Good service. I had some issues with my order. Felix from the customer service team helped solve the issue fast and warmly followed it up. Thanks Felix!
Company replied
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See what reviewers are saying
I purchased a Ferm Living Kona Bookcase from AndLight for over £500. Within a week of placing a dry plant pot on the surface, a permanent dark stain appeared on the veneer — suggesting the surfa... See more
Company replied
Great prices, great service and fast shipping! I received a lamp from &Tradition which was bent, probably something stood on it during transport or it got jammed between some heavy packages. I ma... See more
I Bought a pair of shelves and they were packaged nicely and arrived quickly. But sadly despite the good packaging, one arrived a bit damaged and it was in a place difficult to fix. I reached to the c... See more
Company replied
Company details
Written by the company
ANDLIGHT - Your Home Should Feel Like Home. Hos AndLight forener vi æstetik, kvalitet og funktionalitet i et kurateret udvalg af belysning, møbler og boligtilbehør fra nogle af verdens mest anerkendte designbrands. Vi er stolte af at være en autoriseret forhandler af både klassiske og moderne designikoner - med fokus på både private kunder og professionelle indretningsprojekter. Vores mission er at inspirere og rådgive vores kunder med faglig ekspertise, personlig service og god kvalitet. Med base i København stræber vi efter at levere en gennemført oplevelse fra første klik til færdigt indrettet hjem.
Contact info
Nelson Mandelas Allé 16, 2450, København SV, Denmark
- 44 44 62 44
- info@andlight.dk
- www.andlight.dk
3.7
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never received my order
July 13, 2020
Reply from AndLight
Hi Elmer,
Thank you for your review – even though it’s been a while since you shared it.
We’re sorry to hear that you had a negative experience back then, and I sincerely hope and trust that it worked out and you have received your order.
Wishing you all the best.
Kind regards,
Malou // AndLight
Very quick delivery and great product
June 29, 2020
Unprompted review
Just as promised
Incredibly quick deliverence to the netherlands. Just as promised.
June 28, 2020
Unprompted review
Very disppointed
I ordered my lamp the 25th of January this year. I repeatedly received emails from them that the delivery will be delayed due to the current (Covid-19) situation in the world. They always referred to the manufactor of the lamp and apologized on their behalf. After the fourth e-mail I received regarding further delay of the lamp and that it wasn't going to be sent until July, I contacted Andlight and CC:ed the manufactor, asking "what's actually going on, are the delays really this serious" ? Only a day later, Andlight answers me, telling me my lamp (suddenly) has arrived to their stock and has been sent to me. Along with the lamp came a certificate of production, stating the lamp was completed the 12th of February. How come that the lamp arrived in stock at the same time as I emailed them and the manufactor, I will never know. What I do know is that I will never order anything from Andlight again.
June 12, 2020
Unprompted review
Reply from AndLight
Hi Veronika,
Thank you for your review – even though it’s been a while since you shared it.
We’re sorry to hear that you had a negative experience back then with the delivery of your order, but trust that it all worked out well.
Wishing you all the best.
Kind regards,
Malou // AndLight
really speedy delivery!
June 8, 2020
Unprompted review
Terrible Services, never buy here
Hi, I'm writing here about my very bad experience with AndLight. I bought a new lamp, a Kartell lamp, well paid. I have received only a part of the lamp. I've contacted AndLight and they asked me pictures of the lamp and carton boxes, then disappear. I contacted them 3 times and, after 10 days, I still not have received information or some solution. I'm going to think about a sort of fraud. Stay far away form this website. Very bad
June 4, 2020
Unprompted review
Reply from AndLight
Dear Andrea,
We always appreciate constructive criticism – that’s the way we better ourselves, so thank you for your review.
We always strive to respond within 24 hours, but as we also described in our email to you, our office was closed due to Danish holidays. We are of course sorry that you experienced a longer response time, but we answered you and started the case as fast as possible after the holidays.
At the same time we recognized the issue and offered you a new lamp or your money back, and you choose to accept a new lamp. We did not have the lamp in stock and had to order it from Kartell in Italy. We expect to deliver in week 26/27, which we informed you about as well and you accepted this delivery time.
You have chosen to give us 1 star based on the scale below.
1 star: Bad – unacceptable experience, unreasonable and rude conduct. (Your review)
2 stars: Poor – an inadequate experience with a lot of friction.
3 stars: Average – acceptable experience but with some friction.
4 stars: Great – decent treatment and very little friction.
5 stars: Excellent – no reservations, I would recommend this company to anyone.
We understand how frustrating this must have been for you, but we think it is a little harsh to review your experience as “unacceptable, unreasonable and rude conduct”.
We have processed your order and inquiries as soon as possible and would like to ask you to elaborate your review with the following scale in mind so that we can learn from any errors.
We are looking forward to deliver your new lamp soon, and hope you will be happy about it.
Best regards
Malou // AndLight
Fast delivery and easy to order.
June 1, 2020
Unprompted review
Excellent !
Everything was fine. Quick delivery, good communication. I reccomend it.
June 1, 2020
Unprompted review
Schlechteste Erfahrung ever
Schlechteste Erfahrung ever! Günstige Preise, aber lohnt nur, wenn man den Artikel auf keinen Fall retournieren will. Ansonsten extrem hohe Retourenkosten nach Dänemark (trotz deutscher Domain!). Retourenadressen entspricht nicht der in sämtlicher Korrespondenz und Kaufbelegen angegebener Adresse, sondern findet sich ganz am Ende im Kleingedruckten der AGB'S. Null Service oder Entegegenkommen seitens AndLight! Sämtliche Korrespondenz nur auf Englisch möglich! Lieferung wird einfach nicht entgegengenommen und Paket ist nun verloren. Nichts als Ärger.
Antwort auf den heutigen Kommentar von Andlight:
As you perfectly know, my rating is not about "my lost return-package". It's -as i have clearly written above- because of:
- german domain, but no german speaking anyway
- high costs of return because high postage costs to DENMARK (-> german domain suggested german returnings)
- no service and no accomodation to lot's of mails where i asked you to help me (for example to make a phonecall with postnord in denmark, to ask where the lost package may be. Because at the Postnord Hotline i contacted no one was able to speak to me neither in english nor in german!
You wrote: "If your package is lost, you are welcome to contact us and we will help you. We obviously want to help and find a solution in this case as fast as possible and in the best way for everyone".
- i have already contaced you many times BEFORE i wrote that review and got no answer but: we cannot help you, sorry. You showed me clearly, that MY lost package is not your problem anyway and that you have no interest whatsoever to help me. So don't pretend to be willing to help after four months!!
So my experience was exactly: unacceptable, unreasonable and rude.
June 1, 2020
Unprompted review
Reply from AndLight
Dear JK,
We always appreciate constructive criticism – that’s the way we better ourselves, so thank you for your review.
We are sorry to hear that you experienced trouble returning your order – we strive to take care of the returned orders as fast as possible after we receive it.
If your package is lost, you are welcome to contact us and we will help you. We obviously want to help and find a solution in this case as fast as possible and in the best way for everyone.
You have chosen to give us 1 star based on the scale below.
1 star: Bad – unacceptable experience, unreasonable and rude conduct. (Your review)
2 stars: Poor – an inadequate experience with a lot of friction.
3 stars: Average – acceptable experience but with some friction.
4 stars: Great – decent treatment and very little friction.
5 stars: Excellent – no reservations, I would recommend this company to anyone.
We are really sorry that you think it was a bad experience, but we think it is a little harsh to review your experience as “unacceptable, unreasonable and rude conduct”, because your package might have got lost on its way to our warehouse.
We really hope you will contact us about your order, so we can find a solution.
Best regards
Malou // AndLight
IN SPITE OF COVID-19 THE PACKAGE…
IN SPITE OF COVID-19 THE PACKAGE ARRIVED IN EXCELLENT TIME AND WAS PERFECTLY PACKAGED. I WAS KEPT UP TO DATE AND WAS ABLE TO TRACK THE DELIVERY, VERY SATISFIED!
May 25, 2020
Unprompted review
Delighted customer
I was delighted with my please wait to be seated planet wall light. Delivery was fast and very well packed.
May 24, 2020
Unprompted review
I can only recommend!
Very quick delivrey and lamp as expected.
Very efficient.
May 18, 2020
Unprompted review
Great customer service.
Great customer service.
Very helpful on the phone, product delivered rapidly.
Would buy again from you and highly recommend And Light
May 10, 2020
Unprompted review
Excellent and efficient service from…
Excellent and efficient service from order to delivery.
May 10, 2020
Unprompted review
Reliable source of designer lighting
Reliable source of designer lighting, good packaging and delivery to Czech Republic. Well organised website. Happy with the multiple purchases.
May 3, 2020
Unprompted review
Received great product within 2 days in…
Received great product within 2 days in belgium from denmark during the Corona age ....
May 3, 2020
Unprompted review
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