Andrew Christian Reviews 

278
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Had over ten pairs and been using for iver 5 years, if a pair lasts 2 years its a miracle. The fabric tears and stretches out gery easily. Compared to other brand they are less durable. For their dura... See more

Rated 5 out of 5 stars

Hot! Love the free cock ring too! Am I allowed to call it that on this site? This company is by no means just an apparel retail store anymore! It has fully embraced it’s demographic (yasss Queens!) by... See more

Company replied

Rated 2 out of 5 stars

The products have been great for me, no complaints there. HOWEVER, my gripe is that the company filters out any reviews that aren't glowing, 5-star rave reviews. Just look at any of the product revi... See more

Company replied

Rated 1 out of 5 stars

In regard to my order in November about a waistband been on upside down I though the issues had been resolved which I appreciated. But my next order was worse, 2 pairs should not have passed qua... See more

Company replied

Company details

  1. Underwear Store

Written by the company

Shop designer men's sports apparel, swimwear, and underwear including sexy boxers, briefs, jocks and thongs from celebrity fashion designer Andrew Christian, a leading voice in LGBTQIA+ advocacy. Shop now Get $25 OFF! with $100 Or More Use Code: 100GET25OFF at AndrewChristian.com **excludes doorbusters, mystery styles, & subscriptions


Contact info

2.1

Poor

TrustScore 2 out of 5

278 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(278)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience. Fast, easy and simple. Another fabulous pair of undies.

October 30, 2023
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Dwayne! Thanks so much for letting us know of your great experience. It's always great to hear from our happy customers! If you ever need assistance, please reach out to us at cs@andrewchristian.com. Thanks for being the best part of Andrew Christian!

Rated 4 out of 5 stars

What a disappointment

I will start with the positive.
Purchased items from them previously found the postage costs reasonable, in fact my latest order arrived today.
I intended to make another order and placed a garment in my basket, at checkout I almost hurt myself with so much laughter.
The postage cost for their sale items to the UK had gone from $10.05 to $90.96 a rise of 900% and you can not blame this on the postal service.
I have sent an email as surely it must be an error or is it the fact that the sale price is so low their clawing it back with over inflated postage.
No more future email correspondence as I have requested it to be stopped.
Update 01/11/23.
I have sent an email via your website, please review there.
Update CS resolved the issue and I was able to place my order and it was shipped and received.

October 31, 2023
Unprompted review
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Reply from Andrew Christian

Hi Chris. I'm so sorry to hear this! We'd love the opportunity to turn this experience around for you. Please email in at cs@andrewchristian.com so I can review this in more detail and see what we can do on our end to rectify this. Thank you in advance.
- Andrew Christian Support Management

Rated 5 out of 5 stars

Selected styles chosen by Andrew Christian

Great looking underwear for men. Comfortable and
great looking choices for more mature men.

October 21, 2023
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Richard! Thanks for the great feedback regarding your purchase! It's always great to hear from our happy Customers! Thank you for being our loyal customer. If you ever need us, you can reach out at cs@andrewchristian.com

Rated 5 out of 5 stars

Really soft and sexy pants

Delivery to the UK was very fast and prompt. Well packaged.

October 11, 2023
Unprompted review
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Reply from Andrew Christian

Hi Joe! So glad to hear that you love your purchase and that arrived promptly via international shipping! Also, thanks so much for being a loyal customer! If you ever need us, please reach out to us at cs@andrewchristian.com.

Rated 5 out of 5 stars

It was the best grab bag purchase we…

It was the best grab bag purchase we have received yet. Amazing fabric quality (as always) but the style selection we got was out of this world. The colors and fit was perfect and delivered promptly. Love Andrew Christian.

September 24, 2023
Unprompted review
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Reply from Andrew Christian

Hi Lee! We are so excited to hear how happy you are with your purchase! Additionally, we'd like to thank you for being the best part of Andrew Christian! If you ever need us, please reach out to us at cs@andrewchristian.com.

Rated 5 out of 5 stars

Great quality and great style!

September 16, 2023
Unprompted review
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Reply from Andrew Christian

Hi Steven! Thank you for the terrific review! We are always happy to hear from our happy customers! If you ever need assistance, please reach out to us at cs@andrewchristian.com.

Rated 5 out of 5 stars

Super great

September 17, 2023
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Steven! Thanks so much for the great review! We appreciate that you took the time to post this and also for being a loyal customer! If you ever need assistance, please reach out to us at cs@andrewchristian.com.

Rated 1 out of 5 stars

Not very happy customer

After multiple attempts to contact customer service through email, website contact form and phone, and then getting a response only some of the time, I discovered that this company is not giving me the full refund amount on items which I had either returned or on an item which was shipped to me in error. In one case it was 10 cents and the other was 6 cents, but still can't figure out the reasons for the discrepencies in purchase vs refund amounts. Furthermore, I never received a real explanation as to how I received a tank top after I had ordered a carbon tee in the first place. In fact, someone at the company/supplier/warehouse put a sticker (which indicated a tee) on the packaging of a tank top in order to pass it off as a tee, almost as if no one would notice, especially me the customer on the receiving end. I've been a loyal customer for about 10 years now and have spent literally thousands of dollars on mechandise from their company website, so I find the most recent contact (including lack of responses) with the company really frustrating and unacceptable. Seems like the customer service just keeps getting worse and worse. Why?? And I don't want to hear about that it's because of the pandemic either.

August 14, 2023
Unprompted review
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Reply from Andrew Christian

Hi Dave. We are so sorry to hear of your experience. This is not what we strive for. For the wrong item shipped, we do apologize. We do have folks in our fulfillment department that unfortunately make mistakes sometimes. Please be looking for an email from us as I am personally going to go through this and find a satisfactory resolution for you. We hope you can give us a chance to make this right for you. Again, sincere apologies. --Andrew Christian management

Rated 5 out of 5 stars

Handled my first issue with professionalism

I have ordered many times from this website, and have never had an issue. Until now, but it was a package that said it was delivered to a few towns over from where I live. I contacted the company, and within 2 days I received a reply. They issued me a refund for the order I did not receive, and was able to reorder 2 of the 3 items I had previously ordered (one was sadly out of stock in my size). Highly recommend this company.

August 31, 2023
Unprompted review
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Reply from Andrew Christian

Hi Jared. We are sorry to hear of the mishap with the delivery of your package. I am glad we were able to offer you a satisfactory resolution. Thank you for being a loyal customer. If you need assistance in the future, please reach out to us at cs@andrewchristian.com

Rated 1 out of 5 stars

9 August

9 August - ordered sucessfully
14 August - contacted Andrew Christian to ask for order status
16 August - shipping label created (took 1 week)
16 August - estimated delivery to be on 28 August
16 August - Andrew Christian replied that it the order is now shipped
16 August - "preparing for final mile delivery" at Carson
17 August - feedback that 1 week t create shipping label is not reasonable
18 August - Andrew Christian replied that once package leaves facility, it is no longer their responsibility and confirmed that the package is on the way to me
22 August - went back to Andrew Christian that delivery tracker is not updated
22 August - Andrew Christian replied that we need to allow carrier time to fulfil delivery by 28 August before they can file a claim.
25 August - at Torrance (approx 3.7miles away from Carson)
25 August - in transit
26 August - followed up with Andrew Christian that 28 August is in 2 days and the delivery tracker is not moving
29 August - followed up with Andrew Christian but no reply
30 August - followed up with Andrew Christian but no reply

Conclusion - Andrew Christian stops replying and ghost customer for missing order and said that once package has left facility, it is no longer their responsibility, the carrier is.

August 29, 2023
Unprompted review
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Reply from Andrew Christian

Hi Sean, We are very sorry for the delayed shipping of your order. This is not the experience we strive for here at Andrew Christian. Please email cs@andrewchristian.com with all the information and I will handle this matter with a satisfactory resolution. - --Andrew Christian Management team

Rated 5 out of 5 stars

Muscle shirts

I bought muscle shirts for myself and my Partner, for the first time after only buying underwear for years. We love both of them! The both fit well and are super sexy.

August 10, 2023
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi James! Thank you so much for sharing your great experience with our products! We love hearing from happy customers! If you ever need assistance, please reach out to us at cs@andrewchristian.com.

Rated 1 out of 5 stars

Terrible fit, no meaningful resolution

Given the other swimwear designs seen on the AC website, I was expecting to likely get some swim trunks and briefs. I ended up with some trunks and a leopard print thong.

The leopard print thong technically fit, but was kind of saggy around the pouch. Maybe I need to get my confidence up, but there are few places where I could wear this without getting stares, especially given my hairy butt.

I was prepared for the possibility that one piece would be kind of “out there”, while the other would make up for it.

Unfortunately, the trunks are downright unwearable. The pattern is fun and the overall style looks good, but this is the worst fitting thing I have ever put on my body. The middle seam in the front is tight and goes all the way down. Your only options are to either move your whole package to one side of the seam (which is not particularly comfortable and definitely not flattering), or allow the seam to dig down the middle of your scrotum.

When I brought this up with support, I was told returns and exchanges are not possible on the mystery box and that I should buy a specific piece of swimwear instead.

All in all, a very disappointing first time AC purchase experience. Unless AC can replace at least one of these pieces, I cannot see myself becoming a repeat customer.

July 20, 2023
Unprompted review
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Reply from Andrew Christian

Hello Joseph,
We are very sorry to hear that your item was not as expected. Although the policy states we cannot exchange certain items, We want to make things right. Please login to your account and see that we have made an adustment. If you need us, please reach out at cs@andrewchristian.com.

Rated 1 out of 5 stars

Worst customer feedback on delivery enquiries

Been waiting more than s month for delivery. After numerous attempts the team is doing nothing to help me in locating my order. I will do a charge back and never order from them again. It is really a pity and expected a much better customer experience from them.

July 26, 2023
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hello Jop,

We truly apologize for the shipping delays. Unfortunately, once the carrier has the item, we have little control on the speed of the delivery. However, we have issued a full refund for the merchandise and shipping charges. Please reach us at cs@andrewchristian.com if you need any additional assistance. also, we'd like to thank you for being a loyal customer.

Rated 5 out of 5 stars

Love all the briefs

Love all the briefs. Fit well and really makes me "stand out" in the gym locker room!

July 8, 2023
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Joe! Thanks so much for the great review! We're so glad to hear you are happy customer! If you ever need us, please get in touch via email at cs@andrewchristian.com.

Rated 3 out of 5 stars

I’ve ordered from their online and I…

I’ve ordered from their online and I did not get anything confirmation yet.So how should I do ??

June 30, 2023
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Harry. Make sure you check your spam/junk folder of your email.The information here didn't prove sucessful when searching. Also, please reach out to cs@andrewchristian.com so we can get the email address you used to place the order. I do apologize for any inconvenience. Let's turn this experience around! Thank you.

Rated 5 out of 5 stars

19th wedding anniversary

These underwear I bought is an anniversary gift for my husband 😍. He will get it before July 19th.

June 1, 2023
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Mitchell! Congratulations on your anniversary! We're so glad you're excited to give one of our products as a gift! Thank you so much for being the best part of Andrew Christian! If you ever need assistance, please reach out to us at cs@andrewchristian.com.

Rated 5 out of 5 stars

I love my new underwear

I love my new underwear. Feels comfortable and looks awesome.

June 5, 2023
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Awesome to hear Artur! Thank you so much for the great review and for being the best part of Andrew Christian! If you ever need us, please reach out to us at cs@andrewchristian.com.

Rated 5 out of 5 stars

Complete satisfaction with both the…

Complete satisfaction with both the quality which is always top quality and the speed of delivery, keep it up! You are the best 😉

May 22, 2023
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Ladislav! Thanks so much for the great review! We'll keep up being great and you keep up being the best part of Andrew Christian, A happy customer! If you ever need us, please get in touch via email at cs@andrewchristian.com.

Rated 5 out of 5 stars

They went above and beyond customer…

They went above and beyond customer service

May 10, 2023
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Bill! Thank you so much for the great review. We love hearing from our happy customers that our support team is doing a great job! If you ever need us, please reach out to us at cs@andrewchristian.com.

Rated 5 out of 5 stars

Shipped fast

Shipped fast. Good fit, got a medium and it’s a little snug bc I have a small waist but bigger legs. Super tight and tiny but I love the low cut waist and full seat coverage. Wish the leg holes were a little bigger tho. And nice shiny hardware

April 20, 2023
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Skyler,
Thanks so much for the awesome rating! So glad to hear you are mostly satisfied. Please send us and email to cs@andrewchristian.com. We can recommend the best fitting undies to match your body type.
- Andrew Christain Support team.

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