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Andertons Music Co. Reviews 

2,405
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,647 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high-quality products, often noting their excellent condition and setup upon arrival. Many people appreciate the efficient delivery service, with items frequently arriving quickly and well-packaged. Reviewers also highlight the exceptional service and the helpful, knowledgeable staff who ensure a positive purchasing journey. Consumers find the pricing competitive, offering good value for their purchases. However, some customers also noted occasional issues with product condition, such as damage or needing setup adjustments upon arrival. A few other people also felt that delivery could sometimes be problematic, citing instances of delays, mishandling, or items arriving damaged during transit.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the exceptional quality and condition of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, great, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their efficiency, helpfulness, and... See more

Price

Reviewers highlight positive aspects of price, often finding them competitive and a good value. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely high end acoustic guitar bought online with confidence. Packaged well and arrived perfect as ever ( with a free set of strings included) Option to return within 14 days or exchange within... See more

Rated 5 out of 5 stars

I was served by Paul Sandercock whose knowledge was first class. He advised me on some technical issues I was experiencing and was attentive and very professional. I’ve been buying quality products fr... See more

Rated 5 out of 5 stars

With global supply issues and seriously limited availablility of stock for certain purchases, Andertons kept me informed every step of the way and offered options should that have been useful. When de... See more

Rated 5 out of 5 stars

Guitar arrived in pristine condition within a few days of sorting out import duties but unfortunately had some issues with the wiring harness. My local shop was able to get everything sorted for about... See more


Company details

  1. Musical Instrument Store
  2. Drum Store
  3. Guitar Store
  4. Piano Store
  5. Used Musical Instrument Store

Written by the company

For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.


Contact info

Promotion box for Andertons Music Co.

Great Offers On Guitars, Synths & More

Save on guitars, basses, synths, drums & more - new offers every week!

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,405)

1,711 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Service That Truly Makes a Difference

I cannot express in words the exceptional service that Andertons provides. Customer satisfaction is clearly their highest priority, and they genuinely stand by that commitment.

To share one recent experience, they arranged delivery for a specific date, but unfortunately the DPD driver didn't even attempt to check whether we were at the address. Instead, we received a message saying, "We missed you." As it was a Friday, the next available delivery would have been Monday, which would have been too late because we urgently needed the equipment for our Sunday church service.

The team at Andertons went above and beyond. They personally contacted DPD, made all the necessary arrangements, and even paid from their own account to ensure the parcel was delivered the very next day. That level of dedication and customer care is truly remarkable and is a testament to their commitment to serving their customers.

I've never had any issues with Andertons. Every member of staff I've dealt with has been knowledgeable, friendly, and willing to offer honest, valuable advice without any pressure to buy. They consistently provide outstanding service, and I wouldn't hesitate to recommend them to anyone looking for musical instruments or audio equipment.

July 30, 2026
Rated 5 out of 5 stars

Andertons Reliable As Always

Andertons are not always the cheapest but they make it very easy to buy from them. Great website, easy ordering process, good communication and a reliable courier service. The products I bought were also just what I needed, just a quality 9V power supply and some classical guitar strings.

July 30, 2026
Rated 5 out of 5 stars

Excellent customer service

My recent purchase experience was excellent.
From an initial call overseas to collection, Paul in the guitar section was extremely helpful and certainly went above and beyond to ensure everything went smoothly

July 29, 2026
Rated 5 out of 5 stars

Great Chapman guitar.

I recently bought a Chapman DPT guitar from Andertons. It is a really nice instrument to play, nice and light, about 7 1/2 lbs and well made and set up to play nicely. It was delivered within a day and well packaged. It is very similar to a tele with clear twangy single coil pick ups. Also great colour and an epic deal meant it was at a great price.

July 29, 2026

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