

May 14, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you very much for your kind review. We’re delighted to hear that Calvin provided exceptional service and that his attentiveness and professionalism stood out throughout your experience.

We truly appreciate your feedback and will be sure to pass your comments on to Calvin and the team.

Rated 1 out of 5 stars

Initially I was pleased by the amount o

Initially I was pleased by the amount of stock they had available and felt confident buying a Transit Custom from them. However, problems started very quickly after the sale.
Oil was leaking badly from the engine due to a loose filter, and the van was missing a fuse box cover that I eventually had to replace myself after several failed attempts to resolve it through them.

Customer support became difficult once the sale was completed. The biggest disappointment was finding out the towing information I was given was inaccurate, which left me unknowingly driving outside the legal limit. I would strongly recommend double-checking every detail before committing.

May 9, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

So sorry you’ve had this experience. We have no record of helen mc on our system

Rated 5 out of 5 stars

Great service

Chris was great. Very helpful and made the whole process easy and clear to understand.

May 3, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you, happy driving!

Rated 5 out of 5 stars

Best experience ive ever had…

Best experience ive ever had when buying, absolutely faultless. Calvin went above and beyond to make my new van purchase enjoyable, such a nice genuine guy. Because of Calvin I will be sticking with Anchor Vans for all future work, mots and van purchases. Finally somewhere i can trust

For such a large busy place, its extremely rare in my opinion to receive such a good service with kind, genuine and helpful staff.

Massive thank you once again Calvin if you see this, I'm over the moon with the new van and all your help

Cheers
Jason

May 8, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thanks Jason

Rated 1 out of 5 stars

The overall experience left me frustrated

The overall experience left me frustrated due to unclear communication during the purchase process. I was expecting paperwork to finalize the deal, but the vehicle was sold before I received any updates. Some parts of the after-sales information also seemed inconsistent. Thankfully, I later found another dealership that provided a smoother and more transparent experience.

May 7, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

So sorry you’ve had this experience. We have no record of a Gregory baker on our system

Rated 5 out of 5 stars

Great Service

Chris was great in all aspects of supporting us in buying a new van. Professional, warm and just great to deal with.

May 7, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you Helen! you're very welcome!

Rated 5 out of 5 stars

Simple and cost effective

Simple and cost effective. Chris was really helpful.

May 1, 2026
Unprompted review
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Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for your review. We’re pleased Chris was really helpful and that you found the process simple and cost-effective.

Rated 5 out of 5 stars

Calvin was very helpful and made buying…

Calvin was very helpful and made buying a van very easy. I would recommend anchor vans to anyone.

May 1, 2026
Unprompted review
Anchor Vans - UK's Van Dealer of the Year logo

Reply from Anchor Vans - UK's Van Dealer of the Year

Thank you for your great review. We’re pleased Calvin made buying your van easy, and we really appreciate your recommendation.

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