AndaSeat Reviews 

The seat is really comfortable for my height and back issues. I am 5'1" and I have facet degeneration in my lumbar vertebrae and pinched nerves. The customization is great. The only issue I have is the chair arms don't go low enough for my height so my arms sit a bit high for ergonomic placement and hit/squish under my desk when I get up. I can't tilt them down to solve this because I already keep them backwards to use. Otherwise I haven't had any tailbone or hip pain from long-term seating and that was the most important.

Very comfy. Cloth > leather ez

This is the best chair I’ve ever owned and it’s worth every penny. Extreme comfort. 2 things however- would be nice if it was a tad easier to clean. Also the reclining mechanism is a little stiff sometimes; might get whacked if I’m not careful.

I purchased the Kaiser 3 XL back in October (the 19th to be specific) of 2025. When the chair arrived it felt comfortable. Unfortunately, after an hour or two of sitting, I started feeling sharp pains in my tailbone + sit bone area. I couldn't deal with it anymore and checked the cushion, just to find out my seat-base came defective. There was a rigid and hard internal bar that wasn't properly covered by foam (Located in the Posterior). This led me to contacting Andaseat's customer service about it.

After some back and forth, they finally admitted to it being a defect. Specifically, an internal structure underneath the posterior of the seat-base. They said they'd ship a new seat-base once they're restocked, giving me a deadline of Mid-December. Then Mid-December became December 25th, then December 25th became "January".

They stated there were issues due to the holiday season, which was understandable, but at this point I was rather tired of the delays and having to sit on a defective cushion. Especially unreasonable to have no specifics (i.e Early January or Mid-January) for the new shipping timeline. After some pushing I was able to get the seat-base by January 5th.

I've been using this new seat-base for almost a week and found the foam to be causing severe soreness just like before. So I contacted them for advice on when the foam should be 'broken-in' since I never got to experience a non-defective cushion prior to this one. I even specified in my email that I am not alleging that I have another defective unit. However, Instead of providing a simple timeframe or reassuring me that this is a normal process that is happening, they just said something along the lines of "We've exhausted all options, get a new chair". There was no further contact with Andaseat beyond this point.

So not only did I have to sit in a defective seat for over a month, but now when I ask for simple help/guidance on understanding what is normal for this chair, I'm given a email just stating they've given up on helping me. If this is my experience after spending nearly $500 on a chair, I'd strongly advise you to not buy from Andaseat, I'd change my decision in a heartbeat if I could go back in time.

(Edit: I've been experiencing significantly worse soreness sometime after this review so I decided to check the cushion like last time. Guess what, I discovered not only the same issue on the replacement's seat-base but also a 2nd bar just slightly Infront of it. In some weird twisted irony this replacement is actually exhibiting the exact same defect as my original seat-base (with a little extra). My original 2 star review since I thought they at least tried, is now a 1 star.)

(Final Update: The situation was ultimately resolved through a dispute process with my bank and I received a full refund. It took considerably more effort than expected to reach a resolution. Something to keep in mind when evaluating post-purchase support)

(Response to Andaseat's Reply: The issue I reported was not discomfort on my legs but was identified as a structural problem with the seat base. Internal structure that was felt during normal use. While I still appreciate that replacement parts were provided, the replacement exhibited the same issue and no further resolution was offered after being told all options were exhausted. Additionally, the statement regarding the dispute outcome is not accurate. My financial institution ultimately resolved the matter and issued a permanent refund as of April 21st. I’ve updated my review to reflect the final outcome. Keep in mind, there was no further communication with Andaseat after their original email in which they denied further remedy under warranty obligations.)

[It seems Andaseat is replying with the same message. My previous reply already clarified the inaccuracies in this statement, including the dispute being resolved in my favor on 4/21/26 after the case underwent re-evaluation. I’ve left the timeline and resolution publicly for transparency. To the future viewers, please keep my story in mind!]

Seat could have more cushion for my taste, otherwise I like the chair

The customer service doesn't exist on the weekends if ur chair gets lost in transit

Ordered the new kaiser 4 chair 9 days ago. The status on FedEx was saying that it was waiting for the chair. And even 5 days later, no status change. I reached out to andaseat customer service and still got no response. I honestly was really looking forward to this chair as It seems like a really nice chair but I'm getting nothing it seems like at this point. The shipping expectation I have right now is that the chair is lost and now I'm down $500 that andaseat already charged me for. Like wth, if I knew that the customer service was like this, I would have reconsidered my patronage.

$500 is not a small amount of money and at this point, I don't even want the chair at this point and am now going through dispute claims with my bank to settle this

Status Update: Ended up canceling my order via credit card dispute to get my refund. Ended up getting a chair elsewhere (steelcase leap v2)

Accidentally ordered the wrong chair size reached out they got back to me pretty quick and adjusted the order for me

I ordered a seat for my son for Christmas, the Kaiser 4 6D Armrest Gaming Chair - XL. At first I was upset as it was slated to arrive before Christmas Day but arrived one day after. I feel they could have been more accurate when I placed the order, but the customer service has been great. I wrote concerned about the delay and was offered a substantial refund which was very nice. The chair is great. It came very well packaged as it is heavy for a gaming chair. So far my son loves it and I think this one will last a long time. Good product and great service.

Second one I've purchased - this one for the husband, and he loves it! He's 6'5" and it's difficult to find a great chair for him but we have finally arrived and this is it! ❤️🙏

The seat is comfortable, adjustable, and the color choices are my style. The only thing left that I'd ever want is ventilation. Well done!

I needed an exchange in size, which I contacted via email, the DAY OF I received my chair because there are absolutely no customer service numbers available. I have sent no less than 15 emails at this point begging for a response with absolutely no answer. Now I’m out over $500 with a chair I bought for my fiancée that is still sitting in our living room boxed up and sealed. Seeing the sad look on his face everyday he walks past the still sealed box breaks my heart because their “customer support” is non existent. Extremely dissatisfied.

AndaSeat is the best!!!. We had a mishap( Broken pieces in shipment) Called customer service via email and they rectify the situation. Thank you Great chair for retired hubby and influencer. He loves it

If i could gives this company negative stars i would, Early last year i bought a kiaser 4 because of the bs they say about it. 500 lb weight limit? that's a bold face lie, i had the chair for less than a year before the base broke and now it wont sit flat. I contacted costumer support about my issue and it took them 4 MOTNHS to send me a part not a replacement chair a just a part. This company is a SCAM!, they put false claims on the website to entice people into buying subpar equipment. Do yourself a favor and avoid them at all costs.

Everything was great receiving the item. No complications at all.

got thsis for my 11 yr old boy and he is in love with his chair.

The Chair seems sturdy and I was able to set it up on my own. I would have liked to have caster options for hard wood floors and possibly others. The seat is a bit hard to sit on for a long period of time. I use a cushion and can not get the chair to go low enough to get my legs under my keyboard.

Says shipping time is 2-7 days. It has been 13 days and my order still has not even been shipped yet. I emailed customer support and they have not reached back out. Not the experience I was hoping for.

The chair was well packaged and the box was quite substantial. The shipping took 10 days, though, so I'm not gonna give service more than 3 and a half stars.

The product is pretty nice but I had to file a dispute with my bank to get them to ship it, then when it got here it was broken, so I reached back out about a replacement cover part to which they said they'd ship and then just never replied again and it's been a week!
Response to reply:
Again I'm done arguing with y'all, (especially since this is just a copy and paste response to my other review), emails don't take days to get to y'all (I even had to contact y'all via Facebook to get responses from the support email), and as someone who's worked in both retail and logistics the excuses (blamed weather for not shipping, but it was 65-70° and sunny. I called them out on it and they never acknowledged it) and disregard for my patronage has sealed the deal of me absolutely never doing business with this company again!!! (I will literally go look for a chair at goodwill first)