Anglia Tool Centre Reviews 

As below, rude, unhelpful customer service. Avoid!!!!

Ordered some expensive tools that would be delivered in 2 packages. DPD (the most useless courier service in the world IMHO) delivered one but not the other - which apparently was delivered to someone else!

Without going into the detail of several calls to ATC and DPD (because ATC didn't see it as their issue) I eventually received the missing package over a week later!!!

ATC's customer care is shocking. They don't respond to tickets raised on their help system and when I called, the rude lady on the phone would repeat the same vague information over and over, not listen to me and kept talking over the top of me to such an extent I gave up! Finally I managed to escalate and speak to a senior manager who did then agree to see the matter through to conclusion.

Seems this company is OK if everything works but as soon as something goes wrong with a delivery you're stuffed! They have no real concept of customer service or care.

I would never use this company for mail order items again however I might visit one of their shops to buy items if I couldn't find them elsewhere first.

Not had a good experience with this company. I have ordered from them in the past with no issues however when something goes wrong the customer support is nothing short of shambolic.

Ordered item which was delivered to the wrong person. I received a VM from sales team and apparently a temp at the their warehouse mixed up the labels.

I called back and advised them that the item was desperately needed for a job over the weekend otherwise it would cost me to hire the tool. Customer service refused to send out another item for next day, also refused to reimburse me if I needed to hire AND refused to even call dpd currier to check status of my item OR request to speed it up. Lets not forget THEY made the error in the first place!!

Days later the delivery still hasnt been rectified so I called AGAIN and cancelled the item requesting a refund and suprise suprise this was refused until they get the item back to their depo. I argued that this wasn't my problem but it was like talking to a brick wall. I asked for an update the next day regarding my refund which was agreed.

2 days later no return call so I called AGAIN, provided my name and postcode and they didn't have me on the system apparently. I was then put on hold for 10 mins so I hung up in pure frustration. I did not get a call back to apologise or update me on the situation!!

I accept mistakes are made and no service can run perfectly but to refuse to support me in any shape or form concidering the mistake was purely on them I think is discraceful.

It looks like this will be an ongoing saga for me. Please AVOID this company if you want a competent service.

Purchased the DeWalt 18v impact driver & selected next day am delivery upon the morning of expected delivery had a call from Todd at customer service to inform me they were out of stock at the main warehouse but had stock at another location so he refunded my initial delivery charge of £4:95 & sent me the item the next day to be quite honest I rate this company better than some more well known companies they happily went out of their way to make sure I received the item sometimes items are out of stock which cannot be helped but I’ve never had a problem here and would not hesitate to order again👌

Rude and unhelpful customer service. Esther was the lady I spoke to. Will not chose to order from them again. I am glad my order did not end up being processed, so I could use someone else.

What a rubbish company with an ancient online ordering system.
Had the same problem as previous customers. Took my payment and told me I would receive the item the following day, little did i know their system is so backward that you have to call them after to put the order through to confirm - whats the purpose of ONLINE orders??????
Dan in customer service is very rude and unhelpful. Avoid waisting your time with them.

Absolute joke of a company. Took my payment, didn't send out my order that I needed desperately until I phoned them, by which time two of the items I ordered we're out of stock...messed me around for two weeks, just don't bother!

Only two out of three items delivered. Exceptionally poor packaging that had to be repackaged by courier. They did not mention anything about the missing third item, either on the invoice, despatch note, or via email. Indeed, the despatch note claimed all three items were enclosed. I then had to contact them via phone (they didn't answer my emails) to ask where the missing was. The then sent me an email two days later saying it was out of stock and would take 7 to 10 days to be delivered. Their website said it was in stock! And had I not contacted them I'm sure they would never had sent the missing item. Nonetheless, I waited for two weeks and still hadn't received missing item, and so I emailed them again but three days later am yet to receive a reply. I have now opened a PayPal dispute to obtain a refund.

I have had to sure the item from elsewhere as its holding me up on site. So never again will I use Anglia Tool Centre because they are shockingly poor. If I treated my customers like they do I would be out of work by the end of the month. Avoid, avoid, avoid.

Anglia tools Merry Hill branch may look like a good setup from the displays inside, and fancy sales talk, but don’t be deceived!!

They are an outlet and no different to screwfix except screwfix can get it for next day, not next year if they bother to tell you it’s arrived.

The batteries are the cheaper ones because it costs them too much money to buy them in despite the customer paying top dollar for the tool.
Do not buy the Bosch hammer drill. It’s got trigger issues and could be a health and safety issue if working at height. Takes months to get the drill back along with most of the cheap parts being replaced for more crap parts.

All in all the soulless staff who I’m sure are robots are obnoxious and dont give a dam about their customers. They hide behind their terms and conditions and the consumer rights act doesn’t apply to them.

Good service, good tools, good price and good company. I've ordered 5 times and all went smooth.

I had excellent service from the Ipswich branch. Friendly staff who ordered in from their warehouse and then phoned when it was in store (ordered in store on Tuesday, received phone call on Wednesday saying it was ready for pickup). Honoured original pricing after their website pricing went up. Even helped me carry it out to my car.

Go elsewhere for the love of god what a dreadful service.
Order two weeks late after sending the wrong item twice to different addresses I hadn't put down as delivery address.
Unless you've the patience of a saint or have shag all to do on site this is definitely a no no for tools.
I'm not surprised at the negative reviews.
I can't blaim delivery driver as they can only go where they are told.
Customer service and warehouse personnel need a good rehaul.

What a poor company, ordered a product and they sent an email saying payment declined? funny as it was Paypal, anyway resubmitted the order and it went through (same Paypal) both were an extra 9.95 for a Saturday delivery. -yes you guessed it two arrived and I was charged twice. Item arrived with a broken case due to poor packaging and they did refund the charge but not the shipping. As this was their system at fault I find this annoying. I left many messages and they did not return call. Finally got hold of them today and the person at the other end made all kind of excuses, in a most off handed way - most of which were my fault!!!! What a bunch of non customer oriented people. I will never use again and was about to buy a large order from Ridgeons too so keep doing this and you will go out of business

I use them all the time because they have the best Prices mostly on every tool. + When you use a coupon: 72SUCVZ you get free next day delivery and extra 5% OFF all your order if you spend 100+

around 7 orders worth well over 1k and not a single problem so far..Not sure what are the other reviews complaining about.

The worst tool company there is. Ordered some work clothes and gloves, they advertise them as in stock - this turned out to be a blatant lie, they still of course take your money and then have the nerve to charge you for EXPRESS delivery. I eventually got an email answered and was told that the stock levels aren't accurate and it was normal for them to order things in as you buy them - this is a direct contravention of the UK trading laws. I only ordered from them because they said the items were in stock. This company dont do refunds either. FINALLY today the order arrives and they have sent me a cheaper pair of fingerless gloves instead of the Dewalt ones I ordered - was going to complain but its not even worth the bother, its like getting blood from a stone. Do yourself a favour, buy elsewhere, its not worth the headache of the incompetence, lies and malpractice even if its costs you another tenner.

The consumer law doesn't apply to this company. When an item is returned for being unusable they do not refund the P&P cost. Beware!

Ordered a Dewalt 18v recip saw etc. and received ....................................

Wait for it ..........................

A ZANUSSI ELECTRIC HOB and sadly the wife signed for it,

As far as they are concerned I received and signed for an item and they don't care if it was correct and didn't even want pictures with the wrong consignment number sticker etc.

Dan even stated it would have been possible for me to receive the saw and swap the stickers over and then say the wrong item was delivered
WHAT A PRUNE AS THE HOB WAS WORTH TWICE THE VALUE

When I did eventually get a call back after 2 emails and calling twice (obviously the promise if a morning call back was missed by Ester even after stating it was urgent )
"sorry but there are only two of us on today" makes it so much better and judging from the reviews and my experience you need to beef up the complaints department

"If we resent or refunded everybody who called with a problem we would be out of business" were the exact words used
again Judging from other reviews and my experience I can see why this would be the case

I apparently now have to wait for the DPD investigation when I needed the tools for work and the earliest that will be complete is when I am holiday so I will be unable to deal with it

Disputed with credit card despite Dan's protestations that it wont make any difference as he will tell them he has a signed delivery note and he didn't want an argument as we were on the same side (Huge roll eyes as it isn't his money and time being thrown away) The credit card disputes team were incredulous that they had tried to defend delivering the wrong product

It is a shame as unbeknown to them as I was looking for a good supplier to replace a local company that has shut as my company has a reasonably large tool expenditure per year but I would rather pay more than have this.

UPDATE

After a further conversation Dan even stated it would have been possible for me to receive the saw and swap the stickers over and then say the wrong item was delivered
WHAT A PRUNE AS THE HOB WAS TWICE THE VALUE let alone the hanging accusation even though he did qualify the comment by saying I have no doubt this is genuine

The item did eventually turn up after several DPD emails saying it was in different places at the same time and being delivered even though they apparently already had a signed delivery document

Nasty nasty nasty!

Terrible. Ordered numerous tools for express delivery because I needed them for a job and they only sent half of them because they weren't in stock, despite the site saying they were in stock and charging me for the full amount of tools! Ruined the work I had planned. Terrible service avoid at all costs!!!!

My first and last dealings with this company was a very poor and stressful experience. I bought an expensive item and paid for next day delivery. It did not arrive the next day or the day after. When it did arrive I found the box had been opened and there was a part missing and the item was slightly damaged. After several attempts to get through to after sales, their initial reaction was that it was sealed when it left them - changed their view though when they noted it had been sent from one of their stores rather than their main dispatch location. Collection took another 2 days. I have now wasted 3 days at home - one to receive it when I expected it, one when I actually got it and another to wait in for to be collected. Arguably I've lost more time because I felt compelled to leave this review! This company clearly has no appreciation of the impact on people's lives of their poor service. I was told that a refund would be actioned the day that they received it back. In fact it took well over a week beyond that and even then it only happened following many attempts at communication - they ignored messages via Twitter and they ignored my voice message which I left. Finally, I got t speak to someone and was promised a refund that day. I did not get it, but did so the following day. I appreciate that mistakes can happen, but you can judge a company on the efforts they go to to apologise and put the matter right. The end result of dealing with this company was 3 wasted days waiting for deliveries/collections, 2 weeks with my cash tied up with them and 2 weeks without the tool that I needed. I then ordered the item from another company which I received the next day. Interestingly, this item had a damaged part; when I called they answered straight away, apologised, accepted my word that the part needed replacing and sent the replacement part via next day priority courier. Guess which company I'm doing business with in the future. Two stars because I did get my refund eventually!