SeedTribe Reviews 

248
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Very predatory, won’t refund us as what constitutes “interest” is very vague. It’s also very expensive at £179 per month. Given how few resources startups have this price with without any guarantee... See more

Rated 5 out of 5 stars

Genuinely the best investment team we have ever worked with. We've successfully raised 2 rounds recently, both in under 1 month timespans. Ideally you have to have a revenue/traction generatin... See more

Company replied

Rated 1 out of 5 stars

Bait and switch - not until you've got all form fields filled out and are ready to submit does it mention you'll have to pay. At that point a lot of startups will fall into the sunk cost fallacy a... See more

Company replied

Rated 5 out of 5 stars

Closed £500k in 3 weeks. Far exceeded expectations. I honestly can't recommend AIN enough, especially the executive package. We connected with over a interested 100 investors within 2 weeks of th... See more

Company details

  1. Investment Service

Written by the company

An online crowdfunding platform for impact startups.


Contact info

2.1

Poor

TrustScore 2 out of 5

248 reviews

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2.1

All reviews

(248)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

The refund policy is completely untrue.

The refund policy is completely untrue.
Don't use them!

I did not receive one contact and they do not respond to the refund request. - They also have a very small number of small investors who are most likely fishing for ideas.

Honestly. I hope I saved you the expense.

September 4, 2023
Unprompted review
Rated 1 out of 5 stars

No Support, No Investors.

No way to contact any kind of support team. Tried the online "support form" after no response for a month, tried linkedin and even instagram with still no response.

Two of my best leads lost because the website was, and still is, having server errors and won't send my pitch deck through the chat function.

Additionally, most of the contact I have had from investors has been firms that solicit services to "improve your pitch" for a fee, before presenting to potential investors.

I would not recommend using this website if you are looking for investment in your business.

August 29, 2023
Rated 3 out of 5 stars

Refund policy is honoured

For any founder that would give a shot to AIN platform, I will suggest to read carefully the refund policy guidelines.
However, they make a point to honour the policy as long as the guidelines are followed.

Personally, I engaged a good amount of time building up the Pitch online for no genuine interest from investors even though our Pitch was featured (pro package).

Nonetheless, you may have more chances than we had and if you respect the refund policy guidelines, it is worth a try as it won't cost your business any money (only potential time).

February 2, 2023
Unprompted review
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Reply from SeedTribe

Hi Kevin, many thanks for your review and letting others know that we always honour our refund guarantee if entrepreneurs follow the simple steps in our refund policy.

Rated 1 out of 5 stars

Not really helpful and dodgy!

Not really helpful. A money spinner for the owners. The cancellation policy is dodgy and deliberate. I think short-sighted too. That did it for me. They have their ‘standard spiel’ on how they have mentioned their cancellation clause in their T&Cs. Anyway, I won’t recommend.

The cancellation policy is quite punitive. Especially at a time when founders are busy looking around to get investments, the last thing on their agenda is to track when a renewal or repayments period will end.

I don’t think there is a non-auto renewal option on their platform so every user has to commit to ongoing deductions and hence keep tracking when the the next renewal date will kick in. They already have your bank details, so they automatically deduct the fee.

I’m not the only one complaining about this. A good number of their poor rating on trust pilot is due to this issue. I guess they probably don’t care as much for customer satisfaction, loyalty or repeat business. The moment, I saw the fees were deducted automatically, I cancelled my subscription right away. They get to have a paid customer slot that will not be used for the next 1 month but I’d rather take that chance than be automatically charged again, especially if I think I might not need the service subsequent months.

November 30, 2022
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Reply from SeedTribe

Hi Sola, I'm not sure why you think the cancellation policy is dodgy.

1) It clearly explains that renewal payments are non-refundable (which is very common for businesses that use a subscription model).

2) If you don't want your subscription to renew for another month, you can cancel it at any time through the "Subscriptions & Billing" page in your account. Your subscription then won't renew, but your pitch will remain live for the remainder of the subscription period you have already paid for.

This is all very clearly explained in our Refund and Cancellation Policy.

Rated 3 out of 5 stars

Helpful team, good platform, no investment but honoured refund

The team at AIN were helpful from the outset in communications prior to signing up, despite a few sign-up teething issues which were resolved. The online platform itself is good, lots of useful features and has helpful tips and explanations to help you whilst completing your profile. There are also a variety of upsells and packages, so you have (paid) opportunities to try different ways of getting noticed by investors. Sadly, whether it's our pitch/company, the economic wider economic situation in late 2022 or a lack of active investors on the platform, we got very little interest beyond brief looks at our documentation.. The team helped us relook at our profile and tried a few other tips and tricks, but there was no improvement in interest levels. We requested a refund which was managed well and honoured promptly. I see value in AIN from previous experiences with the platform as an angel investor, and whilst it didn't work for us this time as founder/start-up, that isn't to say it wouldn't work for you and your company. At the very least, it's worth a try and from my experience, the AIN team will be supportive.

December 20, 2022
Unprompted review
Rated 1 out of 5 stars

Customer service is a joke - Avoid!

Was contacted by a fraudulent scammer. Messaged via their internal messaging platform to cancel my subscription and was completely ignored. Truly awful company.

October 24, 2022
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Reply from SeedTribe

Hi, I've checked our system and we haven't received any emails from you. If you contact our team at hello@angelinvestmentnetwork.co.uk, they'll be able to look into this for you. You can cancel your subscription at any time https://www.angelinvestmentnetwork.co.uk/payment-history/.

Rated 5 out of 5 stars

Angel Investment Network was true to their word

Angel Investment Network was true to its word. We attempted to connect with funding on their site, but after not getting the traction we were hoping for, they refunded our money.

December 6, 2022
Unprompted review
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Reply from SeedTribe

Many thanks Neil! It's very useful for others to know that we always issue refunds when people follow the simple steps in our refund policy.

Rated 1 out of 5 stars

AVOID THIS SITE

In my experience, the only "angels" on this site are people trying to sell something to investors. Don't be fooled by the number of profiles, most seem to be inactive.

As you can see by the other reviews here, they don't like giving refunds unless you meet their exact requirements.

This has really left a bad taste in my mouth. I feel like I've been scammed.

December 2, 2022
Unprompted review
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Reply from SeedTribe

Hi Andy,

The steps in our refund policy are pretty straight-forward:
1) Send us an email at least 5 days before the end of your first listing to request a free renewal
2) Send us an email at least 5 days before the end of your second (free) listing to request a refund

If entrepreneurs follow these simple instructions, they'll be eligible for a refund without any issues, as you'll see from this review: https://uk.trustpilot.com/users/6390ae60e043c20013a58f33.

Rated 4 out of 5 stars

Good website

Good website, with a huge pool of investors. Unfortunately our pitch was unsuccessful. The email correspondence was friendly and helpful when my first round was unsuccessful and they offered a free extension and extra nudges. After this, they did refund the price as per their policy, without question. Maybe you'll have more luck than us!

October 12, 2022
Unprompted review
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Reply from SeedTribe

Hi Harry, many thanks for taking time to leave a review and letting others know that we do indeed honour our refund policy when people follow the correct steps. It's a shame we couldn't generate any interest for you this time round, but hopefully you'll have better luck in the future...

Rated 5 out of 5 stars

Incredible Experience with AIN

I can't recommend AIN enough! We raised 6 figures through them and they were by far the transformative factor for our fundraise. I'm not sure what we would have done without them. Highly Highly recommend them!

April 1, 2022
Unprompted review
Rated 1 out of 5 stars

Misleading and Untrustworthy - Avoid at All Costs

DO NOT EVER SHARE PAYMENT DETAILS WITH THIS COMPANY!

We created a pitch and chose the 'Global Pro' option for £249 per month. (Pro is £149 per month). This apparently shows the pitch to the whole Global Audience. We then added the £199 Featured Exposure which gets you '3 times more contacts'.

They promise a refund 'if you get no genuine interest'. There was no interest. 7 days before the end of the campaign, we contacted them asking them for the refund. They were very friendly and promptly replied offering to extend the campaign another month and they would personally update the pitch to make it more attractive. They also added 25 nudges to so we could message investors. We used the nudges and waited another 3-4 weeks. Nothing.

I emailed them as agreed 7 days before the second campaign ended. No reply. I emailed them 5 days before the campaign ended. No reply. Today I get an email from them! Great I must be getting my refund. WRONG. They have charged me another £249. I email them. No reply.

I genuinely question the ethics of how this business operates based on my experience.

October 11, 2022
Unprompted review
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Reply from SeedTribe

I can only apologise for the mix-up, which was caused because the member of staff you were dealing with was out of the office last week. All your payments have now been refunded in full.

Rated 1 out of 5 stars

Scam, don't waste your money or time

I signed up for their second highest package, and to be exact, priced at $766 here it is
Global Pro, Featured Exposure, Immediate Release, Proof Read / Review. This package included "Proof Read" and they charge for it twice on the same day and then they offer to compensate it with something called the Nudge Pack 3 priced at $199.00, which I never used because there is no one real to nudge.

Out of the 300,000 investors that they claim to have in their network, one reaches out to sell my IT services and another one reaches out and instructs me to join a meeting about some BS subject related to nothing close to my business. Luckily I disabled my monthly subscription of $399 from renewing 10 days in, and when my subscription approached expiring, they try to lure me back in by telling me that 3 investors are now suddenly interested and if I want to connect with them, then I will have to renew my subscription.

Please read the reviews before you sign up, I did not

August 3, 2022
Unprompted review
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Reply from SeedTribe

Hi Majdi, In line with our refund policy, I'll happily renew your pitch for another listing free of charge. Could you please send us your latest documents to admin@canadainvestmentnetwork.ca, so we can try and make some improvements to your pitch before we renew it and resend it to the investors (e.g. executive summary, investor deck, business plan, etc).

Rated 1 out of 5 stars

It’s scam, dirty lie

It’s a scam. I PAID on November 02, 2021, for £2,499. It’s a lie. Some investors are probably a bot and automatically generated emails, and some are their own team; some are people who are desperate for jobs and looking for advice from other people to make money!

I purchased the most expensive package and what I got was only fake investors who come in many ways asking for some money in advance. They play with my feeling.
Here is your reply answer, because there was no option to reply. I never understand why you said we divert the clients in to our website. We are not suppose to introduce our website? do you think people came to my website and invest there and I make this up?!!!Do you think that if I have the result, I will post this review? Do you think this all one star rating on your idea and platform get the investment or they are making this up?!!

November 30, 2021
Unprompted review
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Reply from SeedTribe

Hi Roozbeh,

I've checked your account and we connected you with 75 investors, which is a great result. With that level of interest, we would have expected you to close a pretty significant amount of funding. If you didn't manage to close any investors, I suspect there may be an issue in your negotiation process.

In an email to us, you said that (without your knowledge) your PA was directing investors to a website with old information that hadn't been updated. This is a big potential problem, as investors would obviously be concerned if there were discrepancies between the outdated info on that site and the info on your pitch page on our site.

I'd advise you to make sure that all your investor documents are up to date and that all your team members are on the same page to ensure that you make a great first impression on potential investors and that they are being shown the correct info for your fundraise.

Rated 5 out of 5 stars

Very worth it!

Even though this platform didn't work for my company, the Angel Network team was very helpful, quick with their service and kept their promises! It is definitely worth it!

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Grateful

Through the site I made contact with several interested investors and was able to acquire a suitable partner for our project.

Forever grateful to Angel Investment Network.

September 14, 2022
Unprompted review
Rated 1 out of 5 stars

Dishonest

This company promises a full refund if you don't get any genuine interest from investors while your pitch is being promoted. This is a good way to 'lessen the blow' for poor startups who are struggling to raise money and where £100+ is a large cost.

I subscribed to this deal and they were very helpful throughout the process. They even gave me a promotional discount which I had missed a deadline for.

The reason I give them 1 star is because I find their business model to be dishonest. Apparently the terms say that you must apply for said refund within 7 days of the subscription ending, otherwise you have missed your chance. I would be interested how many people set an alarm in their calendar to make sure they don't miss this window when the 90days subscription is over (assuming they read the terms in the first place). They also don't send any communicative emails at all. I suspect this is so that you forget when the subscription ends, and hence miss the window? Just my opinion of course.

I missed the window by a few weeks. I use the word 'dishonest' above because this is not how I think a business should be run; the refund is offered because you didn't get any interest - not because you're good at setting calendar alarms! If you're entitled to a refund you're entitled to a refund; why does there need to be such a small window in order to get one? What difference does it make if it was 30 days and not 7? To be denied a refund on a technicality like this is dishonest.

Many weeks of emails came to no resolution; they are obviously very content to hide behind this red-tape!

You've been warned, good luck to you if you try it out.

June 26, 2022
Unprompted review
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Reply from SeedTribe

Hi Jonathan, it's incredibly disappointing that you chose to leave us a 1 star review, especially since you said we were very helpful throughout the process and even gave you a promotional discount which you had missed a deadline for. It's obviously frustrating when you miss the deadline to request a refund or cancel a subscription, but this is obviously the customer's responsibility. To leave such a negative review because you missed a deadline seems totally unjustified.

Rated 1 out of 5 stars

Full of bots and fake investors

Full of bots and fake investors, wasted over £2,000 and found out the hard way.

September 1, 2022
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Reply from SeedTribe

Hi Gary,

We don't have any bots on the site. If you have issues contacting any of the investors that we connect you with, just send us an email, and we can send the investor(s) a reminder email.

I’m also pretty confused why you’d leave such a negative review, as we connected you with 37 investors, and I can see from your messages that after further discussions, 5 of them either showed significant interest in investing or did actually invest.

Investor 1:
- Investor Message 1: I have a card but it has Philippine Peso. Would that work? Would the amount be automatically converted to British Pounds as I click on Place Order?
- Your response: We have had other investors invest from other parts of the world and I can only assume that it automatically converts to local currency.
- Investor Message 2: I tried. It did not work for my card. It says "Your card does not support this type of purchase" Is there a way that I can use my Paypal account?
- Your response: Let me speak with our Financial Director and come back to you later.
- Your next response: I am just following up with my previous contacts, I notice that you did not invest, is there a reason why? Are there any questions that you have about our project? I look forward to hearing from you.
- Investor Message 3: I went back to the website but still did not see an option for Paypal payments. My card does not support this type of purchase. T

Investor 2:
- Investor Message 1: Could you please send me a link to the website I can use to invest?
- Investor Message 2: I have just bought 14 chairs and have been charged. Can you please tell me when I can receive a confirmation?
- Your response: Thank you for joining the Pure Medical family. You should have received an email confirmation of your purchase, your share certificate will be issued in due course. Thank you again.

Investor 3:
- Investor Message 1: how would an investment contract look like? Do you have a sample you can send me?
- Your response: Thank you for your enquiry. We use a share purchase agreement (SPA), If you can provide me with an email address I can send you a sample.
- Investor Message 2: Thanks for your reply. My email-address is:
- Your response: I will arrange for this to be sent tomorrow.
- Investor Message 3: Thank you very much! Looking forward to receiving the sample.

Investor 4:
- Investor Message 1: I am interested to buy 4 share
- Your response: Investment can be made through this section of our website...

Investor 5:
- Investor Message 1: I hope you are doing great ? and thank you for your time we had last time in the our online meeting, it is really amazing project and this project will believe will help a lot of illness people not in UK only but even people around the world where they have problems with breathing, heart, Asthma, allergy ... etc so i would like to join you as a stakeholder and please let me know if there is any additional documents you would like me to send you and the payment transfer. Looking forward to hear from you
- Your response: That is great news, we do not require any paperwork from you initially. You can either invest directly through our website or via bank transfer. Please let me know your preference? I look forward to your response.
- Investor Message 2: I will try to buy shares directly from your website

Rated 1 out of 5 stars

Absolutely terrible!

Absolutely terrible. I used AIN for my startup after reading many positive reviews, but soon did I realise just how expensive and ineffective their service was! Not to mention they refused to issue a refund despite previously agreeing one, citing that I didn't message them again 5 days before my second free month subscription. Please avoid this company at all costs. I've had more luck contacting angels directly on LinkedIn for FREE!

August 28, 2022
Unprompted review
SeedTribe logo

Reply from SeedTribe

Hi Luke,

It's disappointing to hear you didn't have much luck with our site, but I'm afraid fundraising is particularly competitive at the moment due to obvious market conditions.

Our refund policy does explain very clearly:
- To request a free renewal, you need to email us at least 5 days before the end of your first listing.
- To request a refund, you need to email us at least 5 days before the end of your second (free) listing.

We always honour our refund policy if entrepreneurs receive no interest and follow the simple steps above.

Rated 1 out of 5 stars

Deserves 0 Stars

If I could give AIN 0 stars I would without a doubt.

I do not normally leave reviews as I feel that it is a waste of my time however, AIN has scrounged almost £300 from me, a startup business owner who already needs money, and then refused to pay the refund. I have repeatedly requested refunds from this company but they are uncooperative and unhelpful. Do not spend your money unless you have the money to spend on lawyers as well.

AIN is scamming small businesses and I was a victim so that you don’t have to be.

August 24, 2022
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Reply from SeedTribe

Hi George,

I find it pretty staggering that you would choose to leave a negative review.

1) We did refund one of your payments

2) You actually managed to raise funding through our platform and even sent me the following message via LinkedIn: "I’m just writing this to let you know I recently used Angel Investment Network and although I was not successful on getting all the investment i needed I am extremely happy with the money I did raise and want to thank you for the service you have created for entrepreneurs like me. It would be great to connect!"

3) We've received a complaint from one of our investors, who claims that:
- you've broken your investment agreement by not sending them monthly updates on your business' progress, and
- the bank has notified them that you're a scammer who used fake ID to open a bank account in someone else's name.

Ironically, this response to your unfounded negative review of us may be useful to other investors who are considering investing in GH Restaurant Group.

Rated 4 out of 5 stars

Investors View of some Savvy Business owners

I must say as an investor I have met a number of savvy business owners who really know what they are doing. I can only give this site 4 stars as they can always do something better. I don't know what but they are far and above most sites I have visited.

August 18, 2022
Unprompted review

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