AndLight Reviews 

Very good service,

quick delivery.

Good service, quick dispatch! Jolly good!

Super service! Quick delivery and response. Will buy again :)

Lampa w paczce była uszkodzona :(
Zgłoszenie przesłane .. zobaczymy jak się odniosą.
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Po kilku dniach przesłano paczkę z nową lampą i opłaconą z góry etykietą zwrotną do odesłania uszkodzonej lampy.
Zarówno pomoc zespołu AndLight, jak i produkt są dobrej jakości. Polecam.

The lamp in the parcel was damaged :(
Claim submitted.. will see.
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After several days I've received a parcel with a new lamp and a prepaid return label.
Both, AndLight team assist and the product are good quality. Recommend.

Good products and speedy delivery! The only minus on the ”home delivery” - there isn’t one, I had to pick up the (large) parcel at the post office even though the price included home delivery...

Super quick shipment! Arrived to Hungary within 2 days!

Very good, deliverd on the door after 2 days, seamless ordering 👍🏼

Great service. Quick delivery. Highly recomment!

(English as company is international)

Avoid shopping at this online retailer.
Delivery took 6 weeks instead of 2-3, we were supplied a partly used, old model lamp that does not work properly.
We've had no meaningful support from Andlight on any of those issues, apart from false promises and vague suggestions and timelines.
We're now nearly 5 months into the process (after paying well over €2500 for a high-end designer lamp!) and the store has still not resolved any of the issues we encountered.
Read our detailed review below and decide for yourself if you want to take the risk.

1. Ordering and payment (4/5)
Great experience with Andlight on this topic! Very responsive in answering questions, great flexibility in pricing.
Initially quoted a charge for using credit card, but after pointing out that this is not legal under EU law they corrected it straight away

2. Shipment (2/5)
Shipment was a mess:
- Immediately after order on 2/10/2019 estimated delivery changed from 3-4 days to 13-17 days
- Later, this changed to 7/11, which was 30+ days after order as we were waiting for out-of-stock parts (wireless kit).
- Early November, upon calling, we were told it would take longer due to part of the product (cord and canopy). After calling, they miraculously found the missing part and shipped the product
- We were informed the lamp would arrive in 2-3 days. The Track&Trace link did not work, also not after waiting the suggested 48 hours. Then all of a sudden the delivery agency was on our doorstep. Obviously we were not home and one of us had to rush from work to take delivery of the lamp on 14/11, over 6 weeks after ordering

3. Product quality (1/5)
We received a lamp that was partly used before, damaged, not the latest model, and not working properly. Details below:
- One of the boxes (containing the canopy and electronic parts of the lamp) had been opened before, with individual components not packaged in any protective materials like plastic or bubble wrap. Andlight responded that this is completely normal, and this is how the manufacturer ships the lamp
- We also noticed that the ceiling cover was covered in scratches and stains. This item had obviously been used before. In addition, the cover was clearly from an older model as it was white instead of the currently used black model. Andlight, after some back and forth, agreed that this should indeed have been a black cover and promised to send a new one from the factory. Still waiting for this to arrive
- The electronics part of the lamp also had some scratches on it, and one connection pin was bent. It is unclear whether this is due to previous use, or from transport in an unprotected box. We cannot establish if this part is the new or the old model, but given that it was shipped with the old model cover, we suspect it is the old model. Initially, Andlight did not recognize the problem. Later, they responded that they cannot meet our demands, and sent us a return label. We rejected that offer, and are still waiting on a satisfactory explanation for why we received this part of the lamp in the condition we received it in
- Finally, after mounting the lamp to the ceiling and connecting it (by a certified electrician), it turns out not all of the lighting points work. Andlight responded that they would reach out to the manufacturer to find a solution, but have not yet gotten back to us…

4. Customer service (1/5)
Andlight customer support operates purely reactive. They don’t pro-actively offer support, updates, or a solution to the problems we were facing. If they finally respond, they make promises that they don’t keep (e.g., sending a new cover, responding by email or telephone). It is sad how they treat a customer that received a dysfunctional 2nd hand lamp after paying over €2500. Their strategy seems to be to make false promises and then hope that at one point the customer gives up

5. Resolution of issues (tbd, currently 1/5)
Still ongoing. Should have sent replacement

Update 22/10/2020 following response from AndLight:

Dear Malou,

Thanks for responding 8 months after posting my review on Trustpilot. Unfortunately, your response is another example of the incompetence of AndLight. Let me explain why:
1. Replacement canopy: AndLight denied damage, and explained the manufacturer ships their products without protective wrapping. A replacement was indeed promised, but never materialized. No shipping information was ever provided.

2. Covid-19 caused delays: Our case dates from over a year ago. At that time, Covid-19 was unknown

3. Indeed AndLight promised to send 50% to my bank account, which never happened. I wrote multiple times, and in my last email (1/9/2020) I gave 2 weeks to respond before closing the case on my end.

AndLight never got back to me, and we still have a defect lamp :(

One Star!

Customer service is not very helpfull, I got broken Norman copenhagen 69 lamp. I think that they do not eant to solve this problem.

Bought a Tonone Bolt lamp. Was not correct. Got replaced after a long period. Then the new version also came (that was nice and had good contact) but, unfortunately with the exact same problem. Want to return the lamp now, but they dont respond to any email anymore. No contact at all from AndLight. This is really bad. Have to say i'm really disappointed. Just want to return the good and have my money back. Will it ever happen?
Will never order here again.

Delivery very fast. Parcel dropped behind the fence in the garden. Hopefully good packaging so nothing broken.
Bought 3 lantern pendant small from new works. Very nice effect. Settings pretty complex though. Complicated to set same height for all 3 lamps. Horizontality setting is not that easy as well.
Canopy is white and metal, with no visible screws. Diameter is quite small

very fast delivery, well packed

Great product and quick dispatch- arrived earlier than anticipated. Lamps look great and feel premium.

I have received a damaged light and weeks later I am still waiting for my refund. The customer service is not very helpful, I have to get in touch every three days to find out what the current status is. Evertyime I call the service hotline or write an e-Mail, I get different information on the procedure. Please just give me a refund.