Disappointing Experience from Start to…
Disappointing Experience from Start to Finish
They take your deposit, and then disappear. Months go by with no communication, until suddenly they reappear, chasing you for more payment. The administrator’s tone is consistently sharp, and the frantic, combative energy turns every interaction into an argument.
While the sales team is undeniably skilled, they come across as judgmental and dismissive. Saying “no” is met with resistance rather than respect. The company’s model is misleading: they sell you the frame and then pass the buck, leaving you to coordinate contractors yourself. You’re not just the customer, you’re the project manager.
I had asked for a pelmet and the administrator told me I couldnt have one and if i did want one id have to pay a £1000+ for it, not including the plastering. In the end I contacted the plasterer myself and asked for his advice. He was lovely. He came over, had a look at it and advise how I could build this myself in order for him to plaster it for just an extra £350. I ended up building the permit myself for just £20 of wood and screws and this aspect looks just how I wanted it now. If I’d followed the advice of the company, I wouldn’t have what I wanted.
Even the contractors don’t speak highly of the company. They’ve seen firsthand how estimates are manipulated to close sales, regardless of the actual scope of work. During construction, some contractors were fine, but others showed little care. My property was left with cement splashed up the side from a mixer.
Worst of all, once the build was complete, I discovered black and green mould spreading throughout the conservatory. I reached out for advice, just nothing. No response. No aftercare. No accountability.
If you’re considering this company, be prepared to chase, manage, and clean up after them. I wouldn’t recommend them to anyone.