Banner for AndaSeat

AndaSeat Reviews 

899
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 380 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its comfort and supportive design, often highlighting features like adjustability and magnetic headrests. The quality and sturdy construction of the chairs are frequently commended, with many noting their durability. People also appreciate the straightforward assembly process and overall positive user experience. However, customer service experiences were mixed; while many received excellent support, some reviewers reported unresponsiveness or unhelpful resolutions. Some were dissatisfied with product aspects like armrests not adjusting or being prone to issues. Occasional manufacturing defects complicated assembly, and a few customers received items damaged during shipping.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the comfort, durability, and overall quality... See more

Quality

People report positive experiences with quality, highlighting that many chairs are well-built, durable, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the support as awesome, quick... See more

User experience

Clients share positive opinions on user experience, with many finding the product very comfortable and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The chair is fabulous! I have a short torso so finding a chair I could work from comfortably with L4-L5 pain was paramount. I love how my Phantom 4 Pro is quickly adjustable to any desired position to... See more

Rated 4 out of 5 stars

I am well pleased with my chair. Quality is fantastic. Only issue I had was with shipping. I wished Andaseat offered other shipping options other than Fedex.

Rated 5 out of 5 stars

This chair is amazing iv seen videos of different models people making funny videos with y’all’s chairs. I built it myself when it came in and sat in it a bunch of times, I haven’t even used it for ga... See more

Rated 5 out of 5 stars

The seat is really comfortable for my height and back issues. I am 5'1" and I have facet degeneration in my lumbar vertebrae and pinched nerves. The customization is great. The only issue I have is th... See more



Company details

  1. Furniture Store
  2. Electronics Store
  3. Furniture Manufacturer
  4. Office Furniture Store
  5. Video Game Store

Written by the company

In 2007, we started out with a name and belief inspired by the Spanish expression Anda which means “go on”, delivering the best chairs, desks, and accessories that exceed user expectations. Since then, we have kept pushing the boundaries in ergonomic design and innovation, to make ergonomic lifestyles accessible for everyone. With 17 years of thriving,we’ve grown into a world-leading seating solution brand. As an active force in the esports world, we’ve sponsored over 40 teams across more than 2,000 gaming events. We’ve also teamed up with FlyQuest, Top Esports, NRG, NIP, and other major names in gaming, pop culture, and beyond, presenting exclusive IP editions to fans around the world. With an unwavering commitment to innovation,we’re determined to deliver cutting-edge products with comfort-defining design and features.Stay ahead of the curve with us. Feel free to reach out to our headquarters for further assistance via https://www.andaseat.com/pages/contact-us


Contact info

4.1

Great

TrustScore 4 out of 5

899 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(899)

382 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

This chair sits lower then other chairs…

This chair sits lower then other chairs that fit large individuals. I would say add 2" of height and it would be much better fit for my 6'3" frame. I feel like I fall into the chair and fall out of the chair. Find a longer and stronger strut and this chair would be great. The chair is comfortable otherwise. Review posted on 1/26/26 not sure why review date does not match up.

January 2, 2026
AndaSeat logo

Reply from AndaSeat

Dear customer, we sincerely apologize for the unpleasant shopping experience. Thank you very much for your valuable feedback and suggestions. We have incorporated them into our product optimization considerations. If you require any assistance, please feel free to contact us at any time.

Rated 5 out of 5 stars

I love my Kaiser 3XL

I love my Kaiser 3XL. It is very comfortable, and also quite sturdy.
Definitely something you can feel the quality of.
Their customer support is also amazing. A moving company actually broke a simple button on my armrest, so I emailed AndaSeat for a replacement quote. Instead, they sent me a whole armrest. Completely for free!
I think AndaSeat is awesome for that, and for their quality chairs.

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

Comfortable office chair

Still breaking it in, but so far it’s been absolutely comfortable for long hours of continuous sitting. Super easy to assemble!

January 6, 2026
Rated 5 out of 5 stars

All I have to say is the X-air Rocks

I love the X-air chair that I bought. All the features are great such as the ability to lock the back of the chair into 3 different tilt positions. Plus, when I contacted customer service they responded swiftly and took care of my issue no problem. It has really helped me with back pain.

January 3, 2026
Rated 5 out of 5 stars

Anda seat: great chair and great customer service

I ordered an AndaSeat, and the shipment was quick even though it was on pre-order. But I needed to reach out to AndaSeat on an issue I encountered. They was very quick to respond and I'm blown away by how quickly things was resolved. The Kaiser 4 is the chair I ordered. Very comfortable, easy to assemble, and delivered quickly. Nothing but positive experience with AndaSeat!!

December 18, 2025
Rated 5 out of 5 stars

They are very communicative

They are very communicative. Sometimes you have to wait a little bit for your item to ship out because it’s usually not in stock but they will let you know the exact date it will ship. Their products are very high-quality. I love my brand new gaming chair.

January 2, 2026
Rated 3 out of 5 stars

3 Year warranty not being honoured

Bought the seat in November 2023, still well within its three-year limited warranty. One of the brackets on the side of the seat has broken in half. I created an account on the Customer Services Portal, sent pictures, and explained the problem. My ticket keeps getting moved to be solved, even though I have no contact, no response, no solution from AndaSeat.

I keep replying to the same ticket saying, "Why are you moving the ticket to a solved category when there's been no response and no information, and still there's no response, no information?" I'm trying to escalate using their chat.

The warranty period is 3 years in the US and 2 years in the UK for some reason - can Anda Seat explain why UK is being discriminated against?

UPDATE - I had contact from the UK team, who promised to send out a replacement. Once I get it, I will update my score to reflect the improved service.

UPDATE - replacement received, so the problem is resolved, upgrading to 3 stars as a result (shoul dbe 3.5 really). The chair itself is fine, though the original broke in a place where it should not have (seat bracket connecting it to the back snapped through the welded seam). Nonetheless, service was ok in the end, but had to escalate, including here, and initially could not find the right team. Hope this new chair lasts! Thank you

December 15, 2025
Unprompted review
AndaSeat logo

Reply from AndaSeat

Dear customer, we sincerely apologize for the unpleasant shopping experience. We are sorry that your order has been out of the two-year warranty. We have forwarded your request to our UK team for further assistance.

Rated 1 out of 5 stars

Im 6'7 285 the chair is to narrow

Im 6'7 285 the chair is to narrow, the armrests are built into the chair and dont allow for any movement nor criss-cross seating at all. The lumbar which is why I wanted it hurt my lower disks and no matter how much you move it up, down, inflate, deflate, firm or soften it just doesnt feel right to me. If you are shorter or super thin it would be a good fit. As for the material its a quality chair and was easy to assemble I really really wanted the chair to work but it just isnt a good fit.

January 2, 2026
AndaSeat logo

Reply from AndaSeat

Dear customer, we sincerely apologize for the unpleasant shopping experience. The armrests are not built into the chair and they allow for adjustment and removal. We regret that this chair is not a good fit for you. Had you contacted us, we could have resolved the issues for you. We apologize for the inconvenience caused. We value our customers' feedback and suggestions and are committed to continuously improving and upgrading our products.

Rated 5 out of 5 stars

Super nice chair

Super nice chair. Bought it for my shop I just built. My dad has Parkinson’s and I ended up getting all of his tools and his 62 Impala. Wanted a nice chair for him so I paid up and was worth the money. Nice looking chair too. My dad loves it. Gave it to him for Christmas. Definitely worth the money

December 25, 2025
Rated 1 out of 5 stars

They just stopped replying.

They just stopped replying.

January 3, 2026
AndaSeat logo

Reply from AndaSeat

Dear Customer, We are delighted to hear from you. We would appreciate you letting us know how we can help. If you have any questions, please feel free to contact us. Thanks.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look