Andersen Biler A/S Reviews 

I am very satisfied with the customer service from Kasper Vemmelund from Andersen Biler in Ballerup!
He was very helpful with all the documents especially SKAT registration. He takes a really good care of his customers
5 stars for Kasper🤗

My experience with Andersen Biler in Gladsaxe has been nothing but excellent. As a first time buyer, I was impressed on how they guided me through the process and advice. One person that stood out for me has been Thor B., he was very insightful, knowledgeable, service-minded and very respectful. He has gone over and above for the entirety of the process (pre sales and post sales support). Another person worth mentioning is Gustav - also provided excellent assistance.

The technical support has also been excellent so far, I was in a bad situation and not only did they help me calm down, they also diagnosed the car well and fixed the issue. They even charged the car for me as well.

I will highly recommend Andersen Biler Gladsaxe as my experience has been good so far.

Keep it up guys - you have an excellent team!

Perfekt service og god kakao mens man venter

Hi
I regret to give this comment. Last year, because of the good service I received, I started to pay 99kr for membership every month. But this year, I first booked a date on the website, but I called your company and said that you didn't see my reservation. Then I made a reservation on the phone for car inspection, winter tire replacement, and power balance. I then wrote to mail, I asked how much the tire change + power balance cost, your Service send mail to told me that it is included in the tire change. But when I went, told me that couldn't do power balance because they didn't have enough time , and told me to make appointments to do power balance. Also checked my car and said that the light bulb needed to be changed, and that there was no time to change it. Also told me make another appointment. But we need drive 25min to your company and we also work. My scheduled time is 12:30, but it is 15:40 when I get the car.
My service this year is not very good. I bought my car from your company and I believe in your service, but the experience this year is not very good. Sorry for my true evaluation, and I hope you can understand and improve.

Because when I really felt I need help with a car I bought at Andersen biler. I was referred to some a contractor.

always on time and friendly

Today, I went to one of the dealerships of Andersen Biler, to check what options I have to get my current car exchanged for a newer, max 2-year-old car.
The first person I was in contact with was kind and helpful, but the salesman.... I have no word to describe it. Actually, it's not just him, but the way I was treated, because I'm a foreigner, and I have a foreign, BUT EU driving licence. I wanted to take a car for a test drive, but when they saw my licence, they rejected it, said: the insurance is not covering me. I have driven more than 30000kms in Denmark already, with my current licence, no one had a problem with it. 2days before I was in a non-Andersen dealership, and there they let me try 2 of their brand new cars...

Fin booknings procedure, god flexibilitet i aflevering, super video gennemgang og god service ved afhentning. Dyrt - men dejligt 👍😄

Great communication and sales person actually excited to sell me the car as much I was about getting it.
Definitely recommended.

Too bad I cannot give 0 stars. Our car had no problems, but was taken to Roskilde Andersens Biler for a factory recall, where they had to change timing belt. Apart from changing timing belt, they changed oil pump and many other things.
The day we took our car home, oil started leaking, we called shop they asked to keep an eye. Oil still leaks, they asked to bring it in. They said we apologise that some oil was spilled while poring oil. Our problem continues we take car back to the shop, they lift the car take a 2 min video showing that it comes from somwhere else but they cannot tell. I pay 1.000 for NOTHING! They tell me that I can leave the car and that it will cost me another probably 3.500-4.000 dkk just to find the problem and they have no idea what would be the cost for repair. I go there take my car, because now I really do not trust them. There are no magic, car was fine before arrives at their shop and problems start samw day we bring it home.
I take car to another mechanic, he cleans the engine, starts the car and sees that the oil is leaking where they have changed the oil pump and didn’t sealed it correctly. He sealed it and the car hasn’t had any problems ever since, I paid 1.000. He also took pictures and video to show to the Andersens Biler, so I have sent them all this info, because car also went through synet with flying numbers.
They are denying that they caused the problem and I am really upset with spending 2.000 where in reality if it was’t for them I would have not had that problem at all.
I have a case on them with users rights and if need be I will go even further, cannot stand when people do not admit their mistakes.
This is the worst service I have ever received in Denmark.

I have now sent email with the overview of what has been done to the car.
If the car had a problem before arriving to their shop, why then professional workers would not inform us. Problems started the day we brought the car back and then we had to take it back to them again, where they couldn’t find the problem.
I have to say that I got my money back only because there was an amazing woman from main office of Andersen biler, who treated this case very seriously and I hope that they will pay more attention on this specific shop in Roskilde and their mechanics.

Super tilfreds.. God kunde service..

Location: Ballerup Workshop.
Everyone from reception was super nice and the issue was fixed. I washed the car by hand just the night before. After receiving it, I saw greasy hand marks on the front end bonnet of the car and a new scratch in the lower part of the right-back door (this one I saw after I parked at DTU, Lyngby). I took pictures, of course. I will fix the scratch, and I cleaned the bonnet, but now I have a dilemma: how can I trust the work quality if one did not clean after themselves and/or did not use a proper procedure to ensure greasy hands will not touch the front end bonnet of the car nor one will not scratch the car?
So far I had only very good experiences with the workshop in Gladsaxe. This is the reason why you are not receiving one star.
Strike 1. At strike 3, I will search for an independent workshop.
Thank you and kind regards.